Customer Service Bar Manager

JOSEPH TERRANOVA

Tobyhanna, PA ***** 347-***-**** *********@*****.***

Professional Summary

To obtain a position within a company or corporation leading to advancement in which I can utilize my background and experience. I have many years of experience in business management and human resources. I have been an owner/operator of my own individual businesses, as well as simultaneously running three franchises with a staff of 75 for many years. I have additional experience in property management. I have acquired all the necessary skills that are particular to managing a business, along with the HR policies and procedures that apply.

Skills

·MS Word, Excel, and PowerPoint

·Patient, good listener, detailed, excellent rapport with people.

·Staffing, interviewing, training, coaching, payroll processing.

·Employee regulations, conflict resolution, safety in workplace.

·Profit and loss analysis, setting of financial goals, marketing.

·Effective Managerial Techniques

Work History

Restaurant Manager 11/2021-Current

Momentum Hospitality

Guy Fieri’s of Mount Pocono- Mount Pocono, PA

·Day To operations, Front of house & Back of house management

·Inventory ordering & control

·Daily reports, cash controls, Labor & Food cost control

·Guest interactions & problem solving

·Training staff

·Resolving employee conflict

·Payroll & Scheduling

Bar Manager 11/2020-11/2021

Lookers Gentleman’s Club- Elizabeth, NJ

·Recruited employees, arranged orientations for new team members.

·Inventory control.

·Front of house engagement.

·Guest interaction customer relations.

·Promoted Social media events & Specials.

Front of House Manager/ Bar Manager 01/2019 to 04/2020

Red Robin Gourmet Burgers and Brews – Woodbridge, NJ

·Recruited employees, arranged orientations for new team members.

·Inventory control.

·Front of house engagement.

·Guest interaction customer relations.

·Cash Controls, handled deposits, balance cash draws.

·Ordered Liquor and Beverages weekly.

·Back office operations, Daily figure postings, analyzed customer counts and sales hourly.

·Forecasting sales weekly, setting goals and plan in place to obtain them.

·Scheduling of employees.

·Assisted GM and AGM in many other aspects of the day to day operations of the restaurant.

·Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.

·Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Assistent General Manager 01/2012 to 12/2018

FCA Restaurant Group II, LLC – North Babylon, N.Y.

·Contact: Paul Felleti (owner) 631-***-**** business, 516 -790-8251 cell

·Staffing, hiring & firing, orientation and training,.

·All aspects of employee regulations and benefits, conflict resolutions,.

·Payroll – ADP/Paychex, cost analysis, inventory, financial goals.

·Maintained secure cash drawers, promptly resolving discrepancies for accuracy.

·Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

·Motivated, trained and disciplined employees to maximize performance.

Investor/ Property Management 01/2014 to Current

Nikkosav Properties LLC – Tobyhanna, Pa

·Building expansion, overall maintenance, collection of rents and tenant complaints.

·Contract and lease negotiations.

·Tenant coordination and placement.

·Safety and building code compliance.

·Introduced prospective tenants to types of units available and performed tours of premises.

·Maintained constant balance and accounting of property petty cash account.

Brooklyn – owner operator 01/2010 to 01/2015

S & C Bagel Corp – Brooklyn, NY

·Assisted with cooking for catering orders.

·Inventory control.

·Hiring and termination of employees – managed staff of 25.

·Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

·Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.

District Manager 01/1999 to 01/2010

Dunkin Donuts, Baskin Robbins, K&P Donuts Inc – Brooklyn, N.Y.

·Franchisee - Director of Operations (3 stores).

·Drove sales for 3 stores in district, generating $5,200,000 in annual volume.

Owner/Operator 01/2020 to 01/2020

Avenue “J” Donuts Inc – Brooklyn, N.Y.

·Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

·Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.

Owner/operator 01/1999 to 01/2010

Avenue “M” Donuts Inc – Brooklyn, N.Y.

·Managing three stores with a total staff of 75.

·Hiring and termination of employees.

·Scheduling, payroll, cash deposits.

·Training, handled employee complaints and conflicts.

·Marketing and customer service.

·Managed security and surveillance of each store.

·Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

·Applied human resources expertise to optimize hiring, training and performance.

Education

PMCS Certified 04/2018

Richmond University Hospital - Staten Island, NY

BLS Certified: Basic Life, Support 04/2018

National CPR Foundation

State of New York Notary Public 10/2016

NYS Department of State

Security Officer Sora License

NJS Department of State/Division of State Police 04/2021

Unarmed Security Guard 01/2015

NYS Department Of State

NYC Citywide Fire Guard F-01 01/2015

NYC Citywide Fire Guard - Brooklyn, NY

Online Trading Academy: Finance 10/2013

Online Trading Academy - Manhattan, NY

Masters: Business Administration 12/2012

University of Phoenix - Jersey City, N.J.

Bachelor's: Industrial Organizational Psychology 11/2010

University of Phoenix - Jersey City, N.J.

FEMA Emergency Management – 31 credits 06/2008

Frederick Community College - Frederick, Md

NYC Food Protection Certificate 03/1990

NYC Health Department Academy - Manhattan, NY

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