Customer Service Manager Assistant
Resume:
George Millhouse
Store Manager
Columbus, OH ****8
********@***.***
To join and support a team of dedicated hard working individuals that support each other and constantly strive to improve ourselves.
Authorized to work in the US for any employer
Work Experience
Sales Manager
Staples - Hilliard, OH
September 2021 to Present
Team leadership, training, customer service, manager on duty, operations, scheduling, inventory. Arena Manager
Belong Gaming - Columbus, OH
June 2021 to September 2021
All area of operations, sales, leadership
Assistant Showroom Manager
Purple - Columbus, OH
November 2020 to April 2021
Helped opened the first Purple showroom in Ohio. Train sales associates, give feedback and assist guests to optimize their sleep health. All operations performed necessary to ensure operational guidelines are followed
Store Leader
GameStop - Columbus, OH
December 2017 to August 2020
Perform all duties including, customer service, hiring, training, schedules, inventory, shipping. Further training by attending workshops and conferences
Store Manager
The Walking Company - Columbus, OH
November 2014 to December 2017
Responsibilities
Responsible for all areas of store sales and operations. Commissioned sales, customer service, hiring, training and creating schedules.
Skills Used
People management. Training. Merchandising.
Front End Manager Assistant
Giant Eagle - Hilliard, OH
July 2014 to October 2014
Lead the front end team in customer service as well as be a keyed manager in charge of store operations. Small Business Representative
Verizon Wireless - Reynoldsburg, OH
January 2011 to June 2014
Sell wireless services in a commissioned based environment. Customer service including account analysis, device setup and technical advisory.
Retail Store Manager
T-Mobile/Wireless Vision - Columbus, OH
December 2009 to October 2010
Retail
Lead a sales staff, train new employees, scheduling, expand business in the area, shipping and receiving, all duties needed to operate and increase the business in my store. Sales, Operations, trained in our Watson system and Cam system, Store Director
Game Crazy - Columbus, OH
May 2008 to June 2009
Retail
Store Manager with all responsibilities required to run the business including, hiring, training, payroll, sales, customer service, P and L. Oversaw my store expansion to allow for greater sales and a very successful 4th quarter that saw a 26% sales comp over the previous year. Assistant Store Manager
Circuit City - Hilliard, OH
November 2007 to February 2008
Retail
Sales Manager responsible for sales team, hiring, training, opening and closing procedures. Tech Services Sales Manager
Comp USA - Columbus, OH
November 2006 to April 2007
Retail
Manage repairs facility and supervise the sales of all tech services for both in store and on-site. Keyed manager with opening and closing responsibilities. Run shop with my own P and L report and payroll. Store Manager
Gamestop Inc
June 2000 to November 2006
State:NY
Retail
• Responsible for all areas of store management • Create schedules for staff • Hiring personnel • Training associates • Responsible for payroll • Taking care of customer complaints • Technical support for customers as well as store P.O.S. • Maintain up to date information on all aspects of the video entertainment market through store emails, trade newspapers, web browsing and yearly trade shows i.e. Electronic Entertainment Expo • Customer sales and service both on the sales floor and behind the P.O.S. • Loss prevention. Merchandising. Took over a triple shrink impact store and turned it around to produce two consecutive positive inventories by reducing threats both external and internal Electronics Lead
Staples
February 2000 to May 2000
Manage the Business Machines department which includes: Leading associates to increase sales for dept. Controlling inventory levels. Upgrading computers for customers. Using available resources to increase store profits, i.e. Warranties and Phone line services. Assistant Manager
Electronics Boutique
August 1995 to January 2000
Responsible for all areas of store management • Created schedules for staff • Hired personnel • Trained part-timers as well as new Store Managers • Responsible for payroll • Dealing with customer complaints
• Liaison between Home Office and staff • Technical support for customers as well as store P.O.S. • Maintain up to date information on all aspects of the video entertainment market through store emails, trade newspapers, web browsing and yearly trade shows i.e. Electronic Entertainment Expo • Customer sales and service both on the sales floor and behind the P.O.S. • Loss prevention Education
Associate in Communications
QUEENS COLLEGE - Flushing, NY
1991 to 1997
Regents Diploma
Archbishop Molloy High School
1987 to 1991
Skills
• Retail Management
• Key Holder
• Training (10+ years)
• Inventory Management (10+ years)
• Shipping And Receiving (10+ years)
• Team Building
• Scheduling
• Merchandising
• Customer Service
• Sales
• Time Management
• Leadership Experience
• Sales Experience
• Microsoft Word
• Cashiering
• Retail Sales
• Store Management Experience
• Management
• Loss Prevention
• Recruiting
• Profit & Loss
• Technical Support
• Sales Management
• POS
• Operations Management
• Assistant Manager Experience
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