Technician Service Oil Management
Resume:
Stephen Madding
Regional Sales /Operations Manager
Rio Linda, CA 95673
*.*******@*****.***
Authorized to work in the US for any employer
Work Experience
General Manager
Explorer Pest Management - Sacramento, CA
June 2020 to Present
Operations, team building, responsible for P&L, training and customer service. Service Manager
Terminix - Sacramento, CA
March 2019 to June 2020
Customer and Technician Service Manager for the Sacramento Terminix Branch Regional Sales Manager
Treif USA
February 2018 to March 2019
Sales and account management of commercial and industrial food processing equipment for the Western United States.
Western States Supervisor
Kasco Corp
July 2015 to January 2018
Responsibilities include supervising national call center training and management, equipment sales and repair services for grocery chains, and food industry processors. Also Supervising sales and service teams over eight states which include California, Idaho, Utah, New Mexico, Texas, Nevada, Arizona and the Hawaiian Islands.
• Surpassing sales quotas through building strong trusting relationships with decision makers
• Instilling a strong work ethic to the technicians.
• Setting high goals for myself and my technicians with a customer first mentality
• Controlling the divisions P&L with a profitable trend Sales & Service Manager- Northern Ca
Restaurant Technologies, INC
April 2006 to July 2015
Leader in sales through aggressive canvassing and cold calling. Executed National/Division strategies wrote policy for the national call center, led both a team of 10 Delivery Service Drivers and 6 oil management system Technicians, responsible for the Northern Ca. area. Set structure to increase productivity across all Technicians and Delivery Service Drivers. Initiated an open communication system between the Service Technicians, Oil Delivery Service Drivers and Sales teams.
• Improved employee retention and customer satisfaction.
• Set and maintained standards for Service and Preventative Maintenance for oil management system Technicians.
Controlling Depot's P&L toward a profitable trend for the duration I was employed Sales Manager - Northern Ca. & Nevada
Pacific Butchers Inc
July 2004 to April 2006
Sales of industrial food equipment contracts and services. Working closely with multi state corporations, owner, vice presidents, plant managers and quality control departments. Ensure that product orders are delivered on time and meet quality standards to all customers.
• Surpassing sales quotas through building strong trusting relationships with decision makers
• Increased customer base through aggressive canvassing and cold calling potential customers Territory Sales Manager - Northern Ca, Nevada & Utah Kasco Corp
November 2001 to July 2004
Sales and service of meat department equipment
• Ensure that clients get a delivered product that exceeds expectations.
• Building strong relationships with decision makers
• Increased annual sales by 200%
Store Director
Savmax Foods - Sacramento, CA
September 1987 to November 2001
Administration, implementing company programs and standards
• P&L responsibilities
• Managing 110 employees and 8 department heads
• Exceeded sales goals with annual sales of $15M
Education
Associate in Business Administration
Sacramento State University
Skills
• INVENTORY (10+ years)
• MICROSOFT OFFICE (5 years)
• MS OFFICE (5 years)
• ORACLE (6 years)
• EXCEL (6 years)
• Key Holder
• Applied Behavior Analysis
• Call Center
• On-Site
• Onsite
• Cold Calling
• Sales
• Account Management
• Data Entry
• Salesforce
• Powerpoint
• Inventory Management
• CRM
• budget
• training
• Word
• retail sales
• Strategic Planning
• Sales Management
• Profit & Loss
• UltiPro
• Food Industry
• Management
Awards
Customer Service Of The Year
January 2018
Customer Service Of The Year awards for my team 4years running Additional Information
COMPUTER SKILLS
Software
. Microsoft Office: Word/ PowerPoint/ Excel
. Outlook
. Ultipro (Employee time management)
. Oracle (Inventory and Customer Management)
. Sales force
. CRM
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