Customer Service Bartender

JED S. DIMPASO

Address: Ras Al Khor, Dubai, UAE

Email Address: ****************@*****.***

Contact no: 058*******

Visa Status: Employment Visa

Objective:

Desire a Bartender or Server position offering expertise in first tier customer services along with a solid background in a service oriented hospitality setting.

Employment History:

Barista / Bartender

La Farine(European Cuisine/ Café & Bakery)

JW Marriott Marquis Dubai ( April 2020- January 2021)

Preparing and serving hot and cold drinks such as coffee, tea, beers, wines, cocktails and other soft beverages.

Cleaning and sanitizing work areas, utensils and equipment

Cleaning service and seating areas

Describing menu items and suggesting products to customers

Servicing customers and taking orders

Ordering, receiving and distributing stock supplies

Receiving and processing customer payments

Great communication skills

A happy, friendly personality

Customer service skills and knowledge

High level of attention-to-detail

Good level of literacy and numeracy

Enthusiasm to develop your skills and knowledge

Adaptable to change and willing to embrace new ideas and processes

Ability to work unsupervised and deliver quality work

Positive and approachable manner

Team player qualities

Server

La Farine( French Café & Bakery) – JW Marriott Marquis Dubai (March 2018 - 2019)

Perform responsibilities in accordance with all Company standards, policies, and procedures

Deliver exceptional service by greeting and serving customers in a timely, friendly manner

Escorting the guest to the table

Helped Customer understand the dishes available on the menu and used upselling technique to explain different wine and alcohol choices.

Taking up the orders, punching order items, delivering food and beverages order to guest on time and efficiently

Perform task to look after the guest, asking for satisfaction and repeat drinks, further assistance and insuring the guest are happy upon their dining stay.

Presenting bill, closing of check by card, cash or room charge.

Ensuring cleanliness at all times, clearing of cutlery, glassware, plates from the table to designated place for washing and begin putting set up on the dining table

Ensured serving station was clean and fully stocked

Perform multi tasking/basic knowledge of bartending, making of coffee drinks, mocktails, cocktails if needed.

Server

Aqua Pool Bar International – JW Marriott Marquis, Dubai (April 2017 – March 2018)

•Appropriate Greeting when Guest is present

•Escort the Guest to the table

•Recommendation of food and beverages

•Knowledge of ingredients details of every dish and drinks on the menu

•Taking up the orders, punching orders to micros system

•Serving the drinks and food orders

•Asking for repeat drinks and food satisfaction

•Clearing the table

Food Runner

Aqua Pool Bar – JW Marriott Marquis,Dubai (April 2016- March 2017)

Knowledge of all the ingredient details of every dish on the menu

Checking Food Orders

Delivering food to guest quickly and efficiently

Followed proper food handling and storage practices

Introducing foods to the Guest

Communicating clearly with the kitchen and Servers staff

Clearing of Bussing Trays of all side station

Wiping of Glassware, cutleries, folding napkins

Ensure the cleanliness at all times

Skills:

Customer servicing skills

Verbal and written English skills

Patience, Attentiveness, clear communication skills ”

Goal oriented focus

Happy to work as a team

Use resources effectively

Passion for selling

Willingness to approach customers & offer assistance

Time Management Skills

Multi-Tasking

Personal Data:

Date of Birth : January 19, 1989

Age : 32

Nationality : Filipino

Marital Status : Single

Educational Background:

Course Title: Bachelor of Science in Computer Science

College: Governor Alfonso D. Tan College, Tangub City Phil.

Graduate Date: March 2011

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