*

ANKUSH SULTANIA

adqyy3@r.postjobfree.com

Mob - +1-916-***-****

EXPERIENCE SUMMARY

Pega Certified Lead System Architect (CLSA) with around 15 years of rich & successful experience in the areas of Application Development, Product Development, and Project Management in IT Sector. AWS Certified Cloud Practitioner

Lead System Architect with strong expertise in design and development of Business Process Management

(BPM) and Business Rules Engine (BRE) applications using PEGA Rules Process Commander (PRPC). Worked on all the phases of Project life cycle like Requirement gathering, Design, Development, Testing, Production Support etc.

Active and Efficient Interaction with Customers.

Strong Adherence to project timelines and estimates. Provided project estimates, created technical design documents, delivered end to end solutions and production support on many projects

Lead the design and development efforts of many PEGA applications and successfully delivered the applications to production.

Managed the offshore and onsite team. Guided and mentored the team to develop quality code. Performed code reviews, run preflight reports and coordinated release as planned. Designed the base Class Structure, Rulesets, Data Model, Work Flows, Service Level Agreements, Agents and Reports for applications and implemented security model for various applications. Built complex User Interfaces with dynamic controls. Worked on Decision Making rules, Declarative rules and implemented circumstance qualified rules.

Ability to learn quickly in work environment, productive interpersonal skills with ability to understand and co-operate group requirements efficiently.

EDUCATIONAL QUALIFICATION

Bachelor of Technology in Electronics and Telecommunication, India CERTIFICATIONS

AWS Certified Cloud Practitioner

Pega Certified Decisioning Consultant (PCDC v8.5)

Certified Lead System Architect (CLSA v6.2, v7.4)

Pega Certified Senior System Architect (PCSSA v8)

Certified Senior System Architect (CSSA v5.5)

Certified System Architect (CSA v5.x, v6.2)

Certified CPM Architect (CCA) in PRPC CPM

Certified Methodology Black Belt (CMBB)

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TECHNICAL SKILLS

Languages Java, JavaScript, HTML, XML, PL/SQL

Database Oracle, SQL Server, PostgreSQL

BPM Platform PRPC V 5.x, 6.x, 7.x, 8.x, Pega MFG, Pega Warranty, Pega SI, Pega CardCPM Server Tomcat, Web logic, WebSphere, JBoss

Operating Systems Windows Family, Unix

PROJECT EXPERIENCE (TECHMAHINDRAAMERICAINC)(JAN 6 TO TILL DATE) Client: PACCAR Inc. Jan 8 to till date

Project: Next Generation Warranty (NGW) Claims Processing Role: Lead System Architect

Description: Next Generation Warranty (NGW) is a Pega application build to replace multiple existing applications like Vehicle Registration, SIR, SRT, Claims processing, and Supplier Recovery. The purpose of NGW Claims processing is to create Pega Warranty Claims application to provide the existing features including new enhancements using Pega best practices and designs. Dealers and Fleets will be using the new Pega claims application to file warranty claims, campaign claims, manage claims, and appeal claims. PACCAR users will be using Pega claims application to review claims, adjudicate claims, approve claims, and transfer claims. Focused development areas within the scope of NGW Claims processing are: Create Pega Claims application for Dealers, Fleets, PACCAR users, managers and admin to process claims Create portal for internal users to maintain claims business rules, logic and data Create new auto adjudicate feature and define business rules to approval claims Standardize business process and data across all 4 divisions of PACCAR Provide better data faster by using Pega warranty framework to build PACCAR Pega claims application Integrate with other systems like PS360 for parts, ASI for pricing, CAB for chassis as built etc. Create a robust and extendible application for future tracks Responsibilities:

As a Lead Architect I am responsible for designing the data model and class structure and case management.

Design and develop a robust framework using Pega best practices for NGW application to support future Pega applications.

Understand the holistic view of the business and use the knowledge to provide support during the lifecycle of the project.

Provide business solution for complex and challenging requirements. Co-ordinate with offshore and provide guidance to entire team. Support PACCAR architect to integrate PEGA warranty solution with other PACCAR systems Environment: PEGA PRPC 8.3.3, Pega MFG and Warranty Framework 8.3, Oracle PL/SQL, Unix, Teradata, AWS, Interfaces like SOAP, REST etc.

Client: PACCAR Inc. Apr 7 to Jan 18

Project: Next Generation Warranty (NGW) - VR

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Role: Lead System Architect

Description: Next Generation Warranty (NGW) is a Pega application build to replace multiple existing applications like Vehicle Registration, SIR, SRT, Claims processing, and Supplier Recovery. The purpose of NGW Track-2 is to create Vehicle Registration application to provide the existing features including new enhancements using Pega best practices and designs. Vehicle registration will be used by dealers to receive delivery of vehicles, record sale of vehicle and allow customers to buy extended warranties from Manufacturer. New application to provide feature for capturing eSignature of customers and dealers on the warranty agreements. Focused development areas within the scope of NGW Track-2 are: Create portal for external and internal users to process vehicle registrations and sale of extended warranties

Create portal for internal users to maintain Warranties and business data Ability for the user to add promotions to increase the sale Ability to create and maintain easily created warranty agreement templates eSign feature for warranty agreements

Integrate with other systems like ODS, SSRS, ePortal, OPS, eSign Create a robust and extendible framework for future tracks Responsibilities:

As a Lead Architect I am responsible for designing the data model and class structure. Design and develop a robust framework using Pega best practices for NGW application to support future Pega applications.

Understand the holistic view of the business and use the knowledge to provide support during the lifecycle of the project.

Provide business solution for complex and challenging requirements. Co-ordinate with offshore and provide guidance to entire team. Environment: PEGA PRPC 7.21, Pega MFG and Warranty Framework 7.21, Oracle PL/SQL, Unix, Interfaces like SOAP, REST, DB Links etc.

Client: T-Mobile Jan 6 to

Project: Repair Vendor Integration

Role: Lead System Architect

Description: Repair Vendor Integration (RVI) is a Pega application build to provide data visibility and enable consistent operations management of partners using automated business rules to T-Mobile KPI and Objectives. The purpose of RVI project is to implement a vendor management system that allows T-Mobile to quickly add & remove repair vendors as needed based on vendor performance and device repair capacity requirements. This system will include data elements that support Inventory Life Cycle management & Reverse Logistics Optimization projects across all in warranty and out of warranty repair vendors providing total visibility and status for devices in the repair network as well as vendor management tools which will help the repair operations teams manage the vendors using automated business rule management to set key performance indicators. Focused development areas within the scope of RVI are: Create portal for vendors to provide data feeds

Create portal for vendor managers to view vendor performance and many other reports User to have ability to track devices end to end in the repair lifecycle. Integrate with existing systems like SAPECC, SAPOER, ODW Create a robust framework for application to provide device data to other Pega applications 4

Responsibilities:

As a Lead Architect I am responsible for design of class structure and technical design and approach for the RVI application being developed/enhanced.

Design and develop a robust framework for RVI to support future Pega applications. Understand the holistic view of the business and use the knowledge to provide support during the lifecycle of the project.

Make valuable changes in the process so as to support Pega development and maintenance. Environment: PEGA Rules Process Commander 7.1.7, Pega Cloud PROJECT EXPERIENCE (VISTRONIX INTELLIGENCE & TECHNOLOGY SOLUTIONS) (JUL 5 TO JAN ) Client: USDA NRCS Jul 5 to

Project: CCG

Role: Senior System Architect

Description: Conservation Client Gateway is a secure online portal that lets individual landowners and land managers track their payments, request assistance, sign documents and request conservation assistance anytime, anywhere. Conservation Client Gateway provides users the flexibility to determine when they want to engage with NRCS online and when they prefer in-person conservation planning assistance. This also includes Application Access Assistance portal to validate the identity and provide farmers with the necessary access for CCG applications.

Focused development areas within the scope of CCG are: Create portal for CCG application for farmers to raise and track requests Provide portal for AAA application to validate and promote user access Integrate with multiple system of records to display and use data for processing Create a robust framework for application to extend to other divisions of USDA Responsibilities:

As a senior architect I am responsible for design of class structure and technical design and approach for the new AAA application being developed.

Design and develop a common error handling framework to be used across applications. Provide production support and create release documents Make valuable changes in the process so as to support Pega development and maintenance. Environment: PEGA Rules Process Commander 7.1.8, Tomcat, Oracle 11g, Pega Cloud PROJECT EXPERIENCE (COGNIZANT TECHNOLOGY SOLUTIONS) (FEB 2 TO ) Client: Health Net Inc., USA Feb 2 to Jul

Project: Midgroup Quoting Process

Role: Lead System Architect/Onsite Co-ordinator

Description: Health Net is a health insurance company providing health benefits to individuals and groups. Midgroup quoting process is an application created for providing quotes to companies having subscribers from a range of 51-100. The quoting process focuses on capturing the subscribers and plans details and generates the quote output document with rates predefined by underwriters. The phase two includes the renewal process along with self-service module to provide business the flexibility to maintain plans, rates and rating factors. 5

Focused development areas within the scope of Midgroup Quoting are: Exposing process workflows using Pega IAC so as to integrate with hn.com to provide users a seamless internet experience.

Different screen flows for brokers, GAs, Sales team and Underwriters during the new quote process Integrate with ABS, a legacy system to get policies for renewals using file listener Separate rating engine for new quotes and renewal quotes Self-service module for business to maintain application data using excel sheets Responsibilities:

As a lead architect I am responsible for design of class structure and technical design and approach for all the modules being developed and review of functionalities once done. Run preflight and other code review tools to ensure quality and effectiveness. Responsible for elaboration and estimations of all the Use cases as part of the Project release. Communicate with all the stake holders and integration team on the technical aspects of the project. Co-ordinate the project release to production and providing support to business. Educate Sales and UW users on how they can change the Business rules directly in production. Environment: PEGA Rules Process Commander 6.2 SP1, Web logic, Oracle 10g PROJECT EXPERIENCE (SYNECHRON TECHNOLOGIES PVT. LTD.) (AUG TO JAN ) Client: NEW (National Electronics Warranty), USA Aug Jan Project: Product Assist

Role: Senior Developer

Description: NEW is a third party vendor which provides extended warranty majorly for electronic appliances through clients like Wal-Mart, Target, Home Depot etc. This application is built on PRPC with CPM framework which will be primarily used by NEW Call Center Representatives (CCR) to search and register a consumer, file a claim, create service requests and process them, schedule dispatch etc. The ultimate project objective is to implement these functionalities for all the NEW clients. An additional objective is to improve existing processes by taking advantage of new features / functionalities given by the new CPM framework. Focused development areas within the scope of Product Assist are: Integrating PRPC with different external applications like Service bench, KMS etc. using SOAP and HTTP services

Searching a consumer, warranty plan and purchased product to create a contract Capturing the Failure details and troubleshooting

Filing and processing of a Claim

Scheduling a Dispatch using Service Bench

Replacement of product by initiating a check or Gift card Creating generic fulfillment engine for processing a claim Responsibilities:

Interacting with Business users to understand the requirements Design of Application Class structure and Rulesets on the top of existing Core layer which is built on the top of CPM layer

Integrating Standard Replacement process flow with fulfillment engine Development of the flows, interaction driver, composite harness, decision rules, activities etc. 6

Defect fixing

Reviewing the code for various modules

Environment: PEGA CPM Framework 6.1 SP1, PEGA Rules Process Commander 6.1 SP2, Tomcat 6.0, Oracle 11g, NEW CRM

PROJECT EXPERIENCE (COGNIZANT TECHNOLOGY SOLUTIONS) (NOV TO JUL Client: UBS AG, Switzerland Mar to

Project: Message Migration

Role: Team Member/Developer

Description: The ultimate project objective of the Message Migration is the migration of the existing Messaging functionality of PegaWORKS (Switzerland) into the new strategic PegaRULES platform. The migration approach will be divided into several modules and will be completed in October 2010. Beside an infrastructure and process upgrade (PegaWORKS is outdated technology), an additional objective is to take this as an opportunity for improving existing processes by taking advantage of new features / functionalities given by the new PegaRULES product.

Focused development areas within the scope of Message Migration are: Set up new line of business for Message Investigations Switzerland (Message Investigation CH). Automated message case creation from incoming SWIFT, SIC etc. messages and related processes. Creation and processing of exception cases for new line of business. Responsibilities:

Setting up new line of business Message Investigation CH. Design and Implementation of different types of Incoming Message process. Creation and Processing of Message Cases.

Creation and Processing of Exception cases.

Understanding of the overall Messaging process.

Architecture, Design and Development of the project. Defect Tracking and Causal analysis.

Process implementation.

Environment: Pega RULES Process Commander 5.2, Pega Smart Investigate Framework, Oracle PL/SQL, Solaris 10, UBS System & Packaging processes, Interfaces like Map services, MQ, DB Links etc. Client: UBS AG, Switzerland Oct Mar

Project: Payment Migration Step III

Role: Team Member

Description: The ultimate project objective of the Payments Migration is the migration of the existing payments functionality of PegaWORKS (Switzerland) as well as PEGAACE (Stamford) into the new strategic PegaRULES platform. The migration approach will be divided into several steps and will be completed in 2010. Beside an infrastructure and process upgrade (PegaWORKS and PEGAACE are outdated technologies), an additional objective is to take this as an opportunity for improving existing processes by taking advantage of new features / functionalities given by the new PegaRULES product. Furthermore - where possible - global payments processes will be defined to leverage best practices of both US and Swiss related payments processes. The migration is being done step by step.

The third step Step III started in October 2009 and expected to be completed by April 2010. 7

Focused development areas within the scope of step-III are: Set up new line of business for Investment Bank Investigations Switzerland (IB Investigation CH). Creation of cases for new line of business, both automated and manual. Different types of Payments case creation from external interfaces, Web Portal. Automated message case creation from incoming SWIFT and related processes Responsibilities:

Understanding of the overall payments, reconciliation, e-banking process. Architecture, Design and Development of the project. Defect Tracking and Causal analysis.

Process implementation.

Responsible person for project sign-off for production. Production Release strategy & Management team member. Implementation of Web Portal in 4 Languages (Dynamic UI based on User Language) Creation and Processing of Web Portal cases.

Creation and Processing of E-Banking (UBS external interface) cases. Setting up new line of business IB Investigation CH. Creation and Processing of IB Investigation CH cases. Environment: PegaRULES Process Commander 5.2, Pega Smart Investigate Framework, Oracle PL/SQL, Solaris 10, UBS System & Packaging processes, Interfaces like Map services, MQ, DB Links etc. Client: UBS AG, Switzerland Aug Sep

Project: Payment Migration Step II

Role: Team Member

Description: The second step Step II started in April 2009 and successfully released in September 2009. Focused development areas within the scope of step-II are: Different types of case creation from external interfaces. Centralized correspondence mechanism.

Responsibilities:

Understanding of the overall business process.

Architecture, Design and Development of the project. Defect Tracking and Causal analysis.

Process implementation.

Production Release strategy & Management team member. Design and development of Central Correspondence module which included SWIFT messages, E-mail and Print solution for Letter and Fax mode of correspondence. This module contained more than 150 SWIFT templates, 20 email templates, 50 letter and fax templates for Print solution, all of them in 4 different languages (English, German, French and Italian) and the centralized process to control them. Efficient exception handling and data loss prevention techniques implemented. Integration testing for this module.

Environment: PegaRULES Process Commander 5.2, Pega Smart Investigate Framework, Oracle PL/SQL, Solaris 10, UBS System & Packaging processes, Interfaces like Map services, MQ, DB Links etc. Client: UBS AG, Switzerland Feb Jul

Project: Savings Account Closure Step I

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Role: Team Member

Description: The ultimate project objective of the Savings Account Closure is to automate the process of closing of multiple savings accounts along with business relation with functionality for sending out related correspondence in different languages (English, German, French and Italian) during each step of the process. PRPC interacts with Data center using Map Services. In the coming steps, Transaction Account will also be included in the Business flow. The implementation of automated process will be divided into several steps and is expected to be completed in 2010.

Focused development areas within the scope of Step-I are: Automation of Business Relationship closure process. Automating the lengthy process of Savings Account closure with least human interference. Set up new line of business for Savings Account Closure, Switzerland (Account Closure). Creation of cases for new line of business.

Enhancement of Map Services for fetching and updating data from Data center. Development of Language Specific User Portal depending on the Language of the Operator (PRPC user) using Localization concept.

Dynamically generating Language Specific E-mail correspondence throughout during the business process. Responsibilities:

Understanding of the overall business process.

Architecture, Design and Development of the project. Defect Tracking and Causal analysis.

Process implementation.

Responsible person for project sign-off for production. Production Release strategy & Management team member. Designing the overall business flow with efficient error handling. Enhancement of existing system to support new line of business. Setting up new line of business Account Closure.

Creation and Processing of Account Closure Cases.

Using Localization and Field value concept of PRPC to display language specific screens. Creation of E-mail templates.

Environment: Pega RULES Process Commander 5.2, Oracle PL/SQL, Solaris 10, UBS System & Packaging processes, Interfaces like Map services, MQ, DB Links etc. Client: UBS AG, Switzerland Aug Feb

Project: Payment Migration Step I

Role: Team Member

Description: The first step Step I started in August 2008 and successfully released in March 2009. Focused development area within the scope of Step-I are: Initial setup for the whole Payments migration Project including set up of new line of business, new class hierarchy, business specific generic and reusable components. Customization of Smart Investigate features.

Enhancement of existing features and solutions.

Creation of Message cases from Incoming Swift.

Creation of Exception cases for Payments from Message case. Responsibilities:

Understanding of the overall business process.

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Architecture, Design and Development of the project. Defect Tracking and Causal analysis.

Process implementation.

Production Release strategy.

Setting up of new Payments line of business.

Design of the overall structure for Payments.

Enhancement of existing system to integrate with Payments. Creation and processing of Payments cases from incoming Swift Messages. Creation of different Reports using List Views and Summary Views. Environment: PegaRULES Process Commander 5.2, Pega Smart Investigate Framework, Oracle PL/SQL, Solaris 10, UBS System & Packaging processes, Interfaces like Map services, MQ, DB Links etc. Client: Credit Suisse, Switzerland

Project: Collaborative Workflow for NPS

Role: Team Member

Description: The NPS is an open and flexible system with numerous interfaces to the surrounding systems. NPS is a payments exception processing application, intended to automatically gather data after receipt of an incoming inquiry SWIFT or other communication and assist the user in resolving the inquiry. Responsibilities:

Development of Portals.

Development of customized Portals for different users like Manager. Environment: PegaRULES Process Commander 5.4

Client: CompuCredit UK

Project: Collaborative Workflow for NPS

Role: Team Member

Description: The ultimate aim of the project is to handle Credit Card Business process (Call center based) in TS2 system which is a

core credit card business system of CompuCredit. PRPC communicates with TS2 through MQ. Responsibilities:

Understanding of the overall business process.

Learning CPM framework.

Development of POCs.

Environment: PegaRULES Process Commander 5.3, CPM Framework, MQ.

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