Customer Service Co

Veda Cioffi

*******@***.***

linkedin.com/in/veda-cioffi-75873915

Summary

Administrative: Extensive experience in the general operation and maintenance of a professional office environment including, but not limited to fax, phone, copy, file, research, document preparation, report generation, and inventory maintenance. Proficient in Microsoft Office and Microsoft Excel, Facets, Access, and other programs. FDIC Banking, servicing, and constant training.

RV INDUSTRY Parts and Service as well as Purchasing experience for over 15+ years Specialties: call center, customer service, inventory management, plumbing, policy analysis, protocols, purchasing, quality, quality control, repair, research, dispatch experience. Experience

Premier Banker Jul 2018- Present

Wells Fargo

PB II Dec 2017 - Jul 2018

Wells Fargo 8 months

PB I Jun 2017 - Dec 2017

Wells Fargo 7 months

Parts, Warranty, Service Co-Ordinator Feb 2015 - Jul 2015 Banning Rv Discount 6 months

Develop and administer an aggressive and systematic departmental program to produce profit.

•Oversee parts and service payment collection and billing.

•Ensure that a balanced inventory is maintained.

•Ensure that the computer system, prices and policies are kept up to date.

•Oversee department personnel and ensure that they follow assigned work schedules and adhere to company policy.

•Enforce safety requirements and federal, state and local regulations that may affect operations Processing of Warranty claims and submissions.

Special ordering of hard to find parts as well as research necessary Service writer fill in and follow up.

Extremely well versed in all aspects of the Parts & Service end of RV Dealerships, with 20+ yrs experience.. Parts Manager 2013 - Feb 2014

Stalkups RV Superstore 1 year 2 months

•Manage parts department to achieve superior results in customer service and financial performance.

•Hire, train, motivate, and monitor the performance of parts and service department staff.

•Forecast goals and objectives for the Parts Department.

•Prepare and administer an annual operating budget.

•Develop and administer an aggressive and systematic departmental program to produce profit.

•Oversee parts and service payment collection and billing.

•Ensure that a balanced inventory is maintained.

•Ensure that the computer system, prices and policies are kept up to date.

•Oversee department personnel and ensure that they follow assigned work schedules and adhere to company policy.

•Enforce safety requirements and federal, state and local regulations that may affect operations Haier America Project (RV Warranty Specialist) Jun 2012 - Feb 2013 American Customer Care 9 months

Handling of all warranty claims from inception to completion for RV dealerships as well as manufacturers. Parts Liason Assistant to Parts Director 2003 - 2007 Giant RV 5 years

Assisting both part director and manager of any at all times in cluding but not limited to purchasing, retail sales, parts ordering. And research with follow up.Contact with retail customers, and communication with service department, writers, and technicians. Research and procurement of "hard to find" parts. Parts Department Lead Mar 2002 - Apr 2005

National RV Holdings 3 years 2 months

Part Department- Large Dealerships Lead Rep (Call Center & In-Person) Purchasing Supervisor/Owner Relations Lead Jul 1998 - Mar 2002 FLEETWOOD MOTOR HOMES-PARTS AND SERVICE 3 years 9 months Education

Norwalk Community College 1975 - 1977

AABA, Business Administration and Management, General Brien McMahon High School High School 1971 - 1975

High School Diploma, General Studies

Skills

Inventory Management • Customer Service • Access • Purchasing • Team Building

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