Front Desk Customer Service

Beverly Keller

ACWORTH, GA ***** United States

Phone: 678-***-****

************@*****.***

EMPLOYMENT HISTORY

ACTIVELY SEEKING EMPLOYMENT - Seeking a challenging position in which I may interact with people. I'm an active and outgoing person of integrity, problem solver as well as successful at project management. Willing and able to make your brand and team my next successful endeavor. Cobb County Schools

Substitue Teacher

Performed all aspects of teaching for grades K-5 in numerous schools for Cobb County Publix

Bakery Clerk

Performed all duties as assigned by management. Included prep of morning displays, refilling as needed, customer assistance, slicing bread, pulling expired products. Display stocker

Performed various duties, mainly restock of products and weekly resets for new ads. Refilled and revamped soft line pegs, shelves, displays. Workers’ Compensation Administrator/Manager

Lockheed Martin Aeronautics

June, 2002 — December, 2016 (15 years) Retired

Responsible for 6.2 Million book of business for all Workers' Compensation activities and the bottom line results. Daily interaction with employees locally and nationally, problem solving as it pertained to their needs/case.

Management of on-site and field case management and claims adjusters for multiple states/sites. Settlement authority for negotiation and closure of claims, claim closure rate >80% annually. Collaborated with ESH management on safety PPE awareness, injury investigation and root cause analysis, with cost containment strategies.

Project manager for establishing successful RTW program including hiring of onsite physician and assistant, hiring of onsite PT staff, and ongoing management support for these programs. Placement and management of RTW employee's post injury in transitional duty programAdvancement of TDP participants to regular duty as medically indicated. Attended all ESH andTDP meetings; supplied necessary information for all RTW employees, voting member of TDP committee Successfully maintained a lost time rate of < 5% annually Awarded corporate highest recognition twice, for Exceptional Personal Service. Claims Adjuster/Manager

CompFirst

Provided specific expertise for large carpet company's, 36,000 employees within various statesboth union and nonunion facilitiesCollaborated with Environmental Safety & Health executive director to reduce and maintainworkers’ compensation containment costsAssisted management with establishing early return to work program, onsite work hardeningand accident prevention, increased employee awareness to PPE availability and usage,established employee safety teams reducing accident rates to

<5% over 2 yr periodReduced forward reserves by 7.7 million over fiscal 2 yr Retail Manager/Boys Dept./Layaway Dept.

J C Penny

Managed store opening and all aspects of both departments. Lead classes for new employees . Maintained this position over a 6 yr period while attending nursing school Front Desk Manager/Hospitality/Hotel

Hilton, Akron,Oh

Greeted guests and performed all aspects of front desk duties as well as trained new employees Prepared night audit sheets and deposits Managed up to 6 employees when General Manager not available

EDUCATION

The Ohio State University

The University of Akron

Associate's degree, Pharmacology

Associate of Science (AS), Registered Nursing/Registered Nurse Business Management Degree, advanced customer service Recommendation from Sam J McMurry, ARM - "I have had the great pleasure of knowing and working with Beverly for over ten years. She has the rare ability to effectively work with individual employees and business clients simultaneously. Her expertise in workers’ compensation puts her in the top tier and enables her to craft successful strategies to achieve even difficult goals. Her education and experience add layers of ability far beyond the average practitioner in this field. She is definitely a “go to” person when you want to get things done."

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