Michael P. Hintz II

*** ****** ** ******, ** ****1 517-***-**** adqyt7@r.postjobfree.com

IMPLEMENTATION CONSULTANT

Over a decade of professional experience

SUMMARY OF QUALIFICATIONS

Resourceful, motivated, detail-oriented, helpful, friendly.

Seven years of experience as a software consultant.

Six years of experience writing and editing professionally.

Experience managing small teams.

Programming experience, including .Net, SQL, Java, and C#.

Web design: advanced-level HTML and CSS with JavaScript and PHP experience.

Microsoft Office expert with experience using many other applications.

Able to rapidly learn and teach new technology and systems.

Always looking for ways to improve workflow and user experience.

PROFESSIONAL EXPERIENCE

Fast Enterprises, LLC. Greenwood Village, CO

Implementation Consultant Jan. 2015 – Present

Gather specifications from client end users to implement tax revenue accounting software.

Diagram processes in Microsoft Visio.

Design and develop front-end web application using .Net and company’s software.

Write SQL queries for use in code and report generation.

Build and configure text and XML schema.

Support ongoing operation of software by completing service requests in an Agile development environment.

Support testing to ensure quality on-time deliveries.

Technical Writer Dec. 2010 – Jan. 2015

Created, maintained, and improved documentation for company’s software, including videos, guides, procedures, instructions, manuals, and more.

Communicated with developers to document new content and features.

Coordinated new hire training and maintained over 200 pages of training materials.

Managed new and temporary writers.

Maintained and improved the company’s main website.

Presented updates to peers on prominent new features of the software.

Developed instructional materials, presented training courses, facilitated software testing, and provided desk-side support for client end users.

Applied critical thinking skills to improve processes throughout company.

Accomplishments

Redesigned company’s tips website.

Headed up development and implementation of video training series for new product line used by thousands of users across the country.

Streamlined processes, including new hire training preparation, new feature resolution, and task tracking.

Demand Media Studios Online

Freelance Writer Sep. 2009 - Dec. 2010

Researched topics in various fields of technology to write over 250 search engine optimized (SEO) articles.

Flint Mass Transit Authority Flint, MI

Technical Editor Oct. 2009 - Dec. 2009

Assisted with the design and writing process of a Safety & Security Management Plan for a HCNG Production/Fueling Station in Flint, MI.

Eastern Echo Ypsilanti, MI

Staff Writer Sep. 2009 - Dec. 2009

Interviewed people, researched material, and wrote articles published in college newspaper. Topics included school shows/events and local bands.

Accomplishments

First three articles and several more featured on front page.

L&W Engineering, LLC Blissfield, MI

Assistant IT Administrator Sep. 2003 - Aug. 2004

Deployed software updates and maintained a network of over 100 computers.

Repair, upgrade, and support users in the use of computers, printers, and related technology.

TECHNICAL EXPERTISE

Proficiencies: HTML, CSS, JavaScript, PHP, SEO, SQL, .Net, CompTIA A+ computer hardware certified

Programs: Microsoft Office (Word, Excel, PowerPoint, Publisher, Visio), SharePoint, Visual Studio, SQL Server Management Studio; Adobe RoboHelp, Captivate, Acrobat, Photoshop, InDesign, Illustrator, Dreamweaver; TechSmith SnagIt; WordPress

EDUCATION

Bachelor of Science in History, Minor in Professional Writing

Eastern Michigan University, Ypsilanti, MI Dec. 2009

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