Customer Service Representative
Resume:
Amber Talbert
Batesville, MS
******.*****@*****.***
Objective
I’m seeking a job as a Phlebotomist in a thriving and challenging working environment.
Education
Medical Skills for Life
Certification of Phlebotomy
September 2012- December 2012
· Variety of blood collection by use of
· Vacuum collection devices
· Syringes
· Capillary skin puncture,
· Butterfly needles
· Blood culture specimen
· Infection prevention
· Proper patient identifications
· Quality insurance
· Specimen handling
· processing and accessioning
· CLIA waved laboratory test
· Urinalysis dipsticks
· Fecal occult blood
· Erythrocyte sedimentation rate
· Pregnancy testing.
Nellis Airforce Base
Las Vegas, NV
Extenship 8:00a.m. - 4:00p.m.
December 3, 2012- December 21, 2012
South Panola High, Batesville, MS
High School Diploma
May 2009
Relevant Experience
Lebonheur Children’s Hospital, Memphis, TN
October 2018-Present
Phlebotomist
•Collects blood samples via venipuncture
•Logs specimens into the computer system
Gamma Healthcare, Southaven,MS
August 2015-Present
Phlebotomist
• Collecting STAT specimens for nursing homes throughout the city of Memphis.
• Dropping all collections off at AEL to be processed.
• All have to be done within a 4 hour period of time in which the call is made.
Dollar General, Como, MS
April 2015-July 2015
Keyholder
• Responsible for opening and closing the store.
• Counting inventory and making sure all merchandise is correct.
• Receiving the weekly truck.
• Making sure my employees are doing their job correctly.
• Counting and making deposits.
Wal-Mart, Batesville, MS
October 2013-2014
Cashier
· Receive payment by cash, check, credit cards, vouchers, or automatic debits.
· Issue receipts, refunds, credits, or change due to customers.
· Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
· Greet customers entering establishments.
· Maintain clean and orderly checkout areas.
· Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Chilis
September 2010- October 2011
Head Hostess/ Server
· Made sure all menus were wiped down, free of spots or stains, and complete.
· Checked with phone reservationists, and answered machine messages to assure that all reservations were noted.
· Planned out the seating chart and organized the reservations.
· Greeted guests, escorted them to their table, and presented menus.
· Made sure the server was aware that all parties had been seated.
Domino’s Pizza
October 2009-April 2010
Customer Service Representative
· Received inbound calls from customers.
· Answered customer questions, as well as questioned customers to obtain full understanding of what information is being requested.
· Documented all calls with regards to customers inquires accurately using Call Tracking System.
· Monitored Call Tracking for responses from administrative team so call returns are done in a timely fashion.
· Communicated clearly and effectively with customers.
· Provided quality customer service on every call.
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