Rehabilitation Assistant Support Coordinator
Resume:
E.O. Wilson
Atlanta, Georgia 30331
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Dynamic Program Manager/Account Specialist. Experienced in crisis intervention, cross-function, and stakeholder collaboration which promotes inclusion/diversity management model and building strong customer relationships. Engage in strategic partnerships to strengthen the operation of social service/counseling, documentation, and program coordination. Formulate program-related goals, objectives, operating policies, and strategic plans, ongoing in-person and virtual education, governance, standards, and priorities to ensure consistency with departmental standard operating procedures. Cross collaboration with supporting departments. Experience includes at-risk populations’ culturally competent recruiting, training, and managing professionals. My ultimate career goal is to acquire a growth opportunity in which to offer my valuable assets while building and broadening the goals of a leading corporate community or government entity.
Education
Argosy University Atlanta, Georgia
Master of Forensic Psychology
Bachelor of Psychology
Peer Specialist
IBM School of Business Pittsburgh, Pennsylvania
Associate of Business
Skills
• Leadership • Training & Development • Diversity & Inclusion • Project Management
Employment History
Seniorlink Inc. (Partially Remote)
Atlanta, Georgia
CES Community Engagement Specialist/Onboarding Preceptor 01/2020-Present
As a Community Engagement Specialist operates in client-facing and in collaboration with remote coaches and other professionals to support family caregivers who are caring for an elderly/disabled loved one at home. This includes visiting families at home to conduct assessments of consumer’s medical, behavioral, and social needs and barriers to care, identify the support caregiver needs to help provide care to the consumer at home, compile, explain and sign program application and contract; timely entry of information into portal as well as delivery of virtual training, classroom training of the caregiver for portal access. Additional duties include meeting facilitating, partnering with a centralized remote coaching team to ensure ongoing engagement, support, and intervention as needed. As Preceptor provide one-on-one training and support to new care team members in various positions. Train on company systems and follow productivity through initial 90 day probationary period.
Bobby Dodd Institute/ Formerly All About Developmental Disabilities (AADD) Non-Profit
Decatur, Georgia
Supervising Support Coordinator/Peer Trainer/Program Manager 09/2016-07/2021
As a Supervising Support Coordinator/Peer Trainer/Program Management, senior leadership collaboration, supervise all volunteers, interns and learning and development of full-time staff working with developmentally disabled individuals and their families to promote successful DEI while implementing different engagement approaches to maintain retention. Conduct Needs-Based Assessments for individuals to connect them with needed services, community resources, and support networks. Work to establish appropriate linkages; referrals; coordination of care; and provide regular follow-up on needed services and supports to individuals and their families, of all ages, races and religions living with developmental, behavioral health challenges, and physical disabilities. Screen individual cases to assess needs, determine eligibility, develop and monitor service plans, and provided information and referral services. Prepare and maintain case records; utilize various case management systems; provide casework consultations, maintain effective relationships with community partners and administrators. Organize and lead Person-Centered, Individualized Service Plan (ISP) meetings to include the review of consumer services; health and wellness, arrangement/facilitation consultation/training to service providers and families. Respond to emergency situations and implement de-escalation techniques, maintain knowledge of laws, regulations, eligibility criteria, payment methodology, reporting requirements and resources affecting individuals of diverse populations. Authorize and monitor finances for brokered goods and services using prescribed rules and expenditure guidelines.
ESTHER WILSON PAGE TWO
Ray of Hope Foster Care Inc.
Union City, Georgia
Case Manager (PRN) 08/2017-09/2019
As a Case Manager for a state accredited foster care and adoption agency I served a case manager of foster parents and children in the care of the state of Georgia. Responsibilities included servicing families according to DFCS state regulations of foster care and adoption with tracking and attending court proceedings, being the liaison between DFCS Case Management, Lawyers and Guardians appointed by the state to the foster parents and child in care. Entering accurate and timely documentation and assessing the physical and behavioral health of the children through interaction and other activities in the Ga Shines Portal. Assist foster parents with training working with Autistic, Medically Fragile and/or children with behavioral health concerns. Continue monthly training requirements as directed by the state. RBWO and Foundations Certified.
Barnes & Noble Booksellers Morrow, Georgia
Operations Manager/Department Head (Starbucks Café) 12/2011- 09/2016
Consistently listed at top 5 in the region with highest sales which I increase by at least 10% annually for 2 consecutive years, continuously exceed targeted P&L margin goals. Persistent customer base growth and customer retention through effective and outgoing customer-relations tactics. Possess superior skills with building employee morale and confidence through an effective coaching, training, and management style and to provide wider business context a distinct benefit.
Traditions Rehabilitation Center Morrow, Georgia
Rehabilitation Assistant/Aid Intern 10/2013-2015
Assisted director and resident staff members with intake of clients, assisted with clinical duties, individual and group daily activities as well as assist with set up and follow through of therapy sessions.
Changing Lives Today
Psychology Assistant Intern 06/2011-2013
Assist director of non-profit in assessing and placing clients age teens to seniors with mental, physical and substance disorders in community-based housing. The process evaluates the necessary protocol and provides life skills and opportunities for patients to relocate from state facilities into area communities. Work closely with various clinicians in providing optimal quality of life situations centered on an individual basis. CPR/ AED Certified.
AT&T 2009-2011- Team Manager - managed customer service teams upwards of 20 individuals ensuring optimal technical customer care, troubleshooting and resolving escalated calls.
Dorey Publishing 2006-2009 - Account Manager - managed accounts of Atlanta Commercial Real Estate Brokers to ensure accurate and timely updates of each account’s information for online and print version guides. Handled upwards of 90+ accounts simultaneously.
SYSTEMS EXPERIENCE
THERAP • SAMI • VELA • DEPUTY • MICROSOFT SYSTEMS • SMARTSHEET
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