Terry E Crigger

*** *** *** ***** ****, Bluefield WV 24701

276-***-****

adqyxk@r.postjobfree.com

Professional Summary

Dedicated customer service manager with 25+ years experience in Hotel/Motel Management and Restaurant Management. Consistently achieving record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations.

Respected builder and leader of customer- focused teams: To instill a shared enthusiastic commitment to customer service as a key driver of company goals attainment. Lead by example and ensure the execution of all safety, security, quality, and operations policy. Incorporates team-work with a positive personality.

Skills

Leader, team player

Punctual, reliable, and adaptable

Supervisor and Manager

Time and cost management

Excellent communicator both written and verbally

Operations management

Problem-solver, trainer, and team builder

Customer service provider

Eager to learn new policies and procedures

Employment History

General Manager/Assistant Manager

04/2017 – 10/2021 Woodspring Suites Gastonia, NC

Started as an Assistant Manager and was promoted to General Manager in 2020.

Employment, terminated, and trained employees

Employee schedules

Ensured QAR scores

Inventory and labor control

Weekly and daily reports

Bank deposits

Welcomed guests and ensured guest satisfaction

Weekly and daily employee meetings to ensure a guest ready establishment

General Manager/Restaurant Manager

09/2005 – 08/2016 Hardee’s Boiling Springs NC

Started as a Restaurant Manager and was promoted to General Manager in 2010.

Employed, terminated, and trained 18+ employees

Employee schedules

Bank deposits

Compliant with Health Department and Company policies and procedures

Obtained gold QAR scores

Inventory and labor control

Provided the highest customer service and satisfaction

Strived to maintain a clean, safe, and inviting atmosphere

Education History

Valley College of Technology – Princeton WV

1996 - 1997

Office Management

Bluefield State College – Bluefield WV

1992 -1993

General Education Core Classes

Occupational Licenses, Certificates, and Training

Certification Title Issuing Organization Completion Date

CPR State of NC 02/2019

Serv Safe Hardee’s 11/2015

Therapeutic Foster Youth Support 04/2018

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