Oyelakin Oyerinde, BEng, CPM.

*** ******** ****** *****, **** 146, Sergeant Bluff, IA, 51054.

Tel: +1-712-***-****; Email: adqz88@r.postjobfree.com Going by my 14 years’ experience in facility management and customer care services across several sectors and networks to optimize the customer satisfaction by effectively and efficiently overseeing the daily operations of the customer service department as well as facility maintenance operations of major/ biggest facilities Nigeria using strategic initiatives that makes operations seamless, improve performance therefore satisfying the customers by meeting their needs and unlock growth for organizations. I’ll offer an experience that cut across both the private and public sector on how to solve customer’s or organization’s most pressing challenges and drive economic growth, through the strong organization, Business and management skills to satisfy the customers.

CORE COMPETENCIES

Operations Public Private Partnership

Monitoring & Evaluation Capital Projects & Infrastructure

Regulatory Compliance Business Advisory

Team Player Hard Working

Sectors: Telecoms Real Estate; Facility Management EDUCATION & CREDENTIALS

2019 – 2021; Federal Uni of Technology, Akure, Ondo State. PGD, Project Management Technology

(In View)

1999 – 2004; University of Ilorin, Ilorin Nigeria. BEng, Mechanical Engineering.

Professional Certification: Chartered Project Manager. Membership: Associate of Global Institute of Project Management.

EXPERIENCE

CAREER HISTORY:

JAN 2019 – Till DEC 2021: ALPHA MEAD FACILITIES AND MANAGEMENT SERVICES LIMITED. Client: Ondo State Government: (International Event Centre; The Dome, Akure Project) ODUA INVESTMENT: (Heritage Mall), Dugbe Ibadan Oyo State Nigeria, Ventural Mall, Ibadan, Oyo State. Nigeria.

Position: Business / Customer Service Manager: (South-West)

• Ensuring the satisfaction of customers at all times.

• Interacting with customers and handling customer queries and complaints in a timely manner

• Maintaining relationships with profitable customers

• Setting customer service goals for team members and helping them reach those goals.

• Overseeing the daily activities and duties of these Centers.

• Design work schedules and organize employee training.

• Resolve employee and customer issues.

• Prepares daily, weekly, Monthly, Quarterly, Bi annual and Annual Reports

• Attends Management meetings.

• Performing Administrative duties.

• Handling daily ad hoc responsibilities.

• Ensure the work facility is safe, free of security issues and in compliance with all government regulations.

• Maintain a good working relationship with executives and other managers

• Design and implement procedures to improve profitability. SEP 2017 – DEC 2018: ALPHA MEAD FACILITIES AND MANAGEMENT SERVICES LIMITED. Client: (1004 ESTATE, Victoria Island, Lagos)

Position: Customer Service / Lead Facility Manager. Duty/Responsibility:

Responsible for ensuring customer’s satisfaction and for these to be achieved, must ensure the company’s site operation policies, procedures and programs are current, correct and adhered to by all, with the aim of guaranteeing effective service to the customers within the cluster.

To provide assistance and guidance to all members of the site operations team within the cluster to ensure quality services are delivered at all times.

Prepare/co-ordinate the preparation of annual facility report and budget for all sites within the cluster.

Conduct site inspection weekly.

Identify, develop and generate businesses within the cluster while ensuring that existing businesses within the cluster are well managed and profitable.

Implement seven point facility management transition agenda for taking over new project sites within the cluster.

Update and maintain manpower allocation database for current and future projects.

Perform management facility inspection on all sites within the cluster monthly.

Co-ordinate planned preventive maintenance for all sites within the cluster ensuring that the PPM schedule for each site is adhered to.

Manage all client asset registers to ensure that all audit and planned maintenance programs are in place at all times and that an up to date asset register is maintained.

Interface with technical department for the documentation of technical and operational standard for site teams within the cluster ensuring compliance to standard operating procedures.

Monitoring and evaluating performance of sub-contractors/resident FEB 2015 – AUG 2017: ALPHA MEAD FACILITIES AND MANAGEMENT SERVICES LIMITED. Client: (HUAWEI NIGERIA, Victoria Island, Lagos)

Position: Lead Facility Manager

I am responsible for the co-ordination of the day-to-day operational activities within the cluster through implementation of policies, procedures and programs required by the client and the company ensuring that the company does not lose any of the existing businesses within the cluster. The Cluster Manager is to identify, develop and generate businesses within the cluster. The ultimate goal is to assure a well-managed, well maintained property or portfolio within the cluster and grow AMF market share.

Responsible for ensuring the company’s site operation policies, procedures and programs, are current, correct and adhered to by all, with the aim of guaranteeing effective service to the clients within the cluster.

To provide assistance and guidance to all members of the site operations team within the cluster to ensure quality services are delivered at all times.

Prepare/co-ordinate the preparation of annual facility report and budget for all sites within the cluster.

Conduct site inspection weekly.

Identify, develop and generate businesses within the cluster while ensuring that existing businesses within the cluster are well managed and profitable.

Implement seven point facility management transition agenda for taking over new project sites within the cluster.

Update and maintain manpower allocation database for current and future projects.

Perform management facility inspection on all sites within the cluster monthly.

Co-ordinate planned preventive maintenance for all sites within the cluster ensuring that the PPM schedule for each site is adhered to.

Manage all client asset registers to ensure that all audit and planned maintenance programmes are in place at all times and that an up to date asset register is maintained.

Interface with technical department for the documentation of technical and operational standard for site teams within the cluster ensuring compliance to standard operating procedures.

Monitoring and evaluating performance of sub-contractors/resident technicians/site managers. May 2013 – Jan 2015: ALPHA MEAD FACILITIES AND MANAGEMENT SERVICES LIMITED. Position: Facility Management Coordinator

Client: MTN NIGERIA

Duty/Responsibility:

Responsible for the co-ordination of the day-to-day operational activities within the cluster through implementation of policies, procedures and programs required by the client and the company ensuring that the company does not lose any of the existing businesses within the cluster. I was to identify, develop and generate businesses within the cluster. The ultimate goal is to assure a well-managed well maintained property or portfolio within the cluster and grow AMF market share. RESPONSIBILITIES

Responsible for ensuring the company’s site operation policies, procedures and programs, are current, correct and adhered to by all, with the aim of guaranteeing effective service to the clients within the cluster.

To provide assistance and guidance to all members of the site operations team within the cluster to ensure quality services are delivered at all times.

Prepare/co-ordinate the preparation of annual facility report for all sites within the cluster.

Conduct site inspection daily and weekly.

Identify, develop and generate businesses within the cluster while ensuring that existing businesses within the cluster are well managed and profitable. Jan 2011 – April 2013: ALPHA MEAD FACILITIES AND MANAGEMENT SERVICES LIMITED. Position: Facility (Property) Manager

Client: Treasure Garden Estate, Lekki Phase 1, Lagos, Nigeria. Duty/Responsibility:

Delegating cleaning and maintenance tasks to team members

Monitoring the safety and cleanliness of interior and exterior areas, such as offices, conference rooms, parking lots and outdoor recreation spaces

Performing routine maintenance on facilities and making repairs as needed

Scheduling routine inspections and emergency repairs with outside vendors

Ensuring proper security measures for the workplace, including collaborating with security system vendors or a team of security professionals

Maintaining day-to-day operations of facilities, such as delegating or completing maintenance orders

Creating reports on maintenance, repairs, safety and other occurrences for supervisors and other relevant staff

Preparing facilities for changing weather conditions

Collaborating with building owners and upper management on budgeting for facilities needs Oct 2006 - Dec 2010: BAROTECH NIGERIA LTD

Position: Technical Manager.

Duties/Responsibilities:

Responsible for the development of policies to meet the clients demands and oversees all activities with the aim of growing the company to a leading engineering company not only locally but also internationally.

Provides Technical Support

Manages the Managers

Co-ordinate the technicians on field

Oversees NMC ( Network Monitoring Center)

Liaise with Clients (Virgo, Felpet, Katosolape)(AIRTEL, Etisalat HUAWEI,ALCATEL)

Daily, weekly, monthly, Quarterly Bi annual and yearly reports 7th Sept 2005 - 6th Sept 2006: BAROTECH NIGERIA LTD 20, Mbonu Street, D-Line, Port Harcourt:

Position: National Youth Service Corp. (NYSC).

Duties/Responsibilities:

Installation and Maintenance of Generators and Control Panels

Configuration of Shelter and BTS Alarms

General Maintenance of Telecommunication Station

Installation, Configuration and Commissioning of GSM and CDMA BTS

Air Condition Maintenance

Installation of GSM Transmission Equipment’s (ODU and IDU)

Supervises the Janitors

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