Customer Service, Administrative Assistant

ZARAH KARAMBASH

*** ***** ***** **. **********, TX 77351

(301) 674 - 3518 - *****.*********@*****.***

PROFESSIONAL SUMMARY

Exceptional Customer Service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Currently seeking a Remote Customer Service Representative Role or similar position. SKILLS

• Self-motivated

• Strategic planning

• Policies and procedures

• Staff management

• Customer accounts management

• Professional telephone demeanor

• Multi-line phone talent

• Proficient in Microsoft Office Suite

• Customer complaint resolution

• Technical Support

WORK HISTORY

01/2020 to Current Lead Commercial Manager Director Pep Boys – Houston, TX

• Greet customers, make sure every customer's needs are met, recommend, select, and help locate or obtain merchandise based on customers' preferences.

• Escribe merchandise, explain use, operation, and care to customers proficiently.

• Rive sales in assigned departments and maintain commercial binder for audits with DM.

• Maintain knowledge of weekly/monthly sales and promotions, policies regarding payment and exchanges.

09/2018 to 12/2019 Commercial Line Administrator Assistant Associated Insurance, Management, LLC – Silver Spring, MD

• Answered multi phone lines and received phone calls from insured or prospective clients.

• Processed Certificate of Insurance Policies in a timely manner.

• Performed clerical duties such as sorting incoming and outgoing mail set appointments for licensed insurance agents, generate and sent invoices to clients.

• Analyzed clients' needs, compared against current coverage, bind coverage, confirmed with client, billing, certificates, change requests, audit processing, policy review and coverage breakdown.

REFERENCES

• Available upon request

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