Customer Service Representative

BORIS DIGNWI GABUIN

Mob : +971-**-***-****/+971-**-***-****

Email : ********@*****.***

Address : Dubai, UAE

CAREER OBJECTIVE

To work in an environment which encourages me to succeed and grow professionally, while I utilize my skills and knowledge appropriately.

WORK EXPERIENCE

STORE ASSISTANT SUPERVISOR 16 NOV 2020- TILL DATE

METRO MANILA HYPERMARKET AND SUPERMARKET

Job description:

Reporting to the Supervisor or other senior managers as required.

Hiring and training new employees.

Developing training materials and conducting training sessions and workshops.

Establishing business knowledge and awareness of shared company goals

Monitoring both individual and team job performance metrics.

Providing staff with technical guidance and assistance.

Relaying productivity concerns to the Supervisor.

Preparing job descriptions and work schedules.

Assisting with other administrative tasks, when called to.

Review staff performance and offer constructive feedback.

Collaborate with team leads on setting and achieving team-specific goals.

Purchase inventory based on current trends, availability of new products and customer interest.

Preparing GRV return invoice for nonmoving goods and damaged goods back to suppliers.

Receipt of incoming goods. Inspection of all receipts.

Storage and preservation.

Identification of all materials stored. Materials handling.

Packaging.

Checking all shelve displays and modifying when need be.

Answering to customer complaints and feedback.

Oversee to ensure all transactions towards from customers for home deliveries SALES ASSOCIATES/CASHIER 14 AUG 2019 - 19 FEB 2020 DYNAMIC SPORTS

Job description:

Greeting customers entering and leaving the store.

Scanning and verifying all prices on barcodes are correct. Balancing cash OPERATIONS

Helping out customer to make better on available products in the store.

Prepare daily sales reports and banking.

Arrange shop display and price tags

Comparing previous sales history and present to ensure sales growth.

Targeting sales to make sure keep a positive k p i and a t v.

Manage stock level and make key decision about stock control

Finalize sales figures and forecast future sales

Maintain awareness of market trends in this retail industry CARRER OBJECTIVE

WORK EXPERIENCE

RESTAURANT SUPERVISOR 18 MARCH 2018 - 13 AUG 2019

ASL UMM HASSAN RESTAURANT

Overseeing daily operations

Hiring, training and managing staff Work with suppliers

Managing financial operations

Customer relations and customer services Ensure cleanliness of highest standards

Making bank deposits.

Provide exceptional customer service and lead staff to do same

Respond to customer complaints quickly and resolve them effectively

Developing strategies for improving sales

Maintain inventory of all needed supplies

Manage work schedules of all staffs

Precise and timely communication

Good business negotiation

Ability to empathize with customers.

Ability uncovers challenges and discover my prospects weak points.

The ability to handle objections.

Diploma in Financial Accounting and Business Management Spoton Training Institute, Dubai

2022

Diploma in Business Management

University of Buea, Cameroon

2017

PERSONAL INFORMATION

Date of Birth : 22/06/1992

Marital Status : Married

Nationality : Cameroonian

Language : English

Love Reading

Cycling

DECLARATION

I hereby declare that the above statements are true and current as best of my knowledge and belief, I hope that above written will suit to your requirement.

BORIS DIGNWI GABUIN

EDUCATION

PERSONAL INFORMATION

DECLARATION

SKILLS

INTERESTS

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