Customer Specialist Sales Associate

Craig D. Madison

***** ****** *****, *********, ***** Carolina 28227

(917) -803 -1699

***************@*****.***

High-energy, innovative, and experienced Luxury Sales professional with extensive sales, business development expertise and a proven track record in Luxury Retail initiatives while driving brand recognition and improving sales. Experienced and knowledgeable, recognized for building strong client relationships while leveraging superior marketing campaigns, phenomenal customer service and support skills to facilitate sales success. Made a ground- breaking achievement in sales by outpacing all local competitors in the region, pulling in $2.3 million in sales in one year. Respected Sales leader with experience in building client loyalty, identifying niche client needs and providing revenue generation opportunity solutions.

Professional Experience:

ZXC Holdings Group LLC, Atlanta, GA 9/2018- Current Independent Sales Executive – Business Services

Define and execute a regional sales plan to meet and exceed sales goals in new and existing accounts. Empower Account Executives through strategic planning sessions, accountability, and execution. Build talent pipeline; coach, train, motivate and expand sales staff. Plan and direct sales staff activities and objectives to maximize sales volume as well as identify employee performance goals and measurements, partnering with them to obtain positive results. Manage & accurately report regional sales pipeline and forecast on a weekly basis. Drive visionary & strategic opportunity within accounts. Keep abreast of competition, competitive issues, and products. Practice effective, excellent communication with direct reports, management, customers, and support staff. Key Highlights:

• Developed strong and sustainable client and internal organization relations.

• Researched competing products and identified opportunities to increase sales and market share.

• Assisted in the development and execution of strategic sales and marketing plans. Baccarat US, Flagship French House of Fine Crystal, New York, NY 5/2014 - 8/2018 Design Consultant - Luxury Fine Crystal

Selling of crystal, tabletop, lighting, and furniture for the historic prestigious European brand. Maintained highest selling performance among a team of four representatives for two consecutive years, while working diligently under deadline pressure. Exceeded yearly forecasted corporate and store goals. Received education on various products, incorporating information into a detailed selling technique. Attended various events including after hour private events for the most elite clientele.

Key Highlights:

• Becoming #1 grossing sales professional within company worldwide for years 2016, 2017 and 2018.

• Developed Strong relationships with boutique clientele as well as Baccarat Hotel VIP guest.

• Maintain working portfolio of over fifty top earning clientele in the New York City area. Brooks Brothers Historic Flagship, New York, NY 10/2010 – 4/2014 Snr. Sales Specialist - Fine Men’s Apparel

Demonstrate strong understanding of high profile and selective clientele in providing unparalleled sales and support for fine menswear. Realize additional merchandising opportunities based on customer feedback and current market trends and promote additional sales opportunities through trunk shows, compelling case/product design presentations and taking the time to explain all facets of merchandise specifics. Attend Senior Management program development meetings that focus on targeting increased market share.

Key Highlights:

• Tenacious in driving sales in high volume retail environment, able to accurately ascertain niche sales opportunities and capture the customer’s interest in purchasing showcased merchandise.

• Recognized by Senior Management Team and ranked 82 in the top 100 salespeople worldwide for Brooks Brothers.

• Generated $1 Million in sales during the years of 2011 and 2012

• Developed strong and sustainable client and internal organization relations and recognized for providing sales associate training and mentoring for increased revenue gains. Rollins, Inc. / Orkin Pest Control- GA, MD Region, Mid Atlantic Division 10/2000- 10/2010 New Customer Specialist/Team Leader

Sold pest control contracts via commercial and residential establishments, scheduled leads for sales inspectors. Maintained database and tracked customers experience from start to finish, generated new activation of pest control sales for direct consumers and small businesses. Worked collaboratively with the branch manager, regional sales manager and fifteen associates to implement effective strategies to increase new business accounts. Strategized marketing techniques to maximize business growth at the Sales Center in the Delaware, Georgia, and the Maryland Regions. Key Highlights:

• Generated more than $1 Million in sales for 2005-2006.

• Created branch level overview reports documenting market growth, trading activity and consumer behavior.

• Effectively educated consumers on products and service options available to up sale current plans. Awards and Recognition:

President’s Club Winner with Orkin Pest Control for (2) years of outstanding Sales Performance. Education:

The Art Institute of New York- Associate of Arts -Visual Communication/Marketing – New York, NY (1995) Skills:

Microsoft Office and Operating Systems: Windows 10, Apple OS. Adept in time management, organization, problem-solving, motivation, and excellent interpersonal communication skills.

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