BRIAN KELLY B. PAUNAN

** ** ***** ****** ******** View Sub. Tandang Sora Q.C.

Email:adqymi@r.postjobfree.com

Cell phone:099********

WORK EXPERIENCE:

Company: Dexcom Inc.

Address: 25th Floor Ecoprime Bldg. 32nd St cor. 9th BGC

Position : Service Desk lll – Advance Support Team

Date of Employment: April, 27, 2020 - October 14, 2021

• Account: Dexcom Service Desk

• Duties and responsibilities: Engaged with New Account Creation and Termination. Microsoft Licensing, creating distribution lists and modifying mailboxes with the use of Microsoft 365 admin, modifying accounts through active directory, Advance Mac/ipad activation and re-do main. Telephony, provides extension numbers and account creation for soft phones. Conducts weekly training for level 1 and 2 Analysts.

Company: Telus International

Address: 9th Floor Vista Hub Bldg. BGC Taguig

Position : Subject Matter Expert

Date of Employment: Nov. 15, 2017 - June 14, 2019

Account: Google

Company: Sitel Site 4 Baguio

Address: Site 4 SM Cyber Mall Upper Harrison Rd. Baguio.

Position : Customer Service Representative

Date of Employment: July 25, 2016 Feb 19, 2017

Account: Groupon

Company: Convergys San Lazaro

Address: 11th Floor Vertex Bldg.

Position : Customer Service Representative

Date of Employment: August 26, 2013 April 18, 2014

Account: Macy s Retail

Company: Siemens IT Solutions & Services (ATOS)

Address: 5th flr. 1880 Bldg. Eastwood, Q.C.

Position : Service Desk Analyst

Date of Employment: September 27, 2007 January 18, 2012

Account: Towers Watson Service Desk (Tier 2)

Duties And responsibilities: Receives calls for level 2 support. Provides remote assistance for software install and trouble shooting. Also engaged in answering emails which will be captured in Servicenow. Provides assistance from level 1 transfers, supporting MAC and VPN concerns.

Company: Harte Hanks - Ambergris Solutions Inc.

Address: 4th Floor Market Market, Fort Bonifacio, Taguig

Position : Quality Assurance Analyst

Date of Employment: December 13, 2005 March 1, 2007

Account: Dell Sales and finance

Company: Teleperformance Philippines

Address: Octagon Building, San Miguel Ave. Ortigas

Position: Customer Service Representative

Date of Employment: May 31, 2004 December 2004

Account: Sprint

Trainings Attended:

● Leading 360 Degrees – Preparatory

Siemens Head Office, Salcedo Bldg. 14th floor

May 21, 2009

● Leading 360 Degrees – Problem-Solving and Decision-Making

Siemens Head Office, Salcedo Bldg. 14th floor

June 25, 2009

● ITIL V.3 (Foundation)

Siemens Head Office, Salcedo Bldg. 14th floor

March 25, 2010

● Six Sigma – Yellow Belt (Foundation)

1880 Eastwood Libis

December 20, 2011

EDUCATIONAL BACKGROUND:

College: AMA COMPUTER COLLEGE

Project 8, Quezon City

Bachelor of Science in Computer Science

Year Graduated: 1998

High School: SAINT VINCENT HIGH SCHOOL

West Avenue, Quezon City

SY: 1993 - 1994

Elementary : SIENA COLLEGE

Sta. Catalina, Quezon City

SY: 1989 1990

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