Self-motivated, hard working, and fully

sufficient worker with ample

experience in resolving conflicts and

dealing with customers. Thorough and

meticulous with details. Responsible

and able to make customers feel

welcome. Personable, friendly and

solution-oriented coordinator with over

two years of experience in service and

support. Customer-focused team player

offering expertise in conflict

mediation, time management and

sales. Dedicated to customer loyalty

and satisfaction.

Reliable, Organized

Customer service

Leadership

Teamwork

Communication

Problem solving

Great work ethic

Billing

Multitasking

Store maintenance

Credit card payment processing

Employee coaching

Customer relations

Conflict mediation

High-energy attitude

Product organization

Bilingual

T.J. Maxx

Customer Experience Coordinator Fountain Valley, CA 06/2018 to Current

Greeted and checked out customer's items professionally and adequately.

Engaged in conversations and proficiently got customers needs accomplished in a timely manner.

Processed any returns for refunds, exchanges and store credit.

Restocked items along the Q line.

Answered phone calls and assisted with information on policies, hours, products and services.

Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.

Assisted customers with returning items and understanding applicable policies.

Managed check-out operations and upheld high standards of customer service.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Fielded customer complaints and queries, fast-tracking them for problem resolution.

Gave tasks for each cashier to do and monitored their completion.

Oversaw and provided assistance to any and all cashiers. Trained any new cashiers on policies and store expectations. Processed applications for credit cards and pushed cashiers to achieve getting more applications.

Corner Bakery Cafe

Cashier Costa Mesa, CA 11/2019 to 03/2020

Multitasking by fulfilling necessary roles.

Greeted customers and took orders to the customers satisfaction.

Prepared food and drinks swiftly, accurately, and to exact standards.

Phung

Ho

adqzax@r.postjobfree.com

414-***-****

Fountain Valley, CA 92708

Summary

Skills

Education and Training

Experience

PH

Associate

Orange Coast College

Costa Mesa, CA

Cleaned and kept everything looking professional and polished.

DoorDash

Food Delivery Driver Fountain Valley, CA 04/2017 to 07/2017

Picked up food and made sure everything requested was included in the order.

Dropped the food off promptly and made sure the customer was satisfied.

Ann's Nails

Nail Technician/Receptionist West Allis, WI 06/2013 to 08/2016

Welcomed customers, signed them in, and redirected them where they needed to be.

Successfully managed records and billing accurately. Handled incoming and outgoing calls, answered questions about services satisfactorily, along with scheduling appointments proficiently.

Helped staff with day-to-day responsibilities and operations. KELLY'S BLEACHERS

Waitress Wind Lake, WI 01/2015 to 01/2016

Greeted customers and led them either to their seats or to the register for billing.

Brought food out quickly and checked in on customers throughout their night.

Got drinks and refills and kept customers satisfied. Accurately dealt with customers' bills.

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