Service Crew Food Safety
Resume:
CURRICULUM VITAE
PERSONAL INFORMATION
Name: MICHAEL MWAURA WAINAINA
Position Applied: SUPERVISOR
Nationality: KENYAN
Language Skills: English,Arabic
Current Location: QATAR DOHA
Phone (Home & GSM): +974********
Email: ***************@*****.***
Passport Number: BK156053
Energetic Supervisor with in depth knowledge of productivity strategies and ability to control expenses to deliver projects within budget. Highly committed professional with a track record of reducing operating costs with maximum productivity.
Hardworking Supervisor offering a background enforcing policies and developing safety procedures. Engaging and pleasant personality with the ability to monitor work quality, provide excellent training and maintain a clean, safe work environment. Detailed Supervisor effective in creating positive environments where employees can thrive and succeed. Reliable, quick paced and very team-oriented. Accomplished Supervisor who drives success and directs high producing teams while developing high levels of employee loyalty. Experienced in using Cost-reduction methods. Focused on meeting customer's expectations and achieving company goals.
WORK EXPERIENCE
BURGER STREET PERL QATAR
POSITION-SUPERVISOR
DATE -2021 UPTO DATE
Duties and Responsibilities
• Supervising the floor during meal periods to ensure that all Capella standards and steps of service are met through all guests interactions.
• Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
• Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
• Observe performance and encourage improvement where necessary.
• Ensure staffing levels for all outlets are accurate based on hotel and outlet business levels. Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes.
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. WORK EXPERIENCE
HOTEL- LA VILLE AUTOGRAPHS HOTEL
Position—Supervisor Look Bar and Shival Restraunt
Date - 11/2016 to 02/2020
Duties and Responsibilities
Ensuring that the business complies with all relevant food safety standards and codes.
Keeping the food safety program up-to-date and ensuring all staff know how and when to manage records.
Performing checks on the business for any breaches of food safety.
Identifying any potential food safety hazards and putting control measures in place to prevent them
Ensuring all staff receive the proper training on the correct food safety practices.
Monitoring all employees in the workplace are and ensuring that they maintain a high standard of personal hygiene.
Handling any issues of noncompliance when they arise.
Acting as a point of contact for all Food Handlers in the business, as well as food safety authorities.
RESTRAUNT-TIM HORTONS COFFEE SHOP
Position –Service Crew
Date --02/22014 to 10/2016
Duties and Responsibilities
L Prepare restaurant tables with special attention to sanitation and order
Attend to customers upon entrance
Present restaurant menus and help customers select food/beverages
Take and serve orders
Answer questions or make recommendations for complementary products
Collaborate with other restaurant servers and kitchen/bar staff
Deal with complaints or problems with a positive attitude
Issue bills and accept payment.
COMPONY-QATAR NATIONAL COVENTION CENTER
Position –Senior Service Crew
Date --11/2011 to 11/2013
Greet customers upon arrival
Inform customers of any specials or promotions running currently
Answer any questions the customers might have
Take orders with accuracy
Repeat orders to customers to ensure they are correct
Accept payment and accurately supply change, when needed
Direct complaints and concerns to Manage
Thank customers for their business, invite them to return
Maintain a clean, sanitary, and organized dining room and service area REFERENCES
Name: MR. DEBBIE RODGERS
Position: DIRECTOR OF HUMAN RESOURCE & HOUSING
Company: QATAR NATIONAL CONVENTION CENTRE
City, Country: DOHA, QATAR
Tel No: +974-****-****
Email: ******@***************.***
Name: MR. ANDREW CLARK
Position: DIRECTOR
Company: LA VILLE AUTOGRAPH COLLECTION
City, Country: DUBAI
Tel No: +971*********
Email: ******.*****@***************.***
Name: CARLEEN JOY
Position: ASSISTANT MANAGER HUMAN CAPITAL
Company: APPAREL GROUP
City, Country: JEBEL ALI UAE
Tel No: +971-********
Email: ********@**********.***
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