Language Teacher Customer Service

Available for Interviews on Thursdays afternoon. Tel# +1-646-***-**** Page 1

Dalia Moustafa Al Doweiny

Mobile: - +965-******** / 50187866

Email: - **************@*****.***

***************@*****.***

Career Goals

A highly resolute professional fervent to assess upon challenging Opportunities in Material Management and Business Strategic Development. Offer scope of effective Contribution and add value for overall Growth of the Organization, its clients as well as self.

Profile Summary

• Achievement oriented Procurement Specialist with Experience in opening new Channels for Business, gaining International Brands and foreign Agencies, Vendor Analysis, Performance Reporting, Negotiation and Contract Management

• Experience in Financial Analysis and Annual Budget Reports

• Experience in Business Development, Project Management, Operations Management, Materials Management,global Sourcing,Strategy Implementation,

• Professional Experience in Regularity Affairs (dealing directly with MOH for Registration of Medicines, Food Supplements, Cosmetics, Herbal and un-classified Section).

• Expertise in Logistics and Supply Chain Management.

• SAP and ERP Systems – Consultant in Procurement Cycling, Supply Chain, Logistics.

• Professional Control and Optimization for Key Performance Indicators in Accordance to international Standards.

• Strong PC/spreadsheet skills, excellent multi-tasking and organizational aptitudes. Effective Communicator and operational Excellence

Skills Summary

• Establish Procurement Strategy

• Global Sourcing

• SAP User & Stock Forecasting

• Supply Chain & logistics Management.

• Budgeting Analysis Reports

• Business Development.

• Operations Management.

• Implementation of Policy & Procedures of Procurement/Inventory Management.

• Contract Management

• Vendor Management & Negotiation

• Asset Management.

• Project Management

Personal Skills

• Strong leadership skills and proven Experience in Staff Development.

• Ability to take a proactive Approach to overcome Challenges and achieve Results.

• Versatile, Tenacious and People orientated.

• Result orientated and Confident.

• Proven Appreciation of Customer Service Expectations and Cost Demands of Business .

• Commercial and financial acumen.

• Developing sub-ordinates skills and competencies and defines Development Needs.

• Sets Priorities taking into Account short and long-term Needs of the Business. Available for Interviews on Thursdays afternoon. Tel# +965-******** Page 2 Job Description Presentation:

Procurement Strategies - Supply Chain-Materials Management – Inventory Management. Business Development -International Contracting – Regional Logistics Management -MOH Registrations. Main Responsibilities:

In Procurement:

• Implementation of Policy & Procedure and Annual Operational Plans. (Implement procurement strategies to maintain security of supply and optimum value for Money).

• Establish Procurement Strategies for acquisition, receiving and tracking of Project Materials with the Management that optimize quality, Cost, and timely Delivery Criteria.

• Prepare Procurement Execution Plans and oversee the full array of Materials Management and procurement Functions of purchasing, expediting, shipping, receipt and inspections, and logistics.

• International Procurement, Agreements Conductions with International Agencies.

• Performing all Procurement and contracting Activities including pre-qualification, tender Management, Negotiation and Preparation of Contracts.

• Assessment of Group Purchase, Negotiating Contracts with Suppliers to obtain best price and service.

• Managing overall direction, Coordination, and Evaluation of Procurement for the Facility all over our Clinics, Pharmacies Chains and other Points of Sales.

• Manage Vendor Base to achieve Competitive Cost, Quality and Delivery Performance.

• Liaise with other medical Facilities in relation to technical Matters arising from Purchases.

• Provide periodic Reporting for Management on purchasing, Controls and Processes.

• Establish Stocking criteria, Replenishment levels, Inventory Management, and tracking and reporting procedures.

Employment History 1

Name of Organization: Medco Gulf Pharmaceutical & Medical Co . Designation : Procurement & Material Management Manager . Date : 16 th April 2015 till Date .

Country : Kuwait - Head Office .

Available for Interviews on Thursdays afternoon. Tel# +965-******** Page 3

• Work collaboratively with Dovetail Management and the design Team to coordinate supplier Selection, credit and Terms, track Supplier Performance Standards, and conduct ongoing Evaluation.

• Maintain with the Team to review Purchasing Files and Records, Price lists, the status of Requisitions, contracts and Orders, allocate Suppliers, Approve Bills for Payment, monitor subcontractor Performance, calculate the Cost of orders, ensure Invoices are charged to the appropriate Accounts, and monitor Inventory transfer over through the main Stores & Sub Stores. Supervise and direct Warehouse personnel. Develop Plans for the effective Organization and Storage of Materials and general Inventories at various Company and/or independent Warehouse Locations.

• Ensure Maintenance of accurate Records for all stored Materials, and the safe, secure and orderly upkeep of Warehouses.

• Optimize the Material and supplier Portfolio – that is what Materials should be bought in bulk and consumed as needed from Inventory by projects, and which Materials are best to acquire as needed for specific projects.

• Negotiation of Contracts and lines of credit with suppliers and subcontractors. Support, Cost reduction Efforts.

• Supervising the Team to Prepare and communicate to the Sales, Product Directions, Availability, lead Times, Model Transitions, and cost roadmaps for key materials. Monitor and support Returns, Damage Replacements, and Warranty Claims.

In Materials & Supply Chain Management

• Implementation of Chain Practices in accordance with the global Policies, Standards, Regulations and Laws. Designing Supply Chains Cycles that support Business Strategies adapted to changing Market Conditions, new Business Opportunities and Cost Reduction Strategies.

• Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or System Flows.

• Confer with Supply Chain Planners to forecast demand or create supply plans that ensure availability of Materials or Products.

• Diagram the Supply Chain models to help facilitate Discussions with Customers. Maintaining the Material Costs Forecasts or standard Cost Lists.

• Design, implement, or oversee product take back or reverse logistics programs to ensure products are recycled, reused

• Developing Procedures for Coordination of Supply Chain Management with other functional Areas, such as Sales, Marketing, Finance, Production and Quality Assurance.

• Participate in the Product line extensions through Quarterly Committee Meetings (higher Management and the Sales Directors) with implementing MAP OUT for new Product launches to ensure the Success of the Business Extension, Orderly and timely Transitions in Material or Production Flow.

Available for Interviews on Thursdays afternoon. Tel# +965-******** Page 4

• Monitoring Forecasts and quotas to identify changes or to determine their effect on supply chain activities.

• Conduct or oversee the conduct of life cycle Analyses to determine the environmental Impacts of Products, Processes, or Systems.

• Evaluate and select Information or other Technology Solutions to improve Tracking and Reporting of Materials or Products Distribution, Storage, or Inventory.

• Identify Opportunities to reuse or recycle Materials to minimize Consumption of new Materials, minimize Waste.

• Investigate or review the Sales Environmental Performance Records of current or potential Storage and Distribution Service Providers.

• Negotiate Prices and Terms with Suppliers, Vendors, or Freight Forwarders. Appraise Vendor Manufacturing Ability through on-site visits and Measurements.

• Monitor Supplier Performance to assess Ability to meet Quality and Delivery Requirements

.

• Selecting a Transportation Routes to maximize Economy by combining Shipments or Consolidating Warehousing and Distribution.

• Defining Performance Metrics for Measurement, Comparison, or Evaluation of Supply Chain Factors, such as Products Cost or Quality.

• Analyze Inventories to determine how to increase Inventory Turns, reduce Waste, or optimize Customer Service.

• Manage Activities related to strategic or tactical Purchasing, Material Requirements Planning, Inventory Control, Warehousing, and Receiving.

In Business Development & Research :

• Prospect for potential new Agents (pharma, Cosmetics, Food Supplements) and turn this into increased Business.

• Assessing appropriate Business Expansion within the local Market in Kuwait, gong equally to our Branches in KSA, QATAR and BAHRAIN to ensure the Pipeline of Opportunities. * Meeting potential Clients by growing, maintaining, and leveraging our Company Network.

• Research and build relationships with new Agencies by evaluating their Products and preparing the Studies of Market Share Competition Sheets with the Coordination of the Sales & Marketing Team.

• Plan Approaches and Pitches. * Work with Team to develop Proposals that speaks to the Market’s Needs, Concerns, and Objectives.

• Participate in Pricing the Solution/Service.

Available for Interviews on Thursdays afternoon. Tel# +965-******** Page 5

• Handling the Objections by clarifying, emphasizing Agreements and working through differences to a positive Conclusion. * Using a variety of styles to persuade and negotiate appropriately.

• Attending Industry functions, Exhibitions and conferences, and provide Feedback and Information on Market and creative Trends.

• Present to and consult with the higher Management on Business Trends with a view to developing new Services, Products, and Distribution Channels.

• Identify Opportunities for Campaigns, Services, and distribution channels that will lead to an increase in Sales with the Coordination with the Sales and Financing Team.

• Assessment of the Market and Competitors, identify and develop the company’s unique selling Propositions and Differentiators.

• Submit weekly progress reports and ensure Data is accurate. Ensure that data is accurately entered and

managed within the company’s CRM Sales Management System.

• Forecast Sales targets and ensure they are met by the team in Accordance to the Terms of the Distribution Agreement between our Company and the foreign Principals.

• Developing key Relationships with Business stakeholders and strategic supply Partners to improve Business.

Key Attributes:

• Implementing the Guidelines for delivering commercial and Cost effective procuring Process for the Business.

Changing and developing new processes to better procure goods and services.

• Identifying cost Reduction Opportunities to achieve financial Goals.

• Analyze Market and Delivery trends so as to develop Procurement technologies and Processes that support those trends.

• Identifying Areas for Improvement to continually drive Performance and Business Results.

• Conducting Business Review meetings with key stakeholders to assess risk, review future strategies, and identify potential cost down and improvement opportunities.

• Reviewing current processes for procurement and make Recommendations where appropriate. Available for Interviews on Thursdays afternoon. Tel# +965-******** Page 6 Employment History 2

Dar Al Shifa Hospital, Procurement Supervisor Date: 10th Oct 2010 to 15th April 2015 Kuwait (Head Office – Purchasing Department)

Facilitate; manage all Requirements for medical Equipment’s and medical Consumables following the audited Standards and Procedures concerning all Purchases. Main Responsibilities :

• Conducting Legal Contracts, Price Agreement, Consignment Contracts and GP Tenders.

• Processing Procurement Deals for all related Medical Equipments and Consumables.

• Conducting Research to ascertain the best Products and Suppliers in Terms of best Value, Delivery Schedules and Quality.

• Negotiating and agreeing Contracts and monitoring their Progress, checking the Quality of Service provided.

• Evaluating Bids and making Recommendations based on commercial Factors and technical Specifications.

• Prepare Reports regarding Market Conditions and merchandise Costs.

• Forecasting Price Trends and their Impact on Future Activities.

• Management and Coordination of Purchasing Activities with relation to Cost, Delivery and Quality Performance

• Giving Presentations about Market Analysis and Possible Growth.

• Developing the Organization’s Purchasing Strategy. Administer online Purchasing Systems.

• Training and supervising the Work of other Staff.

• Compile Monthly & Annual Reports for Management for Workflow and Procurement Progress concerning the key Performance Indicators (KPI).

• Preparing the Annual Plane Objectives.

• Preparing A/E Quarterly Reports.

Key Attributes:

• Prepares a range of Procurement-related Documents through SAP (Purchase Orders, Purchase Requisition Forms, Comparison, Creating Materials and Material History Reports).

• Maintaining Database to keep track of all Procurement Activities. Tracking the sourcing and supply chain flow concerning the Purchase Orders and Contracts related.

• Forecasting levels of demand for Services and Products to meet the Business Needs and keeping a Constant check on Stock levels.

• Obtain and open Competition Field on all Purchases, improving the perfect Procurement Deal accordingly.

• Manage Vendor Base to achieve Competitive Cost, Quality and Delivery Performance Liaise with other medical Facilities in relation to technical Matters arising from Purchases.

• Liaise with other Department to smoothen the Payments to Vendors.

• Ongoing monitoring and Management of the Provision of Services in line with the agreed Terms and Conditions of Contract.

Consistently working towards meeting deadlines while demonstrating strong analytical and Problem solving Skills to achieve Business Objectives.

Employment History 3

Available for Interviews on Thursdays afternoon. Tel# +965-******** Page 7 Arab Center for Projects Management Procurement Officer Date: May 2008 to Aug 2010 Kuwait (Head Office – Administration)

Main Responsibilities:

• Processing Procurement Deals for IT Systems & Hardware Components and all other Services

• Responsible for the Preparation and the Issuance Cycle of Purchase Orders and Documents in accordance with company Policies and Procedures.

• Monitor and co-ordinate Deliveries of Items between Suppliers to ensure that all Items are delivered to Site/Store on Time.

• Source, select and negotiate for the best Purchase Package in Terms of Quality, Price, Terms, Deliveries and Services with Suppliers.

• Negotiate for best Purchasing Package (in Terms of Quality, Price, Term, Delivery and Service) with suppliers and sub-contractors assigned.

• Purchase and issue Order in accordance to specification.

• Source for new Parts, Suppliers or sub-contractors when the need arises.

• Monitor and co-ordinate Deliveries of items between suppliers (local and overseas).

• Extensive contact and coordination with staff at various levels and Departments.

• Daily Projects Orders Analysis.

• Stock Ordering/ Re-Ordering.

• Stock Allocation & Replenishments.

Key Attributes:

• Ensure competent quality execution of all regular purchasing Duties and administrative Works.

• Maintain complete updated purchasing records/Data and Pricing in the System.

• Prepare Reports and summarize Data including Sales Report and Book Value.

• Schedule Store Visits and conduct Competitor Survey.

• Execution and monitoring of all regular Purchasing Duties.

• Coordinate with User Departments and suppliers in the purchasing scope of Work for Projects assigned.

• Assist in managing and following up Overseas Orders.

• Handling and monitoring of Claims to Factories and Vendors for Defectives, Shortage, missing Parts.

• Support relevant Departments with Quotations for the Purpose of Tenders.

• Coordinate with Suppliers to ensure on-time Delivery.

• Compile Weekly Performance Newsletter to Stores.

• Submitting Project Reports with full Workflow Documents.

• Assisting the Manager for providing the High Management with the Department Achievement Reports.

• Submitting the Weekly Minutes for Meetings, focusing on the discussed Important Points and Problems with finding Solutions.

• Providing creative Management for promotional Activities, advertising and SALE Support Materials.

• Maintaining stock Levels of Stores, furnishing necessary Requirements of Projects Employment History 4

Ghanim Abdullah Al-Osman, General Trading Contracting, C.E.O Assistant Kuwait (Head Office)

Date: Sept 2007 to April 2008

Available for Interviews on Thursdays afternoon. Tel# +965-******** Page 8 Main Responsibilities:

• Preparation of Cone of Silence report to Small Business Development (SBD).

• Retrieval of proposals from the Clerk of the Board and preparation of the proposal boxes for the selection committee members.

• Preparing the List of Respondents for each solicitation received, retrieving of proposals, preparing of submittal boxes for selection of committee members.

• Verification of proposers’ federal identification numbers and local business tax licenses for the local Business Preference.

• Providing SBD with information on firms included in proposals that are not in SBD’s Database.

• Preparation of ISD’s forms, committee evaluation, reference verification, pre-qualification and past performance evaluation reports.

• Responsible for coordinating all technical and web assistance for the A&E Unit and archiving of files and preparation of public records requests.

• Scheduling meetings and assisting the A/E Coordinators at Pre-submittal Project Briefings and Oral Presentations.

• Preparing A/E quarterly reports.

• Other clerical assistance including, but not limited to preparation of excel spreadsheets/reports, sign-in sheets and other documents required for the selection process. Employment History 5

Royal Academy School; German Language Teacher

Egypt (German Schools)

Date: Sept 2005 to July 2006

Main Responsibilities:

• Ensuring that correct and clear Standards of Practice are set out.

• Charged with the provision of continuous Education and learning of Teachers.

• Conducting Investigations on Complaints involving Members of the Institution and consequently pass a fair Judgment on the persons involved without any ill agenda.

• Charged with listening to cases of misconduct and then taking professional yet sympathetic measures to cater for the student Needs.

• Posses an in-depth knowledge of the subject in order to be able to handle Questions from the students.

• Generous with Advice and Guidance to the Students.

• Partial and promote equal Opportunities amongst the Students.

• Pass the Passion for the Subject into the Students in an interesting, clear and concise Manner.

• Promote and instigate easy Communication amongst the students.

• Able to disseminate Information in a correct Way while delivering the Lesson.

• Able to give the Students an Environment to learn on their Own . Key Attributes:

• Preparing and Setting Tests, Examination Papers and Exercises.

• Encouraging Students o ask Questions and to express their Difficulties.

• Identifying students’ weaknesses and able to plan a strategy to assist them with it. Helping Students to improve their Conversational English Participating in after School Extra Curricula Activities.

• Listening to Students to understand their Concerns and Needs.

• Able to get Students actively involved in the class by asking Questions as well as answering those asked in Class.

Available for Interviews on Thursdays afternoon. Tel# +965-******** Page 9

• Responding to misbehavior in an effective but measured Way.

• Teaching Students who have experienced Difficulty with Mainstream Education.

• Giving Feedback to Students and Writing Progress Reports for their Parents.

• Organizing School Parties, Competitions.

Education:

Bachelor Degree in Language Sciences

Al -Alsun Faculty for Languages, Deutsch Department / Ain Shams University – Cairo. May 2005 Germany – First Language.

English - Second Language.

MBA (Master of Business Administration ) – 2016

From South Creek University, USA,California .

Procurement and Supply Chain Management.

International Business & Operations Mgmt.

Advanced International Advertising.

Sales and Sales Management.

Human Resources Management. Strategic

Management.

MMBA

From European Business School- 2017

Modern Economics Diploma

Advanced Management & Leadership

Business Finance Diploma

Marketing Management Diploma

Sales Management Diploma

Human Resource Management

Courses & Training :

Negotiations Skills Australian College of Kuwait Jan 2015 Leadership Behavior Guide Australian College of Kuwait Oct 2014 Merchandising Skills Australian College of Kuwait Dec 2013 Business Development AIC Academy, Egypt Nov 2005

Other Skills:

Available for Interviews on Thursdays afternoon. Tel# +965-******** Page 10 Microsoft Office

Microsoft Outlook - Microsoft PowerPoint

ERP Solution- SAP- MM module (core user)

Personal Details:

Name: Dalia Moustafa Rafiq Al Doweiny.

Date of Birth: 17th Sept 1984

Nationality: Egyptian

Languages: English (Fluent), Deutch and Arabic.

Visa Status: Transferable ( 18 ) Kuwait .

Driving License, Car.

Yes, Available

Note: References available upon Request

Thank You

Dalia Al Doweiny

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