R.N Customer Service
Resume:
Curriculum Vitae
Matilda Poulsen R.N.
Cardiff, CA 92007
***********@***.***
Work Summary
Over twenty years of professional broad RN nursing experience. Broad R.N. background in Acute Care settings, Ambulatory PACU, Dermatology, MOHS Surgery Clinic, Hepatology Clinic, Plastic Surgery clinic intra op, and PACU, Telephonic Triage Nurse with high level nursing assessment skills. Strong verbal communication and medical writing skills. Work effectively in fast-paced, dynamic team environment. Known as loyal team player with unwavering commitment to providing quality patient care within own scope of practice. Demonstrated superior patient customer service skills. Acts as an advocate providing safe delivery of patient care.
PROFESSIONAL EXPERIENCE
12/2010-10/2019 Registered Nurse
UCSD Multi-Specialty Procedure Suite (San Diego, CA) Demonstrated support of procedure unit and doctors in procedure suite, and co-ordination of care of patients. Performed patient assessments and care tasks in prep area including pre-procedural assessment screening, injection screening, checking labs as indicated, pre-procedural instructions, and patient education and questions. Started IV's as indicated. Assisted doctor within own scope of practice in procedure rooms as needed and indicated. Administered IV conscious sedation under doctor supervision/orders. Assessed, planned and implemented advanced level of medical knowledge and care during procedure and immediately post procedure stage patients; some patients post conscious sedation. Interfaced with monitors, administered appropriate drugs post-procedure, documented interactions, practiced infection control. Demonstrated competence in Post-procedural teaching, assessment and evaluated patient progress toward expected outcomes Collaborated and consulted with multidisciplinary team members, working closely with physicians, nurses. Performed exacting tasks with excellent judgment under time pressure constraints Demonstrated ability to participate as part of team in the development and implementation of protocols uses in the Procedure Suite. Assisted in organized and maintaining clinic equipment and supplies Demonstrated skill in interacting with patients, and participants and ability to simultaneously enter accurate data using EPIC computer software,
Actively assisted inn quality assurance, regulatory compliance Demonstrated excellent customer service skills. Proven ability to interact effectively with diverse groups, including professional and non-professional staff, and culturally sensitive patients Maintained cleanliness, and warmth of unit throughout the day Prepared and assisted in screening patients for next day's schedule, confirmed individual medical needs, requirements as per procedure protocols ordered or reviewed labs as per protocol. Demonstrated high skill in communicating in a helpful, informative, and supportive manner. Demonstrated attention to detail, as well as ability to work under protocol guidelines, and to maintain client confidentiality. Demonstrated ability to effectively organize, prioritize, detail oriented, and meet deadlines efficiently in fast paced environment. Demonstrated knowledge and experience with EPIC, PCIS, MS Word, MS OFFICE. BLS, BART CERTIFICATIONS
2010-2012 Registered Nurse Per Diem
Medical Resource Staffing, Pro Care One Staffing, Multi-Procedural Clinic (San Diego, CA) PACU; GI, ORTHO, NEURO, PLASTICS
PAIN MANAGEMENT CLINIC, DERMATOLOGY, MOHS SURG., HEPATOLOGY, AMBULATORY CARE, Adhered to the Core Value Competencies and carried out nursing functions in the clinic of assignment. Performed patient assessments and care tasks, including emergency procedures and medication administration as appropriate. Educated patients and documented patient interactions. Assisted surgeon within own scope of practice in surgery/procedures. Assessed, planned and implemented advanced level of medical knowledge and care of immediate post-procedure stage patients, some patients post conscious sedation, interfaced with monitors, administered appropriate drugs post-procedure, documented interactions.
Practiced infection control, sterile technique and prepping for surgery. Performed Pre and Post op teaching and assessments and care tasks, including emergency procedures and medication administration as appropriate per protocol. Maintained patient's records, educated patients and documented patient interactions. Facilitated a smooth turnover of cases. Performed other Critical Care Medical RN assignments as scheduled. Performed Quality assurance assessments
Collaborated and consulted with multidisciplinary team members, working closely with physicians, nurses. Performed exacting tasks with excellent judgment under time pressure constraints 2011-2013 Registered Nurse (Surgery, Intra-op and Post-op) Per Diem Dr. Yco ENT, Plastic Surgeon (San Diego, CA)
Prepped, educated, and assessed patient prior to surgery procedure Performed IV conscious under doctor supervision
Interfaced with monitors, and assessed patient
status during surgery intra-operatively
Maintained sterile technique and asepsis in the OR suite Maintained patient records intra-operatively and post operatively Circulated for surgical procedures in the OR suite Demonstrated responsibility for monitoring post op patients safely and smoothly, and safely discharging patient with physician order
Responsible for maintaining narcotic drugs inventory 2008-2010 Quality Assurance Investigative Analyst
Biosite (San Diego, CA)
Supervised investigation of complex product medical device complaints with high reporting technical proficiency to evaluate compliance of post market related matters, determine impact to patient, medical database management, project coordination including gap and trend analyses, CAPA reporting, and analysis of relevant investigations to ensure complete and e reports in accordance with regulatory requirements Exercised initiative and utilized professional judgment to integrate various sources of information into a uniform style with accurate language. Worked in collaboration with, and provided medical writing leadership to multidisciplinary project teams including Clinical operations, regulatory affairs, and quality assurance on a variety of projects Keep abreast of FDA and international regulations pertaining to product quality including GCP, GMP and GLP Assisted management in identifying and taking on new opportunities pertaining to new product investigation. Mastered complex GMP training and technical course materials in a short time period. Trained junior staff in reaching set standards 2005-2008 Private Duty Home Care
Private (San Diego, Ca)
Provided ongoing and comprehensive case management and professional nursing care. Provided assessments and comprehensive nursing evaluations of patient to determine needs or change in condition. Assessed and evaluated patient's status by regularly re- evaluating patient. Administered medications and treatments as prescribed by the physician. Assisted the patient with activities of daily living and facilitated the patients optional comfort care. Communicates with the physician when appropriate regarding the patient's needs and reports changes in the patient's condition; obtains and receives physician's orders as required to provide competent care. Provided continuity of care, followed the approved plan of care, modified as needed. Supervised patient care after hours. Provided appropriate nursing follow-up and initiates plan of care as needed. Coordinated all services provi8ded to patient/family to ensure quality of care and services as well as appropriateness of care. 1999-2005 Telephonic Triage Registered Nurse
Scripps Hospital-Campus Point (La Jolla, CA)
Maintained insurance contract for Community Health Group, Scripps/Mercy Physicians, Neighborhood Health Clinic, Sycuan, and Southern Indian Health Counsel.
Provided referral and authorization services to the benefit of the patient's medical necessities as directed by the physician and authorization allowed by health care plans. Triage and documentation of pediatrics, adult, OB patients using standardized computer guidelines. Recommended dispositions. Provided referral and authorization. Provided medical advice using critical thinking skills.
Managed prescription refills per standardized protocol, or physician orders. Prepared reports, tracked data., managed personal files, Transcribed physician orders. Assessed patient. satisfaction, outcome, and regulatory compliance Responsible for ongoing quality assurance program that met or surpassed JCAH standards. Assisted in in development and implementation of clinical policies and procedures. Adhered to all applicable policies and procedures including JCAHO, OSHA, and other regulatory standards. Demonstrated substantial experience and knowledge of health care guidelines, adult and pediatric Proficient in Microsoft word and Office software, and standardized computer guidelines. Proficient in accurate patient records, including medical status and clinical symptoms 1994-1999 Registered Nurse, PACU, front and back office Dennis Nigro M.D. (NCC) Plastic and Reconstructive Surgery (Encinitas, CA) Prep patient including starting IV, pre-medication as ordered Assessed, planned and implemented advanced level of medical knowledge and care of immediate post-surgical stage patients, circulate intra-op pm,
Interfaced with monitors, administered appropriate drugs post-operatively. Post-operative teaching and evaluated patient progress toward expected outcomes Collaborated and consulted with multidisciplinary team members, working closely with physicians, nurses. Performed exacting tasks with excellent judgment under time pressure constraints Ensured compliance with HIPAA
Participated in JCAHO survey. Ensured OR readiness by maintaining stringent quality standards and safety precautions Evaluated records for accuracy, and the quality and appropriateness for healthcare delivery Managed personal files
Transcribed physician orders
Participated in nursing and organizational policy formation 1991-1998 Registered Nurse
Scripps Hospital (Encinitas, CA)
Provided direct patient care within the scope of practice, including assessment, planning, and implementing a plan of care, and evaluating patients progress towards expected outcomes. Demonstrated taking primary responsibility for the patient's care as delivered by the Care Team under his/her supervision. Worked collaboratively with the other members of the patient care team to ensure optimal patient care. Specialized in various clinical settings including medical-surgical, post-partum, telemetry, oncology, recovery, psych. unit, pre-admitting department, MRI Dept. and Radiology Interventional Unit with responsibility for assisting doctor in interventional procedures within own scope of practice, and IV conscious sedation under doctor's supervision. 1984-1991 Registered Nurse
Northwest Hospital (Tucson, AZ)
Provided direct patient care within scope of practice. Demonstrated patient care and assessment, planning and implementing a plan of care, and evaluating patient's progress towards, expected outcomes. Demonstrated taking primary responsibility for the patient’s care as delivered by the Care Team under supervision. Worked collaboratively with other members for the patient care team to ensure optimal patient care. Specialized in diverse clinical hospital settings including Medical-Surgical. Oncology, Pediatrics, OR, PACU, Preceptor Teacher
Education
BS Program, University of Arizona, Tucson, Arizona
(ADN) Pima College, Tucson, Arizona
BLS, BART current; AHA
RN re-entry certification Grossmont College 12/2010 Licensure
California RN License #367609
Certifications/Affiliation
BLS American Heart Association
BART
ART, EPIC
Women in Biosciences, San Diego, CA
Biotechnology Discussion group, San Diego, CA
SDRAN (San Diego Regulatory Affairs Network) member
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