Elude Torres
*** ***** ** ***, **** Hartford, CT 06118 860-***-**** **************@*****.***
Customer Service Specialist
I am seeking an opportunity to excel in your facility where I can utilize the skills and knowledge I obtained and have the chance to apply my skills with a team of professionals.
Skills and Qualifications
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
●
Certified Phlebotomist-NHA 4/2018
Certified Electronic Health Records-NHA-5/2017
ICD-10 & CPT Coding
Medical Terminology
Medical Billing & Reimbursement MS Word
Medical Insurance Claim Appeals
Anatomy & Philosophy Claim Submission HIPAA Complaint Administrative Support
Medical Software Key Holder Payment Posting
Insurance Authorization Bilingual: Spanish/English
CPR Certified-AHS exp. 06/2019
Certified Pharmacy Tech-State of CT- 03/2016
Education
American Institute, West Hartford, CT Phlebotomy Program 2018 Branford Hall, Windsor, CT Health Claims Specialist 2017
• Work Study 11/2016 “Hands-On” Skills Include:
• Comprehensive classroom theory courses and applying material learned in computer labs
• Prepared medical insurance claims and submit to the appropriate insurance companies
• Utilize computerized medical billing inputting patient information; scheduling appointments; entering
diagnostic and procedural codes; processing day-to-day billing and generating reports and insurance
claims
• Understanding of CPT coding of procedures and coding of diagnostics
• Study the language of medical terminology and anatomy and physiology
• EMR, patient info, scheduling, billing and coding
Employment History
SCA Pharmaceuticals, Windsor CT IV Sterile Compounding Technician 05/2019-02/2020
● Undergo stringent training program and become qualified to work in an aseptic environment
inside ISO7 rooms and ISO5 work space
● Undergo thorough training curriculum on gowning, compounding, aseptic manipulations, USP 797 regulations, FDA cGMP-503B regulations, media fills, internal SOP's.
● Garb up using fully sterile gowning attire
● Prepare IV as admixtures for batch compounding of routine items.
● Typical admixtures prepared at this facility include IV Bags, syringes, and specialty container
closures.
● Document work performed at multiple stages in the process.
● Participate and assist with line clearance activities
● Continuous improvement, safety, and training
● Identify, communicate and solve problems to ensure quality, efficiency, and safety objectives are
met
● Count materials/product to ensure accurate count
● Apply labels to various components
● Verify incoming materials for use
● Complete end of batch reconciliation and count verification
● Retrieve product sample ●
Trinity Health of New England Message Center Operator 01/2018-01/2019
• Answer incoming telephone calls and direct to appropriate department
• Take messages from patients, doctors, pharmacies etc.
• Take consultation requests from doctors and hospitals
• Assist with office duties that can be performed at the switchboard
• Assist with emergency codes announcements.
• Translate documents
Physicians’ Ancillary Services, Rocky Hill, CT Patient Account Coordinator 04/2017-11/2017
• Assign incoming referrals to designated areas to area coordinator
• Process insurance predetermination, precertification and preauthorization according to their
requirements as well as verify benefits and eligibility
• Schedule, coordinate and confirm appointments
• Record appointment details into system and communicate with technicians in special situations
• Kareo Billing and knowledge of Athena Billing as well as set up payment agreements