Patient Service Representative
Resume:
Rosibel Orellana
Riverside, CA *****
****.******@*****.***
SKILLS
● Bilingual – Fluent in Spanish and English (speak, read and write)
● Computer Programs including AS-400, Epic, Centricity, EMR, HER, Proxy, EClinical, Interg
● Microsoft Office: Word, Excel, PowerPoint and Outlook
● Highly skilled with general office procedures and equipment, Red Carpet Customer Service Skills EXPERIENCE
Kaiser Permanente thru RemX Agency, Clinical Ambulatory Care Rep. May 2021- Present (contract ending August)
● Learned more info on covid vaccines
● Medical software: Epic
● Greeted patients arriving for there vaccine
● Assisted in making vaccine process a lilttle bit less stressful for our patients and eligible children.
● Checked in patients on KP’s clinical system
● Truly an amazing experience built stronger customer service skills Inland Behavioral Health Services, New Patient Coordinator October 2019 - February 2021
● Provided New & Established Patients (one on one) registration. To establish and or re-establish care with our providers.
● Completed all Necessary Forms that are required upon registration to a FQHC organization like IBHS
● Answered any and all questions or concerns patients had
● Covered all departments within the clinic that needed a Patient Service Representative
● Build relationships with patients as well as maintaining a good relationship with health plans and reps from outside services
● Medical program EClinicals 7, EMR, dentrix
Pulse Cardiology, Scheduler
July 2016 - November 2018
● Provided front office reception, greeting incoming patients and determining reason for visit
● Obtained Personally Identifiable Information (PII) and medical history from patients needed to create a patient chart
● Scanned patient’s form of identification and insurance cards and added to patient chart
● Assisted customers with completing new patient registration forms and ensured they were filled out correctly
● Verified insurance eligibility through the health plan’s online portal to determine eligibility, coverage and authorizations
● Obtained referrals from patient’s primary doctor
● Assisted patients with having doctor complete pre-employment documents
● Managed scheduling for over 10 Cardiologist Doctors, Echo Cardiologist and Ultra Sound Technicians
● Provided general clerical assistance including scanning, printing, faxing, emailing, and answering a multi-line phone
● Maintained relationships with Saint Bernardines Hospital, Metropolitan Clinic, Regal Medical Group, Molina, IEHP and other companies that referred patients
● Maintained patient files with documents including chart notes, prescribed medication, test results and other highly confidential medical information
● Advocated for patients with obtaining services and referrals needed
● Entered data into many different computer systems including Interg and EMR
● Utilized Microsoft Office programs including Word and Excel to create documents and databases Riverside Medical Clinic Orthopedic Department, Patient Service Rep May 2009 - September 2011
● Greet patients, answer phones and perform all general Front office duties.
● Check patients in/out make appointments.
● Also fill out patients Disability forms for the state as well as for Employer (FMLA Forms) and any additional short/long term disability forms patients may have.
● I also check in for our Lab/X-ray department as well.
● And help our OB/GYN Dr. fill out patient disability forms. Computer friendly. Loma Linda Hospital, Customer Service Rep
December 2007 - September 2008
● Greeted Customers, answered phones and performed all general office duties.
● Checked patients in and out, made appointments, filled charts.
● Filled medical records and provided service at the front desk.
● Operated office machines, such a s photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
Sea Breeze Mortgage, Loan Processor
September 2005 to November 2007
● Verified and examined information and accuracy of loan applications, and closing documents.
● Interviewed loan applicants in order to obtain personal and financial data, and to assist in completing applications.
● Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
● Answered questions and advised customers regarding loans and transactions.
● Contacted customers by mail, telephone, or in person concerning acceptance or rejection of applications. EDUCATION
Poly High School, High School Diploma
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