Zohra Bey

adqz6u@r.postjobfree.com 312-***-****

Objective

To obtain a position at the company that will offer a friendly yet fast pace work environment and career development opportunities where I may use my skills to provide an excellent customer experience.

Experience

Salon Receptionist (The Powder Room )

Aug 2017- Present

•Answered questions regarding store and products while maintaining knowledge of current sales and store promotions.

•Provided exceptional service and support very well organized and prepared at all times.

•Developed innovative ways to display products that resulted in an increase in products sales.

•Worked with stylist to develop an experience that created repeat customer to drive up revenue.

•Tracked all products sales and place replacements orders when needed.

•Handle the tasks of scheduling appointments for clients as well as making courtesy calls.

Distribution Manager (Healty Food)

May 2012 – July 2017

•Effectively developed and implemented a loss prevention program.

•Created and managed annual budget for all 6 facilities.

•Hired and trained staff of 20+ employees across the region including program development, team communcation, and coaching accountability.

•Implemented productivitly cost and performance managements programs to meet on-time delivery requirements to increase service levels.

•Handle all associate relate concerns and issues in a fair and timely manner.

•Managed customer relations and ensured customer satisfaction at all times.

•Managed quality and safety compliance, as well as company policies and procedures.

Catering Supervisor (Annie’s Angels Catering)

Oct. 2008 – May 2011

•Manage relationships and accounts with reputable food purveyors and clients.

•Supervise and train a staff of 7. Responsible for staffing and termination.

•Responsible for quality control and standardization of menu recipes.

•Purchase, receive, and inventory food and beverage products.

•Design, develop, and execute daily menus for delivery orders.

•Enforce strict health, hygiene, organization, and cleanliness standards

•Plan, prepare, and arrange luncheons, dinners, and other competing priority catered events for up to 100 people.

Customer Service Specialist (FCI Inc.)

Oct. 2005 – May 2008

•Manage relationships and accounts for preferred clients.

•Assist in training staff on new policies and procedures.

•Exercise excellent customer service, problem resolution, and organizational skills.

•Receive, place, and ship customer orders and inventory products.

•Travel to multi-city events to assist with vending including loading and unloading inventory.

Client Service Receptionist (Law Concept )

Dec. 2001 – Oct 2004

•Manage the receptionist area including greeting vistor and responding to clients via email/telephone and in person request.

•Instruct customer about salon and spa treatments and explained the differnet spa package and massage style.

•Performed payroll actions supporting 15 employee's.

•Assisted in management of business operation by maintaining records and files, preparing cost and inventory reports and ordering supplies.

Education

Malcome X College

Associate in Business Management

Skills

•Familiar with most Point of Sale (POS) systems

•Proficient in Inventory control electronic systems

•Proficient in Microsoft Office Suite

•Proficient in Bizlink systems

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