Customer Support Tally

PHONE: +91-842*******

E-MAIL: *****************@*****.***

ADDRESS: No:33, Manikkam Street, Krishna Nagar,

Chrompet Hasthinapuram, Chennai-44

CARRER OBJECTIVES:

Looking forward for a challenging and exciting environment to work where I can constantly contribute towards growth of the organization and as value to myself. EDUCATION QUALIFICATION:

COURSE INSTITUTION BOARD YEAR OF

PASSING

AGGREGATE

B.COM

(Computer Application)

AM Jain College Madras

University

2021 78%

HSC

(Commerce

with Computer

Science)

Valluvar Gurukulam Higher

secondary school

State Board 2018 71%

SSLC Valluvar Gurukulam Higher

secondary school

State Board 2016 80%

Evangelin Sheela I

WORK EXPERIENCE:

Sutherland Global service – Chennai

Designation: Associate CS Internet

From September 2021 – March 2022

Amazon candidate connection service

• Provided support to the United States and Canada business operation.

• It is a business-to-business process under amazon project.

• Handled more than 6000 candidates at an average of 60 candidates per day.

• Helping the candidates for applying to the position according to the candidates need.

• We use yeti, Twilio and salesforce software which is specially designed for hiring process.

• Has maintained the resolve rate of 90% every month.

Amazon Retail Customer Support

• It’s a Business to Customer end support role under Amazon Project.

• Handled more than 5300 customers across North America region at an average of 40 customers per day.

• We handled customer queries related to Amazon retail purchases.

• Addressed customer complaints and followed-up to determine if the issue was resolved.

• Ability to work in two different processes according to the Team leads needs at peak season and maintained the required metrics.

• Has maintained the resolve rate of 89% every month and scored 9 out of 10 Customer handling Quality Value.

TECHNICAL CERTIFICATION:

• TALLY ERP 9

• Financial Markets-2020(Virtual)–Shine Project

KEY SKILLS:

• MS Office, Excel, Power point, Internet

• Good in type writing.

• Video Editing, visual basic, Information Technology, Designing. PERSONAL SKILLS:

• Good communication skills (both written and oral communication)

• Self-motivated

• Hard worker

• Time management

• Adaptability and flexibility

PERSONAL DETAILS:

Name : Evangelin Sheela I

Father : ISAQ Y

Gender : Female

D.O. B : 08.04.2001

Age : 21

Nationality : Indian

Language’s Known : Tamil, English, Telugu

Declaration:

There by declare that the above furnished details are correct and complete the best of my knowledge and belief.

Place: Signature

Date: (Evangelin Sheela I)

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