Salesforce Administrator Virtual Assistant

Jainika Cheema

** ******** *****, ********, *******, L6R 0Z5 - Canada

Primary phone: 647-***-****, Email: ******.*******@*****.***

SUMMARY

I am a diligent Salesforce Consultant having a strong 4-years’ technical experience in configuration, development and implementation using Salesforce. I aim to use my proven customer service, technical, management and communication skills to effectively grow as a Salesforce Consultant/Administrator in your company and build my business and client skills.

EDUCATION

Bachelor's Degree - B.E. (Bachelor of Engineering) Computer Science,

Chitkara University, India

HIGHLIGHTS

Strong experience in Salesforce Development, Administration and Implementation.

Expertise in Sales Cloud and Service Cloud.

Worked on implementation of projects in the Insurance, Mortgage, and the Real-Estate sector.

Cleared the Financial Services Cloud Accredited Consultant Exam.

Strong Analytical and Testing skills.

Exceptional written and verbal communication skills.

Excellent communication and interpersonal skills, accustomed to working in both large and small team environments, and organized many team building activities.

Sound ability to integrate various business processes across different systems.

Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

Ability to work independently and collaborating with other teams.

A strong ethic, a positive attitude and the ability to make the best use of individual resources.

Delivery-focused, business-focused and provides input and influence discussions around best practices and new technologies.

Documented business and operation requirements and mapped business processes.

PROFESSIONAL EXPERIENCE

Senior Salesforce Administrator

Lafarge, Mississauga, Canada

Responsibilities

Salesforce Administrator and Consultant for Canada Sales team and an integral part of the Business Development Team.

Handling the Salesforce change requests of a team of more than 300 Sales Users.

Working with systems and Vendors that are integrated with our Salesforce system, for example, Geopointe, TS Documents, SAP, Command, Apex, REED, Construct Connect, Qlikview

Understanding and working on the different Product Lines of Lafarge: Cement, ReadyMix, Asphalt, Pipe and Precast.

Utilizing the Percipio Platform to learn more about the Sales Teams and the business Processes for different implementations for Salesforce.

Handling the Salesforce Group email for whole North America (including United States) where Sales Users and Business Team email their requests.

Working with the team for implementation of Tableau CRM and Pardot for Canada.

Using OwnBackup Archiver for backing up data and moving data from Production environment to the Sandbox.

Use of Salesforce CPQ for Quoting and solving issues related to Salesforce functionalities.

Using the Declarative Lookup Rollup Summaries Package.

Full Salesforce implementation for East Canada Cement Application for the Canada Cement Team.

Training of Sales Users for any new implementations and functionality added.

Using Flows for implementing different business processes.

Service Cloud implementation for Canada Cement team of West Canada.

Interacted with the Sales Team and responded to their questions via email, phone, web chat and google group email.

Salesforce Consultant (For Non-Profit Organization)

Acutedge, United States

Responsibilities

Worked on Non-Profit Cloud and used the NPSP package for the same.

Migrated Data from their old Sales Org to Non-Profit Cloud.

Implemented Salesforce for 4 new Programs for Non-Profit Cloud and for already existing 2 Programs in their Old Org.

Advised Acutedge’s non-profit and business customers on Salesforce.com best practices.

Held one-on-one meetings with the Leads of each Program to understand their Program in-depth.

Held bi-weekly demo sessions for each Program with each individual Project team.

Re-implemented the Reports and Dashboards from the old org in accordance with the objects from the NPSP package.

Created solutions using Salesforce.com platform.

Provided post-implementation support as needed after the go live date.

Trained customers in a group and one-to-one setting.

Salesforce Consultant and Project Manager

Eezentek, Toronto, Canada

Responsibilities

Worked as an independent Salesforce Consultant in a variety of Projects.

Managed the Salesforce and Web Development Project team from the client end which included the Client, the Project Manager on the development end, and the Web Developers.

Also worked as a Virtual Assistant and managed the Salesforce Org, the Calendars, meeting invites and other miscellaneous tasks.

Worked in short-term and long-term Salesforce Projects on Sales Cloud, Service Cloud and Health Cloud.

Communicated with the delivery team throughout the entire lifecycle.

Supervised another Salesforce Administrator who directly reported to me.

Bulk Data load operations were performed for the client’s Salesforce Orgs.

Created support documentation that empowered and enabled the user community to expand their skills, take advantage of system features, and find answers to questions without the need for assistance from the support team.

Created Flows and

Salesforce Administrator

Creative Destruction Lab (University of Toronto), Toronto, Canada

Responsibilities

Redesigned through customization and applications within salesforce.com, including the implementation of Solutions and Leads Training of salesforce.com globally for the Sales and Marketing Teams.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

Configured Profiles and Administrative permissions to grant/deny users access to platform features. Created Customized dashboards for the case team members to keep track of the cases assigned to them and to share insight across the company.

Assist with front-line support for Salesforce.com users, including responsibility for user support.

Understand industry best practices in functional business areas in order to leverage business processes, driving improvements in workflow and applications.

Onsite point of contact for salesforce for the inside sales team

Developed reports, dashboards, and processes to continuously monitor data quality and integrity

Used Form Assembly Forms to fetch the data into Salesforce eco-system.

Salesforce Business Analyst/Administrator Teqfocus Consulting LLC, Toronto, Canada

Responsibilities

Worked closely with various tracks to ensure consistency of requirements and setting the right expectations for them.

Co-ordinated analysis and alignment of stakeholder’s requirements and facilitate requirement prioritization.

Advising Business Stakeholders on implementation options by collaborating with solution delivery teams – Developers, Architects, Project Managers and QA.

Development of various functionalities using point and click capabilities and Force.com features.

Implemented security and sharing rules at object, field, and record level and created roles for Support agents and managers. Created various profiles and configured permissions for the business users according to the organizational hierarchy.

Establish, Maintain & enhance security, using profiles and role hierarchy.

Document, build, test and deploy enhancements to the Salesforce instance.

Project management: Planned and outlined project requirements, and resources. Maintained budget and deadlines.

Managed project deployments and rollouts using agile and waterfall methodologies.

Create and manage workflows, complex formulas, basic triggers and flows.

Configured out of the box reports and dashboards as well as custom reports.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

Created Validation Rules, workflow rules, time triggered tasks, email alerts, filed updates to implement business logic.

Worked on Service Cloud, Sales Cloud, Financial Services Cloud and Health Cloud.

Implemented Service Cloud including: Service Console, Customer Portal & Communities, Case Feed, Knowledge Base and Entitlements.

Prepare training material and provide in person training, and also training via web conferencing

Clearly articulate business problems and develop solution proposals in collaboration with others.

Seek out ways to utilize SFDC to improve processes and productivity and make recommendations to support an organization scaling at a rapid pace.

Leadership and ownership of Salesforce Technical Design, Development and Implementation.

Experience working with development teams that are located globally

Strong communication skills with proven ability to frame context, present complex ideas and document in a clear and concise manner while influencing outcome

Ability to manage and balance multiple projects and tasks in order to drive to deliverable dates working with diverse stakeholders to meet and exceed expectations

Salesforce Developer Jade Global, Pune, India

Responsibilities

Expertise in customizing standard and custom objects.

Designed, Developed and Deployed Page Layouts, Workflow rules, Validation rules, Apex Triggers, Apex classes, Visualforce Pages, Lightning components, SOSL and SOQL.

Review/Adjust/Write test classes for Trigger, Visualforce Pages and Lightning Component Controller to ensure we keep code coverage at a high percentage as well as meet business needs.

Experience in data migration from Excel using Data Loader and Data Import Wizard.

Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.

Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.

Created different types of Reports, Dashboards, process flows, and diagrams.

Implemented Email-to-case, Web-to-case, and Asynchronous Apex for various requirements.

Implemented Live Agent and Omnichannel in communities and used Service Console.

Designed and implemented custom Visualforce pages and apex classes.

Used Community builder and Knowledge.

Implemented multicurrency, Outlook Integration and Lightning Web components.

Analyzing business and technical requirements and documenting the technical aspect of new features.

Used Agile Development methodology for all the client requirements and conducted feature testing.

Maintained feature integrity and did process improvements throughout development, testing and production environments.

Managed code deployments from non-production to production environments, delivering high-quality software.

Trainee Q. QuarkXPress Publishing Ltd., Mohali, India

Responsibilities

Worked on products named QuarkXPress Server which is a server edition of professional layout design tool QuarkXPress.

Researched and implemented scalable layout features using C++, XML, and JavaScript to drive layout automation.

Modified software to adapt to new hardware and improve performance to meet the customer requirement.

Wrote and implemented PowerShell scripts to enhance user experience.

Developed code fixes and enhancements for inclusion in future code releases and patches.

Created user documentation for QXML DOM for the company website. Reference: http://www.quark.com/documentation/quarkXPress/2018/english/QX.js%20API%20Reference/qxml/qxml.html

Written high-level test cases for critical performance.

Created test plans to list down approach, scope and resource availability.

Helped in performance optimization of the QuarkXPress application.

Performed Unit Testing, Regression Testing, and Integration Testing.

CERTIFICATIONS

Salesforce Administrator (ADM 201)

Salesforce Platform App Builder

Financial Services Cloud Accredited Consultant

Contact this candidate