Executive Assistant Customer Service

JAYNE A. MARION

***** **** ***. *, ********, MN *5447

612-***-**** ************@*****.***

LinkedIn: www.linkedin.com/in/jmarion/

Office Manager

COMPETENCIES

■Leadership ■Negotiator-Problem Solver ■Team Building ■Training ■Ultipro

■Kronos ■Operations ■Direct Sales ■Customer Relationships

■Strategic Planning ■Consultative Sales

■Administrative Management ■Employee Development ■Microsoft Office Suite

PROFESSIONAL EXPERIENCE

GOODWILL EASTER SEALS, Minneapolis, MN 2020 to 2022

Human Resources Consultant

Tasked to triage and resolve incoming emails and phone calls, regarding LOA questions including Covid 19 issues and completing reports as necessary to support the group.

Managed all Covid related situations including counseling employees and advising managers.

Updated and corrected payroll entries via Kronos. Managed employee information via Ultipro. Provided customer service focused to the leadership team as well as the employees.

MARY KAY COSMETICS, Plymouth, MN

Independent Sales Director /Beauty Consultant 2009 to Present

Consistently held the top sales position in The Allison All Star Unit for 8 years.

Created effective marketing programs while increasing business by 200%.

Increased customer base each year by providing excellent customer service, fostered long term relationships, and determining the needs of new and current customers.

Recognized for personal sales for 2013-2014 Fiscal Year. Sold over $40,000 retail.

Developed a team of 30 consultants by providing hands on training via in person and Zoom training.

THE BLACKBURN CO, Plymouth, MN 2015 – 2000

Sales Assistant

Tasked to develop library of reference materials for the sales force. Support the sales team with exhibitor events etc. Reorganized and managed reference library.

Cold calling to various customers to introduce several new product lines. Created scripts and developed approximately 100 new customers. Assigned the Chicago Market to develop.

Back up to Office Manager

SHERRY WINDSOR, Elite National Sales Director, Minnetonka, MN 2014 – 2016

Executive Assistant

Directed all office functions for one of the top ten Executive National Sales Directors within Mary Kay. Created marketing programs and oversaw event planning (meals, room set up, awards presentations, speakers) while working closely with hotel staff. Organized office, email and mail correspondence, newsletter preparation and printing, mass mailings via US postal and pirate ship. Managed expenses and tax documentation.

MARTINEAU-ANDRADE GROUP, COLDWELL BANKER, Wayzata, MN 2010 – 2013

Executive Assistant/Realtor

Managed all office and administrative functions for a very fast paced Realtor. Managed high end properties, land development as well as first time buyers and relocating families in and out of the Twin Cities. Accountable for all aspects of the office and business including office systems, marketing materials, invoice and contract negotiations. Held Real estate license.

Jayne Marion 612-***-**** Page 2

ROGER FAZENDIN REALTORS, Wayzata, MN 2006 – 2010

Operations Manager/Realtor

Managed over 100+ inventory Properties through sales function. Managed reviewing properties to determine needs to get the property on the market quickly for the top dollar. Managed vendors to perform the work.

Recognized with Momentum Award for outstanding outbound lead generation from Leading Real Estate Companies of the World.

SIRVA RELOCATION, Plymouth, MN 2004 – 2005

Counselor

Managed a fully outsource solution for a large computer company’s executives. Provided guidance to employees regarding the home sale and purchase in the new location. Managed relationship with real estate agents to ensure marketing strategies in place for the home sale.

Partnered with executive recruiters to understand staffing needs and requirements. Proposed policy enhancements.

Exceeded expectations of 105 transferees and client.

Home Sales statistics of 97% sold in the first 60 days.

RUSS LYON REALTY, Carefree, AZ 1999 – 2001

Realtor, GRI

Closed 12 transactions within the first six months of starting real estate career.

AT&T, 1971 – 1999

Global Account Manager, Phoenix, AZ and Minneapolis, MN 1988 – 1999

Identified need to consolidate the purchasing power of a major customer by delivering a multi year contract for all services deployed corporate wide under one contract. Increased revenues by 24% within first year and provided consistent revenue growths in years two through five.

Developed new business opportunities within several call center operations that were previously not being approached. Realized a 16% increase in new revenues for 800 Advance Services over a 12-month period.

Appointed to lead four separate business units, providing a single client interface to two Global accounts. Increased efficiencies, improved communications and achieved a high level of customer satisfaction. Exceeded sales objectives by 138%.

Won a competitive client by building key partnerships, understanding client’s business problems and proposed value-added services to enhance those business needs. Increased sales by 18% in year one & 22% in year two.

Recipient of “Outstanding Customer Service” award from Minnesota Life in 1997.

Manager Administrative Services, Chicago, IL 1986 ---1988

Directed nine administrative services teams consisting of nine supervisors and 114 union employees for a five-state area. Areas included, administrative support for the sales departments including typing, file systems, managing supplies, ordering meals for in house meetings, mail and conference call services.

Human Resources Manager, Chicago, IL 1983 --- 1986

Directed the daily activities of a team of five supporting the marketing and sales department over a ten-state area. Responsibilities included: employee evaluations, job evaluations, salary administration, management staffing, relocations, employee career development, benefits and consulting the field on personnel issues.

Developed, implemented, and administered a force management plan to enhance work force efficiencies and realized budgetary reductions of $1M annually. Eighty-four percent of surplus individuals successfully placed by my team of four.

Jayne Marion 612-***-**** Page 3

Led the deployment of over 1200 management employees to multiple work locations during a work stoppage. Brought several departments together to support the needs of the business over a two-week period.

Counseled legal department with pending litigation for 20 Lawsuits. Researched and analyzed documents to determine validity of EEO complaints. Successfully dismissed 19 of the 20 lawsuits.

EDUCATION

Roosevelt High School, Des Moines IA 1973

Strength Finder: 1-Arranger 2-Responsibility 3-Input 4-Positivity 5-Strategic

StandOut: 1-Equalizer 2-Influencer

COMMUNITY

Ambassador, The Mary Kay Foundation 2014 - Present

Member, Families Moving Forward, Wayzata Community Church 2011 - Present

Board Member, Plymouth Civic League--Music in Plymouth 2008 - 2011

Host to Prince Raad bin Zied of Jordan during Special Olympics 1991

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