Center Representative Customer Service
Resume:
ANNALISA STRUPP
West Bend, WI *****
**********@*****.***
SKILLS
Exceptional customer service and Call Center
experience
Ability to handle high volume inbound calls
Strong problem resolution ability and detail oriented
Excellent verbal and written communication skills
Data entry onto dual monitors and multiple
computer systems and software
Proficient in Microsoft Office Suite: Word, Excel, Outlook
WORK EXPERIENCE
Kettle MoraineYMCA- West Bend Present
Professionally responded to people’s questions. Signed them up for memberships. Collected membership payments or program payments. Gave tours of the YMCA. Answered incoming calls and answered customers questions, assist with class sign-ups, transfer calls to appropriate staff they were trying to get in touch with. Assisted with other departments if needed. Always greeted everyone we could when they came in and wished them a good day or night when they left. Listened and took note of members complaints. Tried to make sure the members left the Y happier then when they walk in, by going above and beyond their expectations with customer service.
Delta Defense - West Bend, WI 02/2019 – 04/2019
Call Center
Professionally responded to member’s questions and enrolled people in program
Conley Media - West Bend, WI 04/2018 – 02/2019
Legal Coordinator
Placed legal ads in the newspapers and meet deadlines for placing legal articles
Communicated with attorneys
Legendary Whitetails - Slinger, WI 11/2017 – 01/2018
Call Center Representative (Seasonal contract)
Answered phones and took orders from the catalog
Explained the return policy to customers and processed refunds
Aerotech - Milwaukee, WI 07/2017 – 09/2017
Temporary Assembler
Made and stuffed boxes, and applied labels at Kerry Ingredients
Potawatomi Bingo Casino - Milwaukee, WI 03/2003 – 03/2017
Promotions Specialist/Senior Promotion Coordinator/Promotion Coordinator
Worked closely with all departments to development and coordinate internal casino promotions
Tracked all promotional rules, signature approvals and gaming commission approvals
Provided tracking numbers for each official rule and hyperlinked copies of official rules
Held accountable for accuracy and thoroughness of department records and reports
Maintained a level of professionalism while interacting with guests
Negotiated major purchases and co-promotions related to on-property marketing promotions
Assisted and guided the department to attain specific goals and objectives
Interviewed, hired and trained team members, addressed complaints and resolved concerns
Facilitated flow of information by organizing and presiding over regularly scheduled meetings
with all direct reports
Established updated and ensured full compliance with departmental internal controls, policies,
procedures and regulations
Monitored, managed and controlled budget, analyzed variances and took appropriate action and
developed plans for productivity improvements
EDUCATION
Moraine Park Technical College: Majored in Communications West Bend, WI
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