Customer Service Matric
Resume:
AFIKA SONKWENYE
**** ****** ****** ********** ******* Katlehong
1431
065******* afikaa678@gmail.com
OBJECTIVE
I am a highly driven individual who has academic background and work ethics . I hold an N6 Qualification in Financial Management from Ekurhuleni west college that I obtained in 2020. I have a passion for working with people and meeting targets. I am looking for an opportunity in finances sales and IT fields because of the current and previous experience I have . I have worked in a sales environment for four years and I am currently working as an IT and Asset Administrator (intern) and my duties, experience and skills are listed below. I am looking for an opportunity that will allow me to grow. EXPERIENCE
SA TAXI Development Finance
2021 - 2022
IT Asset Administrator (Intern)
IT Assets procurement
Supplier management
Negotiation of prices
Capture assets on DTA and Excel
Capture assets on spreadsheet
Allocate IT hardware to users
Capture assets for users
Count the IT stock
Do Quotes for IT related purchases (Network, hardware, software, firewall) Receipt Invoices
Load Fraxion -Capital Expenditure
-Settlement Request
-Travel Request
-Expense Report
-Credit Note
-Purchase Request
-Supplier Take On
Log cases for users
Answer the Helpdesk telephone
Unlock users on Windows and Acquire
Reset password for users on AD and Self service
IT first line Support
Changing of toners
Allocating toners
Loading new users
Reset passwords on Hove,Tial and Rewards
Attend to walk in users at IT and provide assistance Studio 88
2017 - 2022
Sales person
Selling of products to consumers
Confirm of stock
Promotions store items to customers
Merchandise
Till cashier
Answering of store Telephone
Conduct lay buys
Capture of customer information
Provide Quality customer service
Reports for stock counted
EDUCATION
Alafang Secondary school
2018
Matric
Grade 12
Ekurhuleni west college
2020
Financial Management
N6
SKILLS
Customer service, IT help desk, Procurement, Telephone, Interpersonal, Computer literacy, Commitment, Ability to multi task, Communication, Focus on getting things done, Understanding of basic IT terminologies, Understanding of Sales terminologies, Understanding of Basic financial
,Terminologies.
PERSONAL DETAILS
Marital Status : Single
Nationality : South African
Gender : Female
REFERENCE
Zikhona Madikazi - "Studio 88"
Manager
*******.**********@*****.***
Hlulani Masunga - "SA TAXI "
IT Operations Manager
********@******.**.**
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