Customer Service
Resume:
Patricia Nickens
Front desk receptionist
Reston, VA 20191
*******.*@*****.***
Work Experience
Caregiver
SenCura Senior Care - Herndon, VA
November 2018 to April 2020
My Job duties for two sisters age 91 and 96 was meal preparation, daily housekeeping, monitoring the oxygen tank, assisting with showering and hygiene, washing clothes, weekly grocery shopping, administering prescriptions, companionship and nurturing. Front desk receptionist
NTT America - Herndon, VA
September 2005 to February 2017
20171
• Greeting employees, vendors and guests, issuing security badges, answering phones and directing calls, office
duties including filing, faxing
• Microsoft Word, PowerPoint, data entry, record keeping, invoice coding
• Distributing UPS, USPS, FED EX, UPS and DHL mail and packages
• Event planning, monthly catering ordering. Lobby upkeep and tidiness.
• Monitoring, ordering, distribution and restocking of office and kitchen supplies
• Creating business cards
• Conference room scheduling
Channel 4 Morning Person
NTT America
2005 to 2006
Implemented weekly Inspiration quotes and company morale boosters Education
High school or equivalent
Woodbridge Senior High School
June 1981
Skills
• receptionist
• Customer Service Skills
• Microsoft Word (10+ years)
• Microsoft Office (10+ years)
• Computer skills (10+ years)
• Telephone switch board (10+ years)
• Filing (10+ years)
• Data Entry (10+ years)
• Microsoft (10+ years)
• Inventory (10+ years)
• Scheduling
• Front Desk (10+ years)
• Multi-line Phone Systems
• Phone Etiquette (10+ years)
• Microsoft Outlook (10+ years)
• Organizational Skills
• Clerical Experience
• Office experience (10+ years)
• Cash Handling
• Computer Operation
• Communication Skills (10+ years)
• English
• Caregiving
• Senior Care
• Home Care
• Personal Assistant Experience
• Laundry
• Dementia Care
• Customer service
• Windows
• Care plans
• Windows
• Documentation review
• Typing
• Meal Preparation
• Food Preparation
Assessments
Customer Service Skills — Familiar
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Receptionist — Familiar
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Sales Skills — Familiar
September 2020
Influencing and negotiating with customers
Full results: Familiar
Verbal Communication — Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Data Entry: Accuracy — Proficient
September 2020
Entering data quickly and accurately
Full results: Proficient
Written Communication — Familiar
September 2020
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Familiar
October 2021
Identifying and resolving common customer issues
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate