Customer Service Fountain Valley
Resume:
Self-motivated, hard working, and fully
sufficient worker with ample
experience in resolving conflicts and
dealing with customers. Thorough and
meticulous with details. Responsible
and able to make customers feel
welcome. Personable, friendly and
solution-oriented coordinator with over
two years of experience in service and
support. Customer-focused team player
offering expertise in conflict
mediation, time management and
sales. Dedicated to customer loyalty
and satisfaction.
Reliable, Organized
Customer service
Leadership
Teamwork
Communication
Problem solving
Great work ethic
Billing
Multitasking
Store maintenance
Credit card payment processing
Employee coaching
Customer relations
Conflict mediation
High-energy attitude
Product organization
Bilingual
T.J. Maxx
Customer Experience Coordinator Fountain Valley, CA 06/2018 to Current
Greeted and checked out customer's items professionally and adequately.
Engaged in conversations and proficiently got customers needs accomplished in a timely manner.
Processed any returns for refunds, exchanges and store credit.
Restocked items along the Q line.
Answered phone calls and assisted with information on policies, hours, products and services.
Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
Assisted customers with returning items and understanding applicable policies.
Managed check-out operations and upheld high standards of customer service.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Gave tasks for each cashier to do and monitored their completion.
Oversaw and provided assistance to any and all cashiers. Trained any new cashiers on policies and store expectations. Processed applications for credit cards and pushed cashiers to achieve getting more applications.
Corner Bakery Cafe
Cashier Costa Mesa, CA 11/2019 to 03/2020
Multitasking by fulfilling necessary roles.
Greeted customers and took orders to the customers satisfaction.
Prepared food and drinks swiftly, accurately, and to exact standards.
Phung
Ho
***************************@*****.***
Fountain Valley, CA 92708
Summary
Skills
Education and Training
Experience
PH
Associate
Orange Coast College
Costa Mesa, CA
Cleaned and kept everything looking professional and polished.
DoorDash
Food Delivery Driver Fountain Valley, CA 04/2017 to 07/2017
Picked up food and made sure everything requested was included in the order.
Dropped the food off promptly and made sure the customer was satisfied.
Ann's Nails
Nail Technician/Receptionist West Allis, WI 06/2013 to 08/2016
Welcomed customers, signed them in, and redirected them where they needed to be.
Successfully managed records and billing accurately. Handled incoming and outgoing calls, answered questions about services satisfactorily, along with scheduling appointments proficiently.
Helped staff with day-to-day responsibilities and operations. KELLY'S BLEACHERS
Waitress Wind Lake, WI 01/2015 to 01/2016
Greeted customers and led them either to their seats or to the register for billing.
Brought food out quickly and checked in on customers throughout their night.
Got drinks and refills and kept customers satisfied. Accurately dealt with customers' bills.
Contact this candidate