Customer Service Assistant Manager
Resume:
Terry E Crigger
*** *** *** ***** ****, Bluefield WV 24701
********@*****.***
Professional Summary
Dedicated customer service manager with 25+ years experience in Hotel/Motel Management and Restaurant Management. Consistently achieving record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations.
Respected builder and leader of customer- focused teams: To instill a shared enthusiastic commitment to customer service as a key driver of company goals attainment. Lead by example and ensure the execution of all safety, security, quality, and operations policy. Incorporates team-work with a positive personality.
Skills
Leader, team player
Punctual, reliable, and adaptable
Supervisor and Manager
Time and cost management
Excellent communicator both written and verbally
Operations management
Problem-solver, trainer, and team builder
Customer service provider
Eager to learn new policies and procedures
Employment History
General Manager/Assistant Manager
04/2017 – 10/2021 Woodspring Suites Gastonia, NC
Started as an Assistant Manager and was promoted to General Manager in 2020.
Employment, terminated, and trained employees
Employee schedules
Ensured QAR scores
Inventory and labor control
Weekly and daily reports
Bank deposits
Welcomed guests and ensured guest satisfaction
Weekly and daily employee meetings to ensure a guest ready establishment
General Manager/Restaurant Manager
09/2005 – 08/2016 Hardee’s Boiling Springs NC
Started as a Restaurant Manager and was promoted to General Manager in 2010.
Employed, terminated, and trained 18+ employees
Employee schedules
Bank deposits
Compliant with Health Department and Company policies and procedures
Obtained gold QAR scores
Inventory and labor control
Provided the highest customer service and satisfaction
Strived to maintain a clean, safe, and inviting atmosphere
Education History
Valley College of Technology – Princeton WV
1996 - 1997
Office Management
Bluefield State College – Bluefield WV
1992 -1993
General Education Core Classes
Occupational Licenses, Certificates, and Training
Certification Title Issuing Organization Completion Date
CPR State of NC 02/2019
Serv Safe Hardee’s 11/2015
Therapeutic Foster Youth Support 04/2018
Contact this candidate