Rosibel Orellana

Riverside, CA *****

951-***-****

adqzij@r.postjobfree.com

SKILLS

● Bilingual – Fluent in Spanish and English (speak, read and write)

● Computer Programs including AS-400, Epic, Centricity, EMR, HER, Proxy, EClinical, Interg

● Microsoft Office: Word, Excel, PowerPoint and Outlook

● Highly skilled with general office procedures and equipment, Red Carpet Customer Service Skills EXPERIENCE

Kaiser Permanente thru RemX Agency, Clinical Ambulatory Care Rep. May 2021- Present (contract ending August)

● Learned more info on covid vaccines

● Medical software: Epic

● Greeted patients arriving for there vaccine

● Assisted in making vaccine process a lilttle bit less stressful for our patients and eligible children.

● Checked in patients on KP’s clinical system

● Truly an amazing experience built stronger customer service skills Inland Behavioral Health Services, New Patient Coordinator October 2019 - February 2021

● Provided New & Established Patients (one on one) registration. To establish and or re-establish care with our providers.

● Completed all Necessary Forms that are required upon registration to a FQHC organization like IBHS

● Answered any and all questions or concerns patients had

● Covered all departments within the clinic that needed a Patient Service Representative

● Build relationships with patients as well as maintaining a good relationship with health plans and reps from outside services

● Medical program EClinicals 7, EMR, dentrix

Pulse Cardiology, Scheduler

July 2016 - November 2018

● Provided front office reception, greeting incoming patients and determining reason for visit

● Obtained Personally Identifiable Information (PII) and medical history from patients needed to create a patient chart

● Scanned patient’s form of identification and insurance cards and added to patient chart

● Assisted customers with completing new patient registration forms and ensured they were filled out correctly

● Verified insurance eligibility through the health plan’s online portal to determine eligibility, coverage and authorizations

● Obtained referrals from patient’s primary doctor

● Assisted patients with having doctor complete pre-employment documents

● Managed scheduling for over 10 Cardiologist Doctors, Echo Cardiologist and Ultra Sound Technicians

● Provided general clerical assistance including scanning, printing, faxing, emailing, and answering a multi-line phone

● Maintained relationships with Saint Bernardines Hospital, Metropolitan Clinic, Regal Medical Group, Molina, IEHP and other companies that referred patients

● Maintained patient files with documents including chart notes, prescribed medication, test results and other highly confidential medical information

● Advocated for patients with obtaining services and referrals needed

● Entered data into many different computer systems including Interg and EMR

● Utilized Microsoft Office programs including Word and Excel to create documents and databases Riverside Medical Clinic Orthopedic Department, Patient Service Rep May 2009 - September 2011

● Greet patients, answer phones and perform all general Front office duties.

● Check patients in/out make appointments.

● Also fill out patients Disability forms for the state as well as for Employer (FMLA Forms) and any additional short/long term disability forms patients may have.

● I also check in for our Lab/X-ray department as well.

● And help our OB/GYN Dr. fill out patient disability forms. Computer friendly. Loma Linda Hospital, Customer Service Rep

December 2007 - September 2008

● Greeted Customers, answered phones and performed all general office duties.

● Checked patients in and out, made appointments, filled charts.

● Filled medical records and provided service at the front desk.

● Operated office machines, such a s photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Sea Breeze Mortgage, Loan Processor

September 2005 to November 2007

● Verified and examined information and accuracy of loan applications, and closing documents.

● Interviewed loan applicants in order to obtain personal and financial data, and to assist in completing applications.

● Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.

● Answered questions and advised customers regarding loans and transactions.

● Contacted customers by mail, telephone, or in person concerning acceptance or rejection of applications. EDUCATION

Poly High School, High School Diploma

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