Customer Saervice Specialist

Jamila Salam

*** ********* ** ****, ** *****

803-***-**** *****.******@*****.***

Health Insurance Verification Specialist

OBJECTIVE

My objective is to obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals. SUMMARY OF CORE STRENGTHS

• Internet marketing including website analytics and understanding of key metrics

• Newspaper advertising & layout designer

• Manager of social media platforms for international newspaper

• Able to work independently and under deadline within a team environment

• Successful ad salesperson, creative sales presentations

• Strong knowledge of search engine---friendly web design EDUCATION

Full Sail University --- Orlando, Florida

• Masters of Science --- Internet Marketing / Graduated: 06/05/2016

• Bachelors of Science --- Graphic Design / Graduated: 03/01/2014 Central Piedmont Community College --- Charlotte, NC 08/98 – 10/01

• Major: Communications

WORK EXPERIENCE

Spectrum – Charlotte, N.C

Customer Service Billing Specialist 03/26/2020 - Current Talentbridge – Charlotte, N.C 10/15/2019 --- 02/15/2020 Fax Reviewer

• Calling payers to verifying health benefits on behalf of the doctors office

• Verifying Prior Authorizations

• Faxing health coverage benefits to physicians

Iqor – Charlotte, NC Sept 2016 -11/27/2017

• Receive incoming calls activate, transfer and cancel customer’s gas utility

• Upsell home service plus plans to customers as well. Key Benefit Administrators--- Fort Mill, SC March 2018-J September 2018 Graphic Designer

• Responsible for page layout and design of marketing materials Sprint PCS --- Charlotte, NC Aug 1999 – Oct 2005 BSA

• Business Specialist Advocate

• Activated mobile phones and created of business accounts. Provided explanation of detailed billing. Handled escalated customer contacts. Resolved troubleshooting issues. Xerox---Nation’s Bank --- Charlotte, NC Sep 2009 – Aug 1999 Office Assistant

• Litigation

• Answering multi---line phones

• Using various office equipment

TECHNICAL SKILLS SUMMARY

Adobe Creative Cloud, Photoshop, Illustrator, Acrobat, InDesign, Dreamweaver, XD,Web Development, Microsoft, Office, PowerPoint, Visio, Excel and Google Drive

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