scheduler/dispatcher

Debra Laque

Modesto, CA *****

Phone: 209-***-****

**********@*****.***

Professional Profile

Over Ten years, experience as a Customer Service Representative, in dispatching and scheduling . Proficient in Microsoft Office, and most dispatching software, 50 WPM. Able to quickly master new software/systems and apply capabilities. Oral communication skills reflect poise and confidence working with people of all levels from valued customers to internal staff.

Experience

2021 Scheduler/Staffing Coordinator Right At Home

Answer all incoming calls

Schedule all open shifts for service

Office assistant duties

2018-2021 Para-Transit Dispatcher : MTM, Ride Right, Livermore and Tracy

Answer incoming calls from passengers and drivers

Route calls using various dispatching programs : Ms Office

Opening and Closing routines, inter agency transfers

2011- 2018 Client Care Coordinator: Comfort Keepers,Tracy CA

Answer, all incoming calls, resolve all issues that arise with Client or caregivers

Assist in hiring, Scheduling, training of employees.. Client retention

Communication with Client, Clients family, Doctors.

2009-2010 Dispatch-Customer Service B & B 24 Hour Delivery, Modesto, CA

Open and Close, Answer all incoming calls quote and set up deliveries and Dispatch.

Billing, filing and scan all documents. Reviewed all driver activity logs and BOL.

Track and give ETA for all deliveries to customers, resolve any issues for customers and business

Collections and scheduling of time off and adjustments to schedules

2008, Customer Service Representative Choice Hotels International, Grand Junction. CO

Answered all incoming calls, maintained member accounts and resolve any issues

Schedule appointments, made weekly schedules, scheduled group bookings,

ordered supplies, and compiled revenue reports

Interacted with clients, vendors and staff

Call Center

2005-2007 Customer Service Representative, Restoration Hardware, Tracy, CA

Retail call center: Answered all inbound calls from customers and store associates

Provided customer service support to internal staff, clients and vendors

From 2003 to 2005 I worked in a Warehouse as a Shipping clerk

And Forklift operator

References upon request

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