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Customer Service Manager Assistant

Location:
Columbus, OH
Posted:
May 03, 2022

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Resume:

George Millhouse

Store Manager

Columbus, OH ****8

adqyje@r.postjobfree.com

+1-917-***-****

To join and support a team of dedicated hard working individuals that support each other and constantly strive to improve ourselves.

Authorized to work in the US for any employer

Work Experience

Sales Manager

Staples - Hilliard, OH

September 2021 to Present

Team leadership, training, customer service, manager on duty, operations, scheduling, inventory. Arena Manager

Belong Gaming - Columbus, OH

June 2021 to September 2021

All area of operations, sales, leadership

Assistant Showroom Manager

Purple - Columbus, OH

November 2020 to April 2021

Helped opened the first Purple showroom in Ohio. Train sales associates, give feedback and assist guests to optimize their sleep health. All operations performed necessary to ensure operational guidelines are followed

Store Leader

GameStop - Columbus, OH

December 2017 to August 2020

Perform all duties including, customer service, hiring, training, schedules, inventory, shipping. Further training by attending workshops and conferences

Store Manager

The Walking Company - Columbus, OH

November 2014 to December 2017

Responsibilities

Responsible for all areas of store sales and operations. Commissioned sales, customer service, hiring, training and creating schedules.

Skills Used

People management. Training. Merchandising.

Front End Manager Assistant

Giant Eagle - Hilliard, OH

July 2014 to October 2014

Lead the front end team in customer service as well as be a keyed manager in charge of store operations. Small Business Representative

Verizon Wireless - Reynoldsburg, OH

January 2011 to June 2014

Sell wireless services in a commissioned based environment. Customer service including account analysis, device setup and technical advisory.

Retail Store Manager

T-Mobile/Wireless Vision - Columbus, OH

December 2009 to October 2010

Retail

Lead a sales staff, train new employees, scheduling, expand business in the area, shipping and receiving, all duties needed to operate and increase the business in my store. Sales, Operations, trained in our Watson system and Cam system, Store Director

Game Crazy - Columbus, OH

May 2008 to June 2009

Retail

Store Manager with all responsibilities required to run the business including, hiring, training, payroll, sales, customer service, P and L. Oversaw my store expansion to allow for greater sales and a very successful 4th quarter that saw a 26% sales comp over the previous year. Assistant Store Manager

Circuit City - Hilliard, OH

November 2007 to February 2008

Retail

Sales Manager responsible for sales team, hiring, training, opening and closing procedures. Tech Services Sales Manager

Comp USA - Columbus, OH

November 2006 to April 2007

Retail

Manage repairs facility and supervise the sales of all tech services for both in store and on-site. Keyed manager with opening and closing responsibilities. Run shop with my own P and L report and payroll. Store Manager

Gamestop Inc

June 2000 to November 2006

State:NY

Retail

• Responsible for all areas of store management • Create schedules for staff • Hiring personnel • Training associates • Responsible for payroll • Taking care of customer complaints • Technical support for customers as well as store P.O.S. • Maintain up to date information on all aspects of the video entertainment market through store emails, trade newspapers, web browsing and yearly trade shows i.e. Electronic Entertainment Expo • Customer sales and service both on the sales floor and behind the P.O.S. • Loss prevention. Merchandising. Took over a triple shrink impact store and turned it around to produce two consecutive positive inventories by reducing threats both external and internal Electronics Lead

Staples

February 2000 to May 2000

Manage the Business Machines department which includes: Leading associates to increase sales for dept. Controlling inventory levels. Upgrading computers for customers. Using available resources to increase store profits, i.e. Warranties and Phone line services. Assistant Manager

Electronics Boutique

August 1995 to January 2000

Responsible for all areas of store management • Created schedules for staff • Hired personnel • Trained part-timers as well as new Store Managers • Responsible for payroll • Dealing with customer complaints

• Liaison between Home Office and staff • Technical support for customers as well as store P.O.S. • Maintain up to date information on all aspects of the video entertainment market through store emails, trade newspapers, web browsing and yearly trade shows i.e. Electronic Entertainment Expo • Customer sales and service both on the sales floor and behind the P.O.S. • Loss prevention Education

Associate in Communications

QUEENS COLLEGE - Flushing, NY

1991 to 1997

Regents Diploma

Archbishop Molloy High School

1987 to 1991

Skills

• Retail Management

• Key Holder

• Training (10+ years)

• Inventory Management (10+ years)

• Shipping And Receiving (10+ years)

• Team Building

• Scheduling

• Merchandising

• Customer Service

• Sales

• Time Management

• Leadership Experience

• Sales Experience

• Microsoft Word

• Cashiering

• Retail Sales

• Store Management Experience

• Management

• Loss Prevention

• Recruiting

• Profit & Loss

• Technical Support

• Sales Management

• POS

• Operations Management

• Assistant Manager Experience



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