Customer Service Manager

Maria Elena G. Gonzalez

**** * **** **

Edinburg, Texas 956-***-****

Experience

Boggus Ford, McAllen,Tx Sept.2,2020- March 22,2022

Where I was responsible for flagging hours to tech’s, making sure that work would go out the same day. I would answer the phone make appointments for customers and check that warranty or ex-warranty would pay any work performed. I would close out the work ordered s and make sure the total of price was to the penny when customer pay was on the work order. And delivering a high quality of customer service.

Maximus, Edinburg,Tx June 15,2020- August 2020

I would answer calls and help clients with Medicaid needs and questions

Burns Motors, McAllen, Tx Nov.13,2017- March 20,2020

Where I was responsible for flagging hours to tech’s, making sure that work would go out the same day. I would answer the phone make appointments for customers and check that warranty or ex-warranty would pay any work performed. I would close out the work ordered s and make sure the total of price was to the penny when customer pay was on the work order. And delivering a high quality of customer service.

Harley Davidson, McAllen, Tx July 5, 2016 - Nov.11, 2017

Where I was responsible for flagging hours to tech’s, making sure that work would go out the same day. As well as making sure that all positions were covered in the shop as well as the cashiers and advisors. I would cover any of those positions when someone would call in. Check that warranty or ex-warranty would pay any work performed. As well as make sure PDI’s were done and turned in a timely matter. Make sure that the warranty schedules would be clean. And delivering a high quality of customer service.

Valley Truck Center Pharr, Tx May, 2016 – July, 2016

Inventery Clerk: Order parts make sure the right parts would get here. Make sure we had enough stock. As well as making sure that all positions were covered in the shop as well as the cashiers and advisors. I would cover any of those positions when someone would call in. Check that warranty or ex-warranty would pay any work performed. As well as make sure PDI’s were done and turned in a timely matter. And delivering a high quality of customer service.

Bert Ogden Motors Edinburg, Tx April, 2001- February, 2016

Service Manager (Mazda and Subaru): Did start off as a cashier for less than a year. Then I worked my way as a service advisor. Then got promoted to service manager. Where I was responsible for flagging hours to tech’s, making sure that work would go out the same day. As well as making sure that all positions were covered in the shop as well as the cashiers and advisors. I would cover any of those positions when someone would call in. Check that warranty or ex-warranty would pay any work performed. As well as make sure PDI’s were done and turned in a timely matter.