Customer Service Representative
Resume:
Kathryn Duma
********@*****.***
• Bachelor’s degree in Human Resources & Criminal Justice Management, multiple years of customer service & administrative experience, and 1+ years of experience in full-cycle recruiting.
• Currently a Skilled Trades Recruiter for QPS Employment Group, Kathryn is involved in high-volume Skilled Trades openings involving cold calls, sourcing on various job boards, networking, and screening.
• Experienced with a variety of ATS including Taleo, HireRight, PeopleSoft. Works with internal staff to make recommendations or makes placement decisions on candidates that align with clients’ needs and requirements
• Self-motivated with a high motor, Kathryn was also responsible for onboarding, orientation, background checks, I9 processing.
• Local to Pleasant Prairie and available to interview with a 24/48 HR notice. SKILLS
• Administrative experience (10+yrs)
• Multi line phone systems
• Interviewing/Screening
• Talent Acquisition
• ATS (Taleo, HireRight, PeopleSoft)
• Job Boards (Indeed, Monster, LinkedIn, etc.)
• Human Resource
• Microsoft Office Suite
• MAS200
• I-9 E-verify
• Workforce
• iCIMS
• Cube
• Outlook
• Tracked recruitment activities and provided
candidate status reports to recruiters
• Worked with team members to provide a
productive pipeline of talent
• Coordinated scheduling of post-interview
debrief meeting and provided debrief
materials
• Scheduling interview and phone screens
• Updated candidate records in ATS software
in HireRight and PeopleSoft
PROFESSIONAL EXPERIENCE
Rust-Oleum (Contract via Swoon Employment) Aug 2021 – March 2022 Talent Acquisition Specialist
• Document communication and activities in software platform(s)
• Determines and utilizes key sources to engage passive and active candidates for direct sourcing, associations and social media for any current or forecasted vacancies
• Interviews, selects, and screens candidates processing accordingly to offer, hiring and on boarding
• Manage full lifecycle recruiting process, work with hiring managers and develop strategy
• Events including; job fairs, college recruiting, internships, community center events and exposure with local business and associations.
QPS Employment Group Mar 2021 – Present
Skilled Trades Recruiter
• Full-Cycle recruiting – strategic development, sourcing, networking, screening, interviewing, background checks, onboarding, evaluations, screening, I9 processing, event planning
• Answers phone calls from clients, candidates, associate employees, and internal employees
• Conducts phone screens and interviews with applicants from various sources
• Works with internal staff to make recommendations or makes placement decisions on candidates that align with clients’ needs and requirements
• Document communication and activities in software platform(s) Allstate (MAKE) Oct 2018 - Dec 2018
Recruiter Coordinator (Contract)
• Generate leads and applicants through job board postings and ads, paid search, local outreach, and other channels
• Use proactive sourcing tactics including internet and resume mining, group texting campaigns, and cold contacting to find new applicants in hard-to-fill areas
• Help prospects understand the opportunity to decide whether it fits their needs and aspirations
• Collaborate with onboarding specialists to convert leads to applicants and support self-service onboarding
• Track sourcing activity and data in Salesforce and other tools
• Measure and evaluate outcomes and suggest ways to improve sourcing and onboarding
• Supports the local recruiting team by developing and leading sourcing strategies for territory-wide searches.
• The individual possesses strong recruiting skills and consults with individual agency owners of varying experience to gather specific qualifications and make recommendations for support.
• This role will place an emphasis on outbound call activity to schedule and conduct structured phone interviews with candidates using interviewing scripts.
• In addition to sourcing candidates, this position will be required to evaluate candidates' resumes and initial interviews against specific position requirements and provide feedback to individual agency owners.
New Age Cryo Jul 2018 - Sep 2018
Recruiter (Contract)
• Supported team by developing and leading sourcing strategies for company searches
• Performed outbound call activity to conduct phone screens for sourcing quality
• Evaluate candidates' resumes for the position and provide feedback to hiring managers
• Access with individuals to gather specific experiences and make recommendations for hiring team
• Developing and implementing recruiting plans and strategies and screening resumes
• Performing in-person and phone interviews with candidates and establishing networking contacts
• Searching for ideal candidates on job boards, data bases, etc. to find the perfect candidates
• Used ATS software Taleo to track and update contacts, referrals, and relevant corresponding information
Amazon Aug 2017 - Dec 2017
Staffing Specialist / Human Resource (Contract)
• Kept recruiters informed of candidate issues and provided follow-up correspondence via phone and email
• Tracked recruitment activities and provided candidate status reports to recruiters
• Worked with team members to provide a productive pipeline of talent
• Coordinated scheduling of post-interview debrief meeting and provided debrief materials
• Scheduling interview and phone screens
• Updated candidate records in ATS software in HireRight and PeopleSoft
• Gauge resumes for positions and provide feedback to hiring managers
• Maintained ATS software to track and update contacts, referrals, and relevant information on HireRight and PeopleSoft
• Assisted with onboarding/drug screening
• Collaborated with recruiters to ensure hiring team success by identifying opportunities for improving candidate experience and scheduling efficiency
• Used job boards, data bases, etc. to find the perfect candidates
• Supported team by developing and leading sourcing strategies for company searches
• Access with individuals to gather specific experiences and make recommendations for hiring team OTHER PROFESSIONAL EXPERIENCE
Tax Accounting Jan 2003 - Present
Owner Operator
• Office and tax assistance for private clients
• Additional services include; home office organization, correspondence processing, document and insurance interpretation
• Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements
• Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials
• Make photocopies of correspondence, documents, and other printed matter
• Attend legal meetings, such as client interviews, hearings, or depositions and take notes Discover Financial Services Jan 2019 – May 2019
Contract Workflow Analyst
• Manage all inbound requests for contract verification and processing
• Advise client of required tasks, escalations, and file edits.
• Redirect all inbound items into designated folder(s) within team mailbox for review and approval.
• Review form: accept, decline, and validate all attachments are in the proper format
• Process information and scans through Ariba, Selectica, and Excel
• Act as liaison between client and approval team when further edits are required
• Maintains and confirms fields are complete. Further responsibilities included contract information review, completing, and tracking and change requests through Excel
• Follow and maintain all security and procedure while providing a high level of customer service and confidentiality
Kenosha County Jan 2014 - Aug 2017
Election Inspector
• Assist, verify all required information, and register voters for elections. Family Dollar Feb 2014 - Jan 2016
Retail Service Representative
• Provided customer assistance, cash handling, shipment processing, vendor check-in, and merchandising
• Balanced currency at ends of shifts, and calculated daily transactions
• Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips
• Examined checks for endorsements and to verify the legality of the documents
• Entered transactions to record transactions and issued computer-generated receipts
• Counted currency to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
JC Penney Jun 2009 - Jan 2014
Replenishment Specialist
• Processed and merchandised incoming product
• Answered and advised customers on merchandise selection
• Itemized and totaled customer merchandise
• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise
• Received, opened, unpacked and issued sales floor merchandise
• Stamped, attached, or changed price tags on merchandise, referring to price list
• Designed advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
EDUCATION
• Concordia University – Bachelor of Arts in Human Resource & Criminal Justice Management
• Carthage College – Paralegal Certification in Law
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