Patricia Nickens

Front desk receptionist

Reston, VA 20191

adqyy0@r.postjobfree.com

+1-703-***-****

Work Experience

Caregiver

SenCura Senior Care - Herndon, VA

November 2018 to April 2020

My Job duties for two sisters age 91 and 96 was meal preparation, daily housekeeping, monitoring the oxygen tank, assisting with showering and hygiene, washing clothes, weekly grocery shopping, administering prescriptions, companionship and nurturing. Front desk receptionist

NTT America - Herndon, VA

September 2005 to February 2017

20171

• Greeting employees, vendors and guests, issuing security badges, answering phones and directing calls, office

duties including filing, faxing

• Microsoft Word, PowerPoint, data entry, record keeping, invoice coding

• Distributing UPS, USPS, FED EX, UPS and DHL mail and packages

• Event planning, monthly catering ordering. Lobby upkeep and tidiness.

• Monitoring, ordering, distribution and restocking of office and kitchen supplies

• Creating business cards

• Conference room scheduling

Channel 4 Morning Person

NTT America

2005 to 2006

Implemented weekly Inspiration quotes and company morale boosters Education

High school or equivalent

Woodbridge Senior High School

June 1981

Skills

• receptionist

• Customer Service Skills

• Microsoft Word (10+ years)

• Microsoft Office (10+ years)

• Computer skills (10+ years)

• Telephone switch board (10+ years)

• Filing (10+ years)

• Data Entry (10+ years)

• Microsoft (10+ years)

• Inventory (10+ years)

• Scheduling

• Front Desk (10+ years)

• Multi-line Phone Systems

• Phone Etiquette (10+ years)

• Microsoft Outlook (10+ years)

• Organizational Skills

• Clerical Experience

• Office experience (10+ years)

• Cash Handling

• Computer Operation

• Communication Skills (10+ years)

• English

• Caregiving

• Senior Care

• Home Care

• Personal Assistant Experience

• Laundry

• Dementia Care

• Customer service

• Windows

• Care plans

• Windows

• Documentation review

• Typing

• Meal Preparation

• Food Preparation

Assessments

Customer Service Skills — Familiar

November 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar

Customer Focus & Orientation — Proficient

February 2020

Responding to customer situations with sensitivity Full results: Proficient

Receptionist — Familiar

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar

Sales Skills — Familiar

September 2020

Influencing and negotiating with customers

Full results: Familiar

Verbal Communication — Proficient

September 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Data Entry: Accuracy — Proficient

September 2020

Entering data quickly and accurately

Full results: Proficient

Written Communication — Familiar

September 2020

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Call center customer service — Proficient

March 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Familiar

October 2021

Identifying and resolving common customer issues

Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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