Collection Manager

I offer a proven track record in delivering repeated success in structuring performing organizations. Consistently achieve and maintain top industry rankings while streamlining processes and implementing strategies that reduce company expenditures, increase productivity, and increased profits. Ability to leverage extensive business and accumulate financial data to analyze, forecast, and manage budgets and goals. Develop and drive strategies to achieve aggressive revenue goals. Highly collaborative with a passion for motivating and leading teams to success. My ability to perform is backed by 18 years of Operations Management, Call Center Management, Credit Card Receivables, Client Servicing, and Mortgage loan Origination.

Qualifications

Self Starter Goal-Driven Champion - Challenger Mindset

Strong Work Ethic 18 years Successful Senior Management

Client and Team Development Client Sales and Servicing

Client Turnaorunds Dialer Stratigies

Department Development and Restructuring Employee Motivating and Training

New Client Onboarding Tracking and Reporting

Work History

June 2018 – September 2022 Contract Driver – Owner Operator

Construction- Asphalt, White Pave, ABC Foundation Build up

MBI – Waste Management

Amazon – Hotshot Team runs

Flat Bed – Copper Hauls, Steel, Building Materials

September 2006 – February 2018 Director of Operations - Arizona Wholesale Cleaners

Oversaw Operations and Productions, with 28 Full-Time Employees

Managed Clients & Vendor Relations

Budgets & Projection Reports

Sales and Marketing and Client Servicing

Employee Hiring, Training, H/R

Payroll percentage tracking

April 2001 – January 2006 Senior Collections Manager - Van Ru Credit Corporation

Managed all Retail and Municipal Portfolios

Responsible for Client and Office Revenue and Ranking Goals

Oversaw Staff of 175 Full-Time Employees, 3 Managers, and 12 Supervisors

Handling of all Client Required Tracking and Reporting

Oversaw Human Resources Hiring and Training of New and Existing Employees and Management Staff

Implemented Hiring and training programs that drove our office to # 1 on all client rankings.

Reduced Turnover from 42% to only7% for 6 years in my departments

December 1999 - March 2001 Marketing and Sales Manager - Countrywide Home Loans

Responsible for the Development of New Markets Strategies and Alliances

Established Autodialer and automatic assignment program for loan officers

Establishing and Development of Branch "Revive Divisions”

Review all Loan Files Deemed Dead and Resale New Loan Package 28% Revive Rate

Managed Division Staff of 7 Loan Officers and 1 Loan Processor

Generating, Networked New Relationships and Turnarounds on Realtor Fallouts

July 1997 - September 1999 Department Manager Revive Division - Equity Direct Mortgage

Created and Managed Revive Division

Developed Protocol for 1st Line L/O File R.I.P Close Out

Responsible for the Hiring and Training of All Dept. L/O’s and Support Staff

Responsible for L/O’s pipeline Mngt. Dept Revenue Tracking and Goals

Responsible for Dept. Budgets and Reporting

Reduced loan fallout by 41% in the first 6 months

Reduced Marketing cost by 25% in those 1st six months

Feb 1993 - June 1997 Director of Operations - James Brooks / Thomas Saks and Associates

Commercial Collections / Sale and Client Servicing

Responsible for Agency Start-Up / Obtaining Clients, Sales, and Collection Staffing in Multiple

locations.

Implement Recovery Strategies monitored activity track batches adjust and change to ensure performance

Interview and Qualify New Prospective Clients to ensure that the relationship meets and delivers

Responsible for managing our Worldwide Recovery Network of Contract Agents used for " Locating, Recovery, and "Asset Support"

Responsible for 2 Corporate Collection Managers, 4 Corp. Supervisors, 42 Corp. Collectors and 6 Corporate Sales and Service personnel,

2 Satelite Managers 1 in Tucson, AZ. with 6 collections and 3 Outbound Sales other in Boca Raton, FL was an exact mirror of Tucson

Set all Production / Recovery Goals for each Dept.

Client Cost Analysis / Profitability Forcast to use for Trade Announcements. We were a Publicly Traded Co.

Education / Licenses and Certifications

Mountain View High School, Mesa, AZ

Mesa Community College – Pre Law

Arizona Western College – Pre Law

UACT – University of Advanced Computer Technologies Phx, AZ – Software Development

Arizona School of Real Estate – MLO

MSHA- Mine Transportation Mine Haul Certification

*** References Available Upon Request ***

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ANTHONY C. FURROW

4104 S. Brice Mesa, AZ 85212

H: 480-***-**** C: (480) 201–7297

Email - **********@*****.***

NMLS # 1617130

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