Customer Service Medical Assistant

Sara Bria

*** ***** *** *** ** Brooklyn, NY ***** 917-***-**** ***************@*****.***

SUMMARY

Detail orientated individual with an abundance of experience in sales, customer service and financial transactions. Reliable and dedicated with a penchant for learning and growing within my career. Work effectively as team player and independently as needed, with exceptional time management skills.

EXPERIENCE

CVS Pharmacy- Brooklyn, NY 6/16-8/2018 Cashier. June 2016- August 2018

● Provided differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues

● Performed cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures

● Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager

JCPenney – New York, NY 8/13 – 2/16 Sales Specialist

● Operated computerized cash register to process sales, accept payment and provide accurate change

● Effectively promoted company initiatives including store credit cards, rewards program and satisfaction

surveys

● Maintained the presentation of product and assist with store recovery

● Greeted and provide courteous service to all guests utilizing store and product knowledge

Dunkin Donuts – Brooklyn, NY Team Member

● Prepared coffee orders efficiently and to customer specifications

● Maintained a clean and sanitary environment

● Ensured adequate stock of all food and supplies

● Received customer orders and processed all forms of payment accurately

Food Basics – Glen Rock, NJ Cashier

12/11 – 5/12

1/10 – 8/10

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Efficiently rang on registers and accurately maintained all cash and other tenders

Provided a friendly environment and maintained an awareness of promotions and advertisements Communicate customer requests to management and provided excellent customer service at all times

CVS Pharmacy – Wayne & Midland Park, NJ Pharmacy Technician

● Retrieved prescriptions, verified identity, and made offers to council.

● Kept waiting bins neat and organized the working area.

● Handled incoming calls from patients.

● Accurately counted and labeled prescriptions in a timely manner.

Private Medical Practice – Oakland, NJ

Medical Assistant - Front Desk and Back End (temporary position)

November 2008-December 2010

March 2008- October 2008

● Confirmed and scheduled appointments using Medisoft.

● Assisted with blood specimen procedures including spinning and preparing for pickup.

● Maintained an orderly and clean office and prepared patient's room.

● Provided general office support, including phones, faxing, scanning, mail and data entry.

● Escorted patients to the examination room to obtain vitals.

EDUCATION

CDM Institute, Wayne, NJ Medical Assistant Certificate, 2008 Passaic County College, Paterson, NJ Associate in Liberal Arts, 2007

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