Night Supervisor Customer Service
Resume:
LATOYA M. BLACK
CONTACT
***** ********* **** *********, ** 28213
*************@*****.***
PROFILE
Top-performing retail and distribution professional with exceptional skills in receiving and shipping items in accordance with provided orders. Competent in locating products in storage areas and ensuring that they are safely packed and prepared and transported to the delivery pallet in a time-efficient manner.
SKILLS
COMMUNICATION
ACTIVE LISTENING
COMPUTER (MICROSOFT OFFICE 365)
CUSTOMER SERVICE
MANAGEMENT
CREATIVE THINKING
CONFLICT-RESOLUTION
EXPERIENCE
Walmart Charlotte, NC 06/2021 – Present
Stocker
Maintains safety of Facility by following all safety standards, procedures, and guidelines including conducting safety sweeps; following proper forklift spotting procedures; following proper procedures for handling and disposing of hazardous materials; following Company steel standard guidelines; and correcting/reporting unsafe situations to Management.
Maintains the Sales Floor and merchandise presentation in the Freezer/Cooler/Deli area in accordance with Company policies and procedures by properly handling claims and returns; zoning the area; receiving and stocking merchandise; setting up, cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise appropriately; completing required audits, paperwork, logs, and other required documentation; and securing fragile and high-shrink merchandise.
Provides Member service by acknowledging the Member and identifying their needs; locating merchandise and assisting with purchasing decisions; providing Deli products to Members; resolving issues and concerns; and promoting the Company's products and services.
Follows Company policies and procedures related to Freezer/Cooler area by complying with food handling policies; operating, repairing, and sanitizing equipment; following Cold Chain procedures when stocking merchandise; cleaning freezer /cooler/deli area (for example, windows, mirrors, display cases and coolers); monitoring freezer/cooler fans, drains and doors for proper operation; and reporting issues to Management.
Target Suffolk, VA 04/2017 – 06/2021
Warehouse Worker
Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area. Completed deliveries by driving truck or van to and from vendors.· Maintained truck or van by completing preventive maintenance requirements; arranging for repairs. Maintained inventory controls by collecting stock location orders and printing requests.· Maintained quality service by following organization standards. Maintained safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintained clean shipping supply area; complying with procedures, rules, and regulations. Completed reports by entering required information. Maintained technical knowledge by attending educational workshops; reviewing publications. Contributed to team effort by accomplishing related results as needed.
Public Partnerships 01/2015 – 10/2017
Personal Care Aide
Ensured that the clients received their medication on time Supported clients who could not move on their own. Helped clients dress, bathe, eat etc. Assisted clients with physical therapy exercises. Cooked meals according to the client’s restrictions. Assisted the clients with their daily shopping needs. Conducted necessary housekeeping by maintaining a clean environment. Provided emotional support to the clients when needed. Informed physicians or supervisors about uncommon events on the client’s behalf. Acted quickly and responsibly in cases of emergency
Newport News Shipbuilding 05/2011 – 12/2014
CO-OP Association Night Supervisor
Supervised all front and back of the house restaurant operations. Ensured customer satisfaction through promoting excellent service; responding to customer complaints tactfully and professionally. Maintained quality control for all food served. Analyzed staff evaluations and feedback to improve the customer’s experience. Projected future needs for goods, kitchen supplies, and cleaning products; order accordingly. Managed health code compliance and sanitation standards Obtained ways to cut waste and decrease operational costs. Generated weekly, monthly, and annual reports. Trained new employees and provide ongoing training for all staff. Attended quarterly supervisory meetings.
EDUCATION
Tidewater Community College
2019
Associates Degree Business Management
Tidewater Community College
2018
Certificate Supervisory Management
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