Peter A. Rittenhouse

• 215-***-**** • adqyir@r.postjobfree.com

Highly analytical and results-driven professional equipped with a strong educational background and comprehensive years of experience in operations management, financial operations, and customer relationship management. Strong management and leadership distinctions, interpersonal and organizational abilities, and talents in connecting and establishing partnerships with customers while recognizing appropriate ways to meet their needs. Experienced in establishing relationships with a diverse customer base, maximizing sales opportunities, and developing investment strategies. Acknowledged for unwavering commitment to providing exceptional customer service and professional excellence. Articulate communicator, accustomed to developing and maintaining positive relationships with all levels of individuals of diverse backgrounds. Understands business functionalites and interprets business needs to match available technologies and produce groundbreaking results.

CORE SKILLS AND COMPETENCIES

Customer Service

Business Acumen

Microsoft Proficiency

Marketing Management

Sales Strategies and Tactics

Web site editing and analytics

Process flow analysis

Client Relationship Management

Strategic Planning and Execution

Staff Training and Development

Team Building and Leadership

Quantitative/ Qualitative Analyses

Google Analytics

Excel Dashboards

Problem Solving

Cloud Platforms

Relationship Building

Time Management

Financial Administration

Innovative Technology

Robotics Process Automation

KEY ACCOMPLISHMENTS

Successfully achieved the highest investment referral dollars in 2017 by utilizing in-depth knowledge of investment services, bank products, and effective sales techniques that generated over 2M in referral dollars.

Recognized for outstanding sales and service performance and consistently surpassing organizational expectations earning a 2nd place for the year 2016 as ranked by customer/internal reviews.

Facilitated Bank training to new employees to develop competencies and achieve the maximum level of potential.

Played a pivotal role in supporting company's territory expansion in Lancaster through staff training at the pilot location in August 2016.

Utilized best practices in overseeing the team's performance, which resulted in surpassing annual sales goals by over 200%.

Highest lending dollars achieved with consumer loans and home equity loans in 2017 and 2018.

Certified by Center for Innovation and Technological Excellence in Introductory Data Science, Robotics Process Automation, SharePoint and Excel.

Drove innovation and automation that generated substantially to company’s bottom line utilizing various cutting edge technologies to improve inefficiencies.

Designed and developed dashboards and other programs and procedures to provide real-time data sharing across business segments.

Developed and implemented real-time plant production dashboards to streamline procedures via automation.

Facilitated testing and further development of new sales ordering system through User Acceptance Testing (UAT) and live production operations.

PROFESSIONAL EXPERIENCE

JBS/MOPAC, Souderton, PA

ASSISTANT SALES REPRESENTATIVE/ IT ANALYST November 2019 – Present

Implement, develop, and direct strategic entry efforts to provide the highest possible standards of customer service to internal and external stakeholders through utilizing cutting edge technologies and agile methods.

Effectively communicate with internal and external stakeholders to develop a rapport and accurately assess their needs.

Provide direct support by applying principles and best practices to achieve customer satisfaction, drive operational goals, and boost staff performance.

Advise product movement based on customer and relevant market conditions and formulas.

Develop and demonstrate new technologies and procedural methods for existing infrastructure and processes to modernize operations and increase bottom line utilizing automation and cloud technologies.

Foster innovation and real-time data sharing/communication across all business units to cohesively and efficiently drive business operations utilizing new technologies in addition to sql, python, RPA, google cloud, Microsoft cloud/SharePoint, SAP, AWS, ECS, Word Press, and GemBase.

Univest Corporation of PA, Souderton, PA

PERSONAL BANKER/ASSISTANT MANAGER November 2016 – November 2019

Direct strategic efforts to provide the highest possible standards of customer service while guaranteeing the integrity and accuracy of documents and compliance with state regulations and policies.

Effectively communicate with internal and external stakeholders to develop a rapport and accurately assess their needs.

Provide direct support by applying principles and best practices to achieve customer satisfaction, drive operational goals, and boost staff performance.

Assume additional responsibilities in the absence of the manager.

Train, coach, and develop new hire staff in the areas of Notary Public, sales, service, policies, and procedures.

Univest Corporation of PA, Souderton, PA

TELLER/SALES AND SERVICE REPRESENTATIVE May 2014 – November 2016

Accurately and efficiently processed financial transactions in accordance with established best practices and policies.

Delivered industry-leading customer service standards by establishing rapport with the highest degree of courtesy.

Expanded service offering through a customer-centric strategy that demonstrated the product and service benefits.

Contributed to the sustained culture of professional, honest and ethical business and professional decorum.

Engaged with multiple levels of personnel in a fast-paced environment.

Lycoming College, Williamsport, PA

SPANISH AND PHYSICS TUTOR August 2013 – 2015

Created versatile lesson plans and curriculums to accommodate diverse students’ learning styles and abilities following curriculum guidelines and common core standards.

Devised and organized teaching materials, lesson plans, learning modules, and activities for the students.

Monitored and assessed students’ performance while determining areas of improvement and providing feedback.

Cultivated a classroom environment conducive to learning while promoting student/teacher interaction.

Lycoming College, Williamsport, PA

RESIDENT ASSISTANT August 2014 – December 2014

Provided effectual assistance to first-year residents while ensuring adherence to all institutional policies and support institutional values, vision, and mission with high ethical practices and standards.

Lycoming College, Williamsport, PA

RECREATION CENTER SUPERVISOR August 2013 – December 2014

Delivered hands-on management and resolution of high-level customer service issues.

Practiced safety procedures in the performance of all duties.

Supervised a staff of approximately 30 employees while assuming responsibilities for all activities within the center in the absence of the Director of the Recreation Center.

Lycoming College, Williamsport, PA

ORIENTATION STAFF LEADER June 2013

Primarily responsible for providing guidance and information in an accurate and efficient manner while maintaining quality standards for student satisfaction.

Performed ad hoc requests as needed by management to support department objectives.

OTHER WORK EXPERIENCE

Living Branches, Souderton, PA

DINING SERVICES AIDE February 2009 – 2014

Lycoming College, Williamsport, PA

PROJECTIONIST August 2012 – 2013

Tuscarora Inn and Conference Center, Tuscarora, PA

SERVER January 2006 – March 2009

EDUCATION

MASTER OF BUSINESS ADMINISTRATION, 2018

Western Governors University

Related Coursework: Business Management, Economics, Marketing and Communication, Accounting, Leadership, Finance, Strategy, Data Driven Decision Making, and Innovative Technology Applications

BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT, 2017

Western Governors University

BACHELOR OF ARTS IN BUSINESS ADMINISTRATION/SPANISH, 2014

Lycoming College

CERTIFICATIONS

Notary Public and S.T.A.M.P.

Medallion Guarantee Certified

Robotics Process Automation – I and II

Data Science – I

Excel – I, II, III

PROFESSIONAL AFFILIATION

Pennsylvania Association of Notaries

Contact this candidate