Eligibility Specialist Data Entry
Resume:
DEBRA
DIXON
*********@*******.***
Garland, TX 75043
SKILLS
Microsoft Window XP Microsoft Power Point
Microsoft Excel 2000 Microsoft Office Outlook
Medical Terminology
Team Building
File and records management
Pre-Employment Screening
Candidate Sourcing
Training and mentoring
Talent management
Recruitment
Benefits and compensation
Data Entry
Self-Motivated
EDUCATION
Paris Junior College
Paris, TX • 05/2008
Nutrition Management: Health Program
PROFESSIONAL SUMMARY
Employment Verification, Case management and CSR Agent bringing over 15 years of experience providing guidance on Employment Onboarding activities, including recruiting, verifications, data maintenance & addressing human resources topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
WORK HISTORY
CoreLogic - Employment Verification Processor
Garland, AR • 12/2021 - 04/2022
Matched clients to open positions based on skills and work requirements.
Conducted outreach activities to identify, screen and enroll participants into program.
Recognized client employment barriers and devised strategies to resolve.
Maintained records of consumer employment activity such as potential and current employers.
Conducted assessments, interviews and job trials with clients to develop person-centered plans for employment and support.
Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
Completed human resource operational requirements by scheduling and assigning employees.
Obtained background check data on characters, financial statuses and personal histories.
Conducted comprehensive interviews with subjects, employers, associates, references and other individuals.
Performed financial background checks.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Trained and coached new call center team members on computer systems and customer service strategies.
Maintained organized and secure customer files to facilitate customer support and follow-up.
Texas Department of Health - Texas Work Advisor-Eligibility Specialist
Garland, TX • 11/2009 - 06/2021
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Reviewed applications for different aid programs and determined which qualification criteria for individuals.
Communicated with people from various cultures and backgrounds on application process.
Scheduled appointments with applicants to gather information and explain benefits processes.
Developed extensive fact-checking and research skills by continuously reviewing different programs and options.
Managed processing of financial assistance and food stamp benefits applications.
Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Interviewed applicants and explained scope of different available benefits.
Facilitated family therapy sessions between children, caregivers and siblings to remediate conflict and build healthy relationships.
Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
Secured housing, medical care and employment for clients by collaborating with various community agencies.
Interviewed clients and family members to obtain key information for case planning and management.
Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
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