IT Service Desk
Resume:
BRIAN KELLY B. PAUNAN
** ** ***** ****** ******** View Sub. Tandang Sora Q.C.
Email:************@*****.***
Cell phone:099********
WORK EXPERIENCE:
Company: Dexcom Inc.
Address: 25th Floor Ecoprime Bldg. 32nd St cor. 9th BGC
Position : Service Desk lll – Advance Support Team
Date of Employment: April, 27, 2020 - October 14, 2021
• Account: Dexcom Service Desk
• Duties and responsibilities: Engaged with New Account Creation and Termination. Microsoft Licensing, creating distribution lists and modifying mailboxes with the use of Microsoft 365 admin, modifying accounts through active directory, Advance Mac/ipad activation and re-do main. Telephony, provides extension numbers and account creation for soft phones. Conducts weekly training for level 1 and 2 Analysts.
Company: Telus International
Address: 9th Floor Vista Hub Bldg. BGC Taguig
Position : Subject Matter Expert
Date of Employment: Nov. 15, 2017 - June 14, 2019
Account: Google
Company: Sitel Site 4 Baguio
Address: Site 4 SM Cyber Mall Upper Harrison Rd. Baguio.
Position : Customer Service Representative
Date of Employment: July 25, 2016 Feb 19, 2017
Account: Groupon
Company: Convergys San Lazaro
Address: 11th Floor Vertex Bldg.
Position : Customer Service Representative
Date of Employment: August 26, 2013 April 18, 2014
Account: Macy s Retail
Company: Siemens IT Solutions & Services (ATOS)
Address: 5th flr. 1880 Bldg. Eastwood, Q.C.
Position : Service Desk Analyst
Date of Employment: September 27, 2007 January 18, 2012
Account: Towers Watson Service Desk (Tier 2)
Duties And responsibilities: Receives calls for level 2 support. Provides remote assistance for software install and trouble shooting. Also engaged in answering emails which will be captured in Servicenow. Provides assistance from level 1 transfers, supporting MAC and VPN concerns.
Company: Harte Hanks - Ambergris Solutions Inc.
Address: 4th Floor Market Market, Fort Bonifacio, Taguig
Position : Quality Assurance Analyst
Date of Employment: December 13, 2005 March 1, 2007
Account: Dell Sales and finance
Company: Teleperformance Philippines
Address: Octagon Building, San Miguel Ave. Ortigas
Position: Customer Service Representative
Date of Employment: May 31, 2004 December 2004
Account: Sprint
Trainings Attended:
● Leading 360 Degrees – Preparatory
Siemens Head Office, Salcedo Bldg. 14th floor
May 21, 2009
● Leading 360 Degrees – Problem-Solving and Decision-Making
Siemens Head Office, Salcedo Bldg. 14th floor
June 25, 2009
● ITIL V.3 (Foundation)
Siemens Head Office, Salcedo Bldg. 14th floor
March 25, 2010
● Six Sigma – Yellow Belt (Foundation)
1880 Eastwood Libis
December 20, 2011
EDUCATIONAL BACKGROUND:
College: AMA COMPUTER COLLEGE
Project 8, Quezon City
Bachelor of Science in Computer Science
Year Graduated: 1998
High School: SAINT VINCENT HIGH SCHOOL
West Avenue, Quezon City
SY: 1993 - 1994
Elementary : SIENA COLLEGE
Sta. Catalina, Quezon City
SY: 1989 1990
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