Professional Profile

•Great customer relations and communication skills, multitasker, customer-focused ability to deliver great service.

•Proficient with computer software systems and scheduling with proprietary systems for customer and patient schedules.

•Urgency in meeting deadlines, strong work ethic with an awarded sales background.

•Previous claims processor experience (Aetna Life & Casualty).

•Managed healthcare experience (Cigna) as well as various small insurance agencies and retail.

•Experience with patient care in a healthcare medical setting.

Career Experience

HRBlock 2017-2019

Customer Service Associate

Answered a heavy call volume handing and solving customer issues and inquiries.

Scheduled clients for tax appointments.

Assisted office manager with sales report consolidation from three different offices.

Awarded, by the Area Manager, 3 Block awards for elevating sales appointments resulting in a revenue increase by 35%.

HEARUSA 2017-2018

Patient Care Coordinator

Responsible for all incoming calls to the office.

In addition to patient scheduling, completed insurance verifications, data entry files on transactions for every patient record.

Ordered hearing aids from the manufactures & custom orders also.

Responsible for the money drawer for the center.

Customer relations over the phone solving problems regarding issues for the aides.

Added 25% revenue overall for this office through sales calls.

Giant Eagle Market District

Produce Clerk 2011-2012

Responsible for the organic wet rack, customer service, cleaning of all fresh produce for display.

Three Rivers Chrysler, Jeep & Dodge 2007-2015

Cashier/Receptionist/Service Coordinator

Answered calls for the dealership.

General cashier duties.

Entered all service payments and assisted the advisors on customer inquiries regarding service issues.

Processed all CPS scores for the Service Manager and compiled other reports as requested.

Increases customer sales by improving customer awareness and concern at the front desk, regarding service issues.

Education

Clairton High-School Diploma

Robert Morris College Associate Degree

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