Pharmacy Technician Customer Service
Resume:
SUMMARY
A certified senior pharmacy technician with over 15 years of experience. Customer-oriented and energetic team player with extensive problem solving skills. Dependable, self-starter and multi- tasker. Always able and willing to learn new strategies to achieve success. SKILLS
Bilingual in English and Spanish. Fast
learner and computer literate. Very
organized, patient and compassionate.
EXPERIENCE
Senior Certified Pharmacy Technician
Miam, FL
Walgreens Boots Alliance Inc./ May 2005 to Current Adhered to regulatory guidelines for workplace safety and customer confidentiality. Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.
Received and verified incoming drug inventories and reported discrepancies to lead pharmacist.
Received, reviewed, dispensed, and labeled prescriptions with expert accuracy. Organized medications for dispensing.
Maintained clean and organized pharmacy shelving and work areas. Efficiently processed cash register transactions for new and refilled prescription orders. Communicated with all customers and staff in a pleasant and professional manner. Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers.
Strictly maintained customer and patient confidentiality. Directed operations to increase efficiency and minimize patient wait times. Appropriately resolved customer issues, complaints and questions. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.
Mixed various pharmaceutical preparations according to written prescriptions. Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
Patient Access Representative
Miami, FL
Jackson Health System/ Sep 2000 to Feb 2010
Ensured HIPAA compliance across all patient data handling, systems and training. A
Francisca
Alcantara
**********@*****.***
16771 SW 144TH CT
MIAMI, FL, 33177
Evaluated patient care needs, prioritized treatment and maintained patient flow. Greeted visitors and established the purpose of visit to ensure timely completion of check-in procedure.
Verified and entered necessary information such as patient demographics, and insurance coverage into the patient management system.
Worked with nurses and other clinical staff to process patients and direct to appropriate departments.
Interpreted for physicians and nurses.
Accessed patient's economic status to determine financial classification. Certified Pharmacy Technician
Miami, FL
Jackson Health System/ Nov 2003 to Jun 2006
Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
Precisely processed third party prescriptions and managed adjudication review. Mixed various pharmaceutical preparations according to written prescriptions. Appropriately resolved customer issues, complaints and questions. Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.
Calculated, weighed, measured and mixed ingredients with expert precision. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Correctly priced and filed prescriptions after filling. Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Verified accuracy and completeness of information on prescription and refill requests. Provided friendly customer service at prescription drop-off and pick-up counters. Communicated with all customers and staff in a pleasant and professional manner. Proficiently processed and dispensed written, oral and electronic prescriptions. Maintained clean and organized pharmacy shelving and work areas. Billing Representative
Miami, FL
Dr. Elias, Sayfie & Cassis' Office/ Apr 1996 to Jan 1999 Worked with outside parties to obtain payments and solve problems. Completed quality assurance reviews of practices and billing histories. Evaluated accounts for payment compliance and contacted customers. Assessed and resolved variances in accounts, databases and bills. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
Evaluated patient care needs, prioritized treatment and maintained patient flow. Organized, updated and maintained over 100 charts daily. Communicated extensively with patients to provide assistance, support and instructions. Observed strict confidentiality and safeguarded all patient-related information. Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
Generated invoices, processed payments and prepared deposits and part of financial operations oversight.
Submitted claims to insurance companies for services rendered with correct procedure codes and diagnosis.
Reviewed claim denials and reworked the accounts.
Answered telephone politely and respectfully.
Verified insurances and obtained authorizations.
Prepare patient's charts for upcoming appointments along with referrals. Scheduled follow-up appointments, procedures and/or tests. EDUCATION AND TRAINING
Pharmacy
Miami Dade College
Miami, FL
High School Diploma
Miami Edison Senior High School 1995
Miami, FL
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