Customer Service Call Center

KENAN DRISDOM

** ***** ******* **., ********, Georgia, 30441, US + 478-***-**** + ************.**@*****.***

Professional Summary

Thave excellent customer service, communication, and listening skills, as well as experience with cash management and point-of-sale systems. I’d

consider myself a team player who is also a good communicator. I’m dedicated to exceeding sales targets. I also have a strong mathematical aptitude

and a flexible schedule.

Skills

Customer relations

Accurate money handling

Merchandising expertise

Opening and closing procedures

Staff management

Mathematical aptitude

Hourly shift management

Sale expertise

Education

Psychology - Some college (No degree)

Georgia Southern University - Statesboro, GA

Work History

Store Manager - May, 2017 to July, 2020

McDonald's - Swainsboro, GA

Generated repeat business through excellent customer service.

Counted cash drawers and made bank deposits

Increased sales by creating and analyzing weekly inventory reports.

I'm establishing a loyal customer base.

Customer Service Agent - November, 2020 to February, 2022

Sitel Orem - Swainsboro, GA

Consistently met or exceeded speed, accuracy, and volume goals.

Work with customers to determine requirements and handle complaints

Goals and performance

Order processing

Strategic thinker

Customer-oriented

Merchandising

Detail-oriented

Goal-oriented

Customer service

Answered over 30 calls per hour to meet the fast-paced call center demands.

Explained the features and capabilities of Sony offerings to customers to help them understand the products and get the most out of them.

Respond to inquiries by clarifying information that is needed.

Educated customers how to use company systems, complete forms and obtain desired services.

Additional Information

I'ma very quick kearne who if you provide a task, I will make sure that it will be done the correct way with the tools and requirements provided to me.

Contact this candidate