Customer Service Loan Processor

Lin Irizarry

**** ******* *****, ******* ********, OH 45011 513-***-**** ***********@*****.***

Professional Summary

Seasoned professional with experience in account management, bank telling, and loan processing. Areas of expertise also include care management, medical records, health insurance, and healthcare administration. Well-versed in medical terminology including ICD 9 and CPT coding. Experience in a hospital environment and familiar with medical records. Strong understanding of health insurance with the ability to handle accounts and financial transactions. Energetic self-marketer with experience generating leads and maintaining accounts. Exceptional customer service, writing, and relationship building skills. Extensive communication and interpersonal skills; fluent in English; proficient in Thai.

Core Proficiencies

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Sales Management

Customer Service

Microsoft Office Programs

Mortgage Loan Processing

Account Management

Knowledge of Mortgagebot and Encompass

Insurance Verification

Marketing Management

Medical Records

Account Management

Healthcare Administration

Contract Negotiation

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Professional Experience

MORTGAGE LOAN PROCESSOR LOAN DEPOT JANUARY 2021 – JULY 2021

Examined and evaluated approval of customer applications for real estate loans. Reviewed loan files to determined what documentation was required to meet investor guidelines. Utilized pipeline reports to effectively manage loans and prioritize workflow. Requested, organized, and processed loan documentation to submit to underwriter. Gained certification and acted as a JR. Underwriter for loans that fell within parameters that were within my certification capabilities.

Key Accomplishments

Ensured that all loans were processed and completed according to established policies and procedures

Gained certification to act as a JR. Underwriter for loans that met certain criteria

Evaluated and audited loans for accuracy, completion and compliance with governmental regulations

Provided timely and efficient communication to internal and external customers on a consistent basis

MORTGAGE LOAN PROCESSOR FIRST NATIONAL BANK JUNE 2020 – JANUARY 2021

Provided consistent and efficient support to Loan officers and underwriter teams for multiple requests such as, updating and reviewing titles, ordering condo documents and appraisal processing. Performed general evaluations of loan applications. Managed all administrative tasks associated with loans and mortgages, such as data entry, loan application verification, background checks and credit checks. Prepared loan applications for submission to underwriters, also ordered Flood Insurance, Home Insurance.

Key Accomplishments

Ensured that new loan packages are processed and completed according to established policies and procedures

Recognized for exceeding closing deadlines expectations consistently

Evaluated and audited loans for accuracy, completion and compliance with governmental regulations

Managed and implemented and improved daily processes and procedures

SURGERY SCHEDULER/PRACTICE COORDINATOR FOR DR. BAHAIR GHAZI ATLANTA PLASTIC AND RECONSTRUCTIVE SPECIALIST NOVEMBER 2013 – JANUARY 2020

Monitored and managed all office operations. Trained and oriented new staff members. Generated revenue by increasing lead to patient conversion. Managed, maintained, and verified patient’s surgery and diagnostic testing schedules for 4-5 hospitals. Updated surgery scheduling by communicating effectively with patients, physicians and area hospitals. Performed all follow-up duties to manage each patient’s aftercare effectively. Obtained insurance authorization, and copay collection and post charge payments for patients. Sent prescriptions to pharmacy per physician requests

Key Accomplishments

Established, maintained, and implemented marketing strategies to build and maintain client relations.

Increased revenue by 180% within first year of employment.

Recognized for being top performer for highest same day closing total

REAL ESTATE AGENT KELLER-WILLIAMS NOVEMBER 2010– JANUARY 2020

Utilized outstanding communication and organizational skills to maintain relationships with other agents, clients, mortgage officers, title agents, home inspectors and appraisers and ensure a smooth and well-coordinated sales process. Market properties successfully, utilizing multiple advertising strategies including direct mail marketing, publication advertisements, multiple listing service (MLS), face to face showings and open houses, virtual tours, and website marketing tools. Negotiate and prepare legally binding contracts, addendums, and other necessary documents, and administered the signing and submitting of these documents.

Key Accomplishments

Establish new clients by using a proven, coordinated self-marketing approach.

Received six listings valued at almost 2 million and one contract within the first two months on the job.

Received a Certificate of Training for HAFA Short Sales. Recognized within the team as a For Sale by Owner Specialist.

PATIENT CARE COORDINATOR FOR DR. BAHAIR GHAZI GEORGIA INSTITUTE FOR PLASTIC SURGERY NOVEMBER 2012 – OCTOBER 2013

Generated revenue by consistently converting leads to patients. Provided outstanding customer service to all patients to build and maintain customer relationships. Verified physician orders for patient care, negotiated prices and the frequency, level, and duration of care to be provided. Coordinated all OR surgeries and procedures, all business and clinical paperwork, hospital admissions, testing, pre-operative, medical clearance, referrals, and pre-certifications.

Key Accomplishments

Established and maintained an efficient, cost effective care management process by determining patient financial and medical eligibility.

Developed, implemented, and monitored individual patient care plans. communicated these plans to patients and staff to ensure quality patient care throughout the healthcare continuum and compliance with the clinic policies and procedures.

Increased revenue by consistently exceeding sales expectations.

Education/ Licenses

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·Hondros College of Real Estate

·Arizona School of Real Estate and Business

·Licensed Real Estate Agent in Georgia, Arizona, and Ohio

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References available upon request.

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