Office Assistant Center Representative

**** * ***** ******* **** Apt *** Anaheim CA *****

PHONE: 714-***-**** EMAIL: ******************@*****.***

CANDICE A. RODRIGUEZ

Objective

I am looking for a position with a company that can challenge my abilities and offer me growth.

Skills

IDX, Touchworks, NextGen, Medisoft, Med 2000, UM Portal, Dynamics, Microsoft Word, Excel, Outlook, Outlook Express, 85+ WPM, ICD-9 and CPT code familiar, Claim Dispute, Collections, Authorizations, Credentialing, Filing, Insurance Verification, Medical Terminology, HIPAA Trained, Exceptional patient care and communication capabilities, Excellent phone etiquette

Education

2004-2005 Everest College Anaheim, Ca.

Medical Administrative Assistant Diploma

Adept in scheduling appointments, receiving patients, scheduling office admissions and handling patient procedures, submitting claims to various insurance companies, claim follow up. Almost 15 years in Healthcare Field industry and extensive knowledge of Medicaid and Medicare procedures.

Work Experience

Feb 2018 – Current New Century Health Placentia, Ca

Client Service Coor./Internal Assist

Process incoming prescriptions/prior authorizations via fax. Receive incoming calls from members or providers. Call provider offices to obtain missing clinical information for New Century Health to make a determination on requests. Assist manager with maintaining teams process times, call waiting times and assist with any supervisor calls.

Sept. 2015 – Feb 2018 SJHMG Orange,Ca.

Call Center Representative / FOA

Tasking, medication refills, appointment scheduling, entering FSC’s, insurance verification, new patient registration, patient check in and check out, referral requests, dme requests, new employee training, FMH invites,

Oct. 2011 - Nov. 2013 Surf City Pediatrics Huntington Beach, Ca.

Medical Front Office Assistant

Insurance verification, patient check in / check out, collect copay / coinsurance, payment entry, new patient file preparation, authorizations, end of day deposit, referral submission, DME requests, sending/receiving faxes, collections.

Sept. 2009 - Oct. 2011 Beach Pediatrics Huntington Beach, Ca.

Medical Front Office Assistant

Patient check in/check out, collect copay/coinsurance, diagnosis/procedure code entry, new patient file preparation, internet insurance verification, authorizations, end of day deposit, DME requests, sending/receiving faxes, collections, claim dispute

April 2008 - Sept. 2009 Orange Count Dept. of Education Costa Mesa, Ca.

Independent Provider

Provide daycare for children through state of California, tutor, took on field trips, collect any additional fees incurred daily/monthly.

April 2005 - Oct. 2007 Janak Chopra M.D., Inc. Garden Grove, Ca.

Front Office Administrator

Managing and maintain front office, manage both physician schedule, attend meeting with IPA’s, handle multiple phone lines, patient check in / check out, authorizations, credentialing, preparing of new files / patients, pulling aged out patients, follow up calls, messages, scanning daily patient information, preparing superbills, collections, familiar with EOB and EOMB’s, train new employees and externs from schools.

Contact this candidate