Call Service Representative

Alexis McLeod

Cheverly, Maryland ***** 240-***-**** ***************@*****.***

Education

ASSOCIATES JANUARY 2018 FORTIS COLLEGE

· Major: Medical Assistance

· GPA: 3.0

Experience

CALL SERVICE REPRSENTATIVE COMCAST AUGUST 2019-FEBRUARY 2020

· Effectively worked to build a consultatively relationship with the customer to create understanding and resolve all issues.

· Set clear expectations by providing accurate information and transparent communication.

· Maintained a consultative approach to finding custom solutions to customers' needs. Resolved customer complaints/concerns through active listening, empathy, professionalism and problem solving.

· Demonstrated functional skills in communicating and explaining basic account information to the customer with focus on first-call resolution.

· Multitasked between multiple tools and systems such as knowledge base, team meetings supervisor and applied information and knowledge to customer situations.

· Functional knowledge of Microsoft Office suite of products with ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc.

·

MEDICAL ASSISTANT CHRONIC CARE SOLUTIONS MAY 2018-NOVEMBER 2018

· Exhibited organizational skills and discretion by handling confidential information such client records and legal documents.

· Accurately obtained and recorded patient medical information interim history and follow up visit details to ensure clinic efficiency.

· Assisted medical providers seeing patients with basic medical care and medical procedure setup.

· Was responsible for obtaining new patient H&P and initiated the chart in electronic records.

· Gained a soiled knowledge of medical triage by obtaining patient vitals, reviewing medical history, reconciling medications and entering information into EMR.

· Provided administrative consult to the VP medical doctor of a multinational company and oversee heavy calendar management and expense reports.

· Utilized excellent customer service to schedule and coordinate appointments via phone and email for over 500 pts and 3 doctors weekly.

· Prepared, proofread, edited and finalized incoming and outgoing documents and 10 expense reports per month.

· Exceeded company goal 85% by registering patients to Medicare program. Page 2

· Arranged marketing materials to send out to prospective clients. CALL CENTER REPRESENTATIVE WALMART MAY 2015-SEPTEMBER 2016

· Well versed in high pressure call center environments handling various task and resolving client issues in a rapid manner.

· Track record of consistently delivering exceptional customer service, meeting and exceeding daily productivity goals.

· Proficient in maintaining database providing administrative support and producing monthly performances including earning top survey satisfaction scores.

· Systematic professionalism with extensive experience skillfully handling confidential and sensitive documents.

· Demonstrated client service skills by interacting with hundreds of customers daily to advertise promotions, explaining company policies, and answering inquiries.

· Provided professionalism and accessibility client service by establishing working relationships with senior management, staff, customers and external vendors.

· Applied problem solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary.

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