Customer Service Quality Engineer

Ariel Flores

Summary

IT professional with strong troubleshooting skills. Has excellent customer service skills and call center experience.

Skills

Retail sales

Windows

Customer Service

Selenium

Test Cases

Jira

Test Automation

Hardware Troubleshooting

Software Troubleshooting

Break/Fix

Remote Desktop services

Work Experience

Desktop Support Technician

F2ONSITE - Conroe, TX

July 2020 to Present

Assisted in the refresh of Windows 10 machines

Assisted hospital staff with simple break fix issues with hardware and software

Used my skills to successfully work in a partnership with hospital support to solve simple and complex occurrences with hardware and software.

Customer Service Agent I

Sykes Enterprises, Incorporated - Conroe, TX

December 2020 to July 2021

Inbound call center

Assisting participants with HSA and FSA accounts

Claims processing

Basic technical support

Member Frontline

Sams Club - Conroe, TX

August 2019 to December 2020

Cashier

Customer Service Representative

Applying members for credit cards

Merchandising

Cashier/Customer Service

99 Cents Only Store - Conroe, TX

July 2018 to January 2019

Cash handling

Customer service

Technician IV

Walmart - Bentonville, AR

October 2017 to July 2018

Repaired and maintained desktop and notebook computers remotely

Trained through Walmart's on the job Service Now program

Provided assistance in an in- bound call center

Project Coordinator

TEK Systems - Bentonville, AR

June 2017 to September 2017

Coordinated POS refreshes for the World's Largest Retailer

Provided assistance in an out- bound call center

Quality Engineer Consultant

UST - Bentonville, AR

April 2016 to April 2017

Trained as an Academic Intern and promoted 5 months later

Analyzed existing manual test cases and bug defect logs

Converted manual test cases into automated test cases and converted them into TestNG Suites

Built a framework to automate using Selenium and JAVA programming

Education

A.A.S. in Healthcare Administration

Bryan University - Rogers, AR 2016

A.A.S. in Business Administration and Management

Bryan University - Rogers, AR 2015

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