Registration Representative Customer Service

sandy Padron

***** ** *** *****, *****, Florida 33196 - 305-***-**** *************@*****.***

PROFESSIONAL CREDENTIALS

-Certified Contact Tracing

-Basic Life Support (BLS) Healthcare Provider Certification

PROFESSIONAL EXPERIENCE

Medpro-Hardrock Stadium Testing Center

Patient Registration Representative Miami Gardens, Florida 2020-2021

Collecting accurate and thorough patient demographic data

Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration

Maintains all patient information confidential

Assist with new employee training

Accurately completes the registration process for any testing as outlined by the department’s policy and procedure manual

Ensuring all consent forms are filled out and scanned into the patient's charts

Helps with traffic control when needed

Perform all duties within HIPAA regulations

Maintains a clean, sanitary, and safe work area

Kendall Regional Medical Center Miami, Florida 2014-Present

Patient Registration Representative

Collecting accurate and thorough patient demographic data

Obtaining insurance information and verifying eligibility and benefits

Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration

Properly identifies the patient to ensure medical record numbers are not duplicated

Maintains all patient information confidential

Handling a high telephonic volume

Assist with new employee training

Accurately completes the registration process for any procedure/admission as outlined by the department’s policy and procedure manual

Kendall Regional Medical Center Miami, Florida 2009-2014

Emergency Room Clerk

Entered necessary medical and administrative information in computer upon admission, transfer and/or discharge

Answer and transfer an extremely high call volume to appropriate department, nurse, or patient

Upholding strict HIPPA laws and regulations regarding patient confidentiality

Preparing documents and charts

Inputting orders in the computer

Obtained medical records from outside of facility or doctors’ offices

Answered call lights and aided in patient comfort and safety

Answer emergency medical service radio report for incoming patients

Community Blood Centers of South Florida Miami, Florida 2006-2009

Recruiter-Blood Donors

Responsible for meeting established volume goals every month

Spearheaded mobile blood drives by frequenting schools, community centers, and businesses to educate regarding the benefits of donating blood

Informed potential blood donors about the great needs for all the hospitals blood supplies

Educated blood donor about the physical and physiological processes of donating blood

Organized and prepared for the blood drive before the actual event

EDUCATION

Miami Dade College

Miami, Florida 2018-Present

Associate in Science

Associate of Arts in English

Coral Gables High School

Miami, Florida

High School Diploma

VOLUNTEER SERVICES

Robert Sharp Towers – Assisted Living Facility

Performed blood pressure readings, blood sugar checks, and gave patient teaching about how to live a healthier lifestyle. Providing assistance to the residents as they performed cardiovascular exercises as well as monitoring their tolerance levels. Also, helping in organizing health fairs for the facility so that the residents can come and enjoy health conscience activities.

PROFESSIONAL PROFILE

-Excellent customer service, interpersonal and organizational skills including time management, and priority setting.

-Bilingual. Oral and written fluency in English and Spanish

-PC proficient in all Microsoft programs

-Pursuing a Bachelor Degree in Nursing (RN)

Contact this candidate