Customer Service Assistant Manager

Samantha Morrow **** Hilltop Drive, Walpole, MA, *2081

857-***-**** *******@***.*** LinkedIn: www.linkedin.com/in/SamanthaMorrow1221

Career Objective

I plan to use skills that I have and wisdom that I have obtained through experience to help people in need. I hope to find employment in a company that I can positively impact the lives of my clients through my passion, knowledge and experience.

Education

Roxbury Community College Roxbury, MA Graduation Date: December 2018

Associates of Arts in Social Science

GPA: 3.6

Courses that I have taken in this area of study include Psychology, Child Growth and Development, Sociology, Human Growth & Development, and Abnormal Psychology.

UMass Boston Dorchester, MA Graduation Date: December 2020

Bachelor of Arts in Psychology

GPA: 3.7

Courses that I have taken in this area of study at UMass include Behavioral Research, Social Psychology, Cognitive Learning and Memory, Psych of Aging, Behavioral Neuroscience, Personality, Infancy and Early Child Development, and Psychological Trauma.

Experience

Dunkin Donuts Hyde Park, MA April 2007-January 2, 2021

Supervisor

●Efficiently and accurately operated cash register during peak hours while increasing sales

●Provided quality customer service.

●Coordinated crewmembers.

Community Resources of Justice (Norwood) Norwood, MA January 4, 2021-March 3, 2022

Assistant Manager

●Utilized all available means of therapy in relation to each client’s individual needs.

●Coordinated and supervised daily residential and program activities, including supervision of staff.

●Managed program funds and supervised funds for all clients.

●Helped clients worked towards their goals and improving themselves.

●Scheduled and took them on dates to reconnect with their family and loved ones.

●Made all and took them to all of their doctors appointments.

Community Recourses of Justice (Stoughton) Stoughton, MA March 5, 2022-Present

Meaningful Day Coordinator

●Spent one on one time with each client to discover what activities would be best suited for them.

●Helped them get dressed, do laundry, shower, etc.

●Took clients to appointments.

●Planned activities and trips for the clients to enjoy.

Certifications

●MAP (Medication Administration Program)

●Human Rights Officer

●CPR

●Fire Safety

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