Medical Billing Customer Service

LAUREL HOISINGTON

Lewiston, Me. ***** - 207-***-**** - ****************@*****.***

PROFESSIONALL SUMMARY

A dedicated professional with 32 years of work experience looking forward to adding immediate value

to the team. Inspired to help others and driven to apply professional work ethics to meet objectives. Industrious and committed, with skills in multitasking, time management, and unprecedented customer service. A dedicated professional with history of exceeding company expectations!

SKILLS

Supervising: including hiring, training, evaluating, scheduling, and uniting staff.

Computer proficient in Microsoft Works, Office, typing, and Medical Terminology.

Impeccable customer service with incoming calls, and customer satisfaction.

ACCOMPLISHMENTS

16 years of Supervisory Experience including hiring, evaluating, training, scheduling, and uniting staff.

Received Employee of the Month Award for creating more effective procedures, scheduling, and records.

WORK HISTORY

Independence Association – Brunswick, ME - 11/2000 to 11/2016

Supervising, scheduling, and evaluating 8 Direct Support Staff

Responsible for overseeing all aspects of the Program

Providing direct care, support, and training to our clients

Therapeutic Foster Parent - 01/1997 to 10/2000

State of Maine

Providing safe housing for children in State’s custody

Following treatment/behavior plans and attending meetings

Monitoring behavior and daily documentation

Medical Billing - 09/1995 to 11/1996

Medaphis Medical Billing Agency, Lewiston, ME

Answering incoming calls, documenting all correspondence

Billing insurance companies, researching and resolving claims

Switchboard Supervisor and Mental Health Worker I - 01/1983 to 01/1994

Pineland Center/State of Maine – Pownal, ME

Hiring, training, evaluating, scheduling and supervising 8 Switchboard Operators

Dispatching doctors, nurses, fire, safety and emergency personnel

EDUCATION

GED Portland Adult Urban - Portland, ME

Certificates: Medical Terminology, Typing And Microsoft Works

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