Customer Service Representative
Resume:
TIMOTHY M. MOSS
Account Manager
Assisted borrowers with repayment options based on their income. Provided instructions and information regarding loan forgiveness. Negotiated payment plans and Paid in Full, Settle In Full options for individuals that were delinquent on student loan payments. Account management; followed up on continues bases with clients regarding paperwork and payments.
XPO
Customer Care
11/01/20 -07/25/2021
Resolved various issues for customers.
. Located lost freight for customer
. Correspond with service centers on daily bases
. Provided requested documents
. Track Orders
Provided support for customers and internal employees. Communicated with customers through email and phone. Closed a minimum of 30 cases a day. Resolved customer and service center issues
Southwest Credit Systems 10/19-2/2020 Customer Service Rep
Collected on outstanding and terminated accounts. Resolved customer billing problems. Made negotiations to pay in full and settle in full on accounts. Provided customer service on inbound calls and trouble shoot trained issues
Chewy 5/2019-1/2020
Cognito Media 1/2015- 2019
Administrative Assistant/ Coordinator/scheduler
Maintained an administrative workflow by studying methods; suggesting cost reductions; developing reporting procedures. Created, organized and revised systems and procedures by analyzing operating practices. Evaluated personnel and technological requirements; implemented changes. Developed administrative staff by providing information, using educational and personal educational experience during coaching and training. Resolved administrative problems by analyzing information; identifying and communication solutions Maintained a rapport with customers, managers, and employees by arranging continuing contacts; researching and developing new services and methods; setting priorities; resolving problem situation. Made routine survey phone calls to customer after all installations. Confirmed appointments for installations and deliveries. . Managed the administration of the human resources policies, procedures, and programs. Participated in; employee relations, training and development, benefits, compensation, organizational development, and employment
Kohls 10/2015-1/2018
Replenish, Picker, Quality control, Inventory
Completed various task in different departments, on a daily and weekly basis.
Included: Picking numerous customer orders from a scanner, replenished merchandise (using scanner) for pickers to fulfill orders, Quality control, counted merchandise on an order sheet to ensure all products for orders were fulfilled, made sure all packaging guidelines were meet, labels on boxes correct and amount of tape used for sealing meet company guidelines. Cycle Counting, given a list of locations and number of expected merchandise, responsible for counting each item and recording the amount. Managed day-to-day operations of the Human Resource office
MXD Logistics (Contract)
Customer Service Representative/ Logistics Coordinator May 2017 – Nov 2017
Completed various customer service task. Including: daily and hourly survey calls to customers to insure all deliveries were to satisfaction. Rescheduled and canceled customer’s deliveries and pickups upon request. Rerouted and routed driver’s routes. Dispatched information and status with drivers. Daily meetings and phone calls with the companies General Manager on task and developments. Trained new and existing employees on various office task.
Expeditors (Contract)
Warehouse Clerk Feb 2017 – May 2017
Completed various clerical task including filing, typing, and Xeroxing. Scheduled pick-ups through UPS, FED-X and DHL, for outgoing freight to designated customers. Appointed head of Quality Control. Cycled counted inventory throughout the day. Scanned inventory manually counted products to ensure the numbers matched with the information in the system. All merchandise had to be verified with a scanner. I also counted each product and insured the bar codes matched up to the merchandise ordered by the customers. Picked orders according to scanner. Boxed labeled and shipped out products.
Completed various task in different departments, on a daily and weekly basis.
Included: Picking numerous customer orders from a scanner, replenished merchandise (using scanner) for pickers to fulfill orders, Quality control, counted merchandise on an order sheet to ensure all products for orders were fulfilled, made sure all packaging guidelines were meet, labels on boxes correct and amount of tape used for sealing meet company guidelines. Cycle Counting, given a list of locations and number of expected merchandises, responsible for counting each item and recording the amount.
Time Warner Cable (Contract)
Payment Scheduler Jan 2014 - Feb 2015
Resolved customer complaints via phone. Took payments for customers, sent signals to reconnect internet and cable, Canceled and upgraded services, performed collection calls on delinquent bills and disconnected customers,
Tarrant County College- Financial Aid Department
Administrative Assistant May 2012 - Dec 2013
Provided customer service to current and former students. Aided students and authorized guardian’s regarding financial aid general questions. Processed student aid award letters and personal documentation. Provided students and former students with requested paperwork. Audited student files for completeness. Filing of documents in computer and physical filing system. Took and received payments from students and former students. Recorded accounts receivable and payable.
Small and Associates
Customer Service Representative
March 2005 to 2007
Corresponded with customers through incoming/outgoing calls, extensive client contact through setting up client consultations. Accurately analyzed client financial data and entered data into the system. Followed up with clients and confirmed real estate contracts. Drafted correspondence and handling other administrative tasks. Typed assigned documents, sorted and filed client information, answered and directed incoming calls. Calendaring deadlines and appointments
Home Supervisor
Denton State School
November 2004 to February 2005
Performed total patient care for assigned residents. Assured needs of residents were met, Supervised and scheduled daily activities and leisure time. Selected to train, coach and develop new hires and existing employees for developmental purposes.
Authentic Apparel (Personal Business)
2010- Present
Authentic Apparel is an online clothing and accessories store. Duties include slight web development (Updating website by adding and deleting products upon request and inventory status), Customer service, responding to customers request for products through various sources including, social media, email, business phone number, apps, and flyers, Order Processing, process orders for delivery through, UPS, FED X, US Postal, upon request. Management, manage a team of five by delegating pacific duties for the organization, including customer service, filing, delivery drivers, organizing, staging, purchasing management.
EDUCATION
UNT Dallas
Bachelor of Arts in Human Resource Management
Expected Graduation December, 2022
Tarrant County College
AAS Degree Business Administration
Duncanville High School
Diploma
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