Security Supervisor Duty Manager
Resume:
PROSENJIT ROY
***-**, **** ****, ****** Park, NY 11001
Cell Phone : 845-***-**** Email : ****************@*****.*** Profile :
** ***** ** ************ ********** in various fields, including Civil Aviation Security.
Result-driven, versatile, technically inclined professional (Regulatory, Operational, Sales and Instructional).
Working knowledge of Machine Readable Travel Document (MRTD) program.
Strategic planning of short term projects for previous employers.
Manage a large group of employees toward achieving the company’s goal using management skills such as team building, motivation, provide mentor & coach support.
Professional Experience:
Global Security Associates (A Securitas Company) – from October 2017 to present Primary responsibilities
• Working as Operations Manager at JFK airport since January 01, 2019.
• Worked as “Duty Manager” from September 2018 to December 2018
• Worked as Security Supervisor from April 2018 to September 2018
• Assisted EWR airport operations during operational crisis between December 2018 and January 2019.
• Responsible for conducting regular security audits at catering facilities (Do&Co, Flying Foods, 121 In-flight Catering, LSG Sky Chef and Gate Gourmet) to test the effectiveness of the existing procedures, identify any loopholes, take corrective and preventive measures to ensure compliance with the TSA requirements.
• Conduct On-the-Job training for aviation security functions – Aircraft access control, Ramp Security, Bagroom security, Aircraft Search and Catering Security.
Other responsibilities:
• Manage daily staffing requirements and maintain manpower reports for proper payroll and billing purposes.
• Oversee security functions for all clients and ensure that they are performed in accordance with the Company/TSA or airline specific SOP. Page 2 of 4
• Ensure that all security personnel are punctual, professional, and execute all duties in accordance with their job descriptions for all activities at the airport, including terminal, ramp, bag room, aircraft, and aircraft search and catering operations.
• Ensure that employees are in compliance with company uniform and grooming regulations.
• Implementation of HR policies in the area of discipline, discharge, motivation, and performance in a consistent and fair manner.
• Assist the Station management with station reporting requirements.
• Ensure that client complaints related to the operations are handled and resolved in a timely and effective manner and immediately report to the management
• Ensure that any client special requests or additional requirements are responded to and documented in a timely manner.
• Conduct Catering Security On-the-Job (OJT) training.
• Conduct Spot checks for contracted security positions such as catering, aircraft search, HHMD, ID Challenge etc. and report it to upper management using the company reporting tools. Provide mentoring and coaching to the team members if any deficiency is discovered as part of corrective actions measure.
• Thorough working knowledge of Aircraft Access control, Ramp Security, Bagroom Security, Passenger Profiling, Aircraft Search, Catering security and other related aviation security functions.
• Working experience of performing security contracted positions on almost all of our clients - Cathay Pacific, Air India, Emirates, Tap Portugal, Japan Airlines, Volaris, Caribbean, Saudia, South African, Tame, Virgin Atlantic, Singapore Airlines, Etihad Airways, Air Senegal.
• Interaction with various Airlines Officials at local station level while conducting day-today business.
• Awarded an Appreciation letter by Air India for excellent work performed during weather disruption and flight delays.
From Aug 2004 –to Jul’ 2014:
Worked with ON BOARD TRAVELS as Manager in India.
• Reservation, ticketing Domestic & International (passport & visa formalities).
• Conducting Group Tours, packages and Hotels reservation specialized for Europe,
• And Far East, south East Asia,
• Ensuring high-level customer satisfaction.
• Service marketing.
• Planning & implementing strategies for “customer retention”.
• Interacting with various international airlines, Hotels & consulates.
• Successfully handing the group travelers to across the Globe.
• Handled as a Group leader for Fareast (Bangkok & Singapore).
• Ensuring high-level customer satisfaction.
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• Planning & implementing strategies for “customer retention”.
• Interacting with various corporate houses for corporate Account.
From May 2003 to July 2004:
Worked with M/s Yamaha Motor India P. Ltd. as Area Sales Manager handling part of West Bengal State, India since Sep’03. The job involves looking after the Sales of Yamaha Bi-Wheelers & their spare parts through the dealers & SSOs:
• Maintained the market share at location as per COM requirement.
• Handling the dealer for volume.
• Implement the company objective on location basis.
• Network development.
• Plan & implement the field level activities with budget.
• Dealer development.
• Market information system proper communication to the associates.
• Implement of 3S system (Sales, Service, and Spares) at all location for profit oriented drive.
• Setting up and achieving aggressive for sales volumes market share, sales productivity and profitability.
• Inventory management.
• Product Campaign, Conducting the field demos.
• Training, motivating and development of the distributors, associates sales staff.
• Monitoring Competitor’s activities.
• Ensuring high level of customer satisfaction.
• Material requirement Planning.
Major Achievements & Breakthroughs:
• Finance Tie-up:
• With a view to provide organized retail finance facility to our customers and faster conversions at the dealerships and Sub-dealers, various finance tie-ups have been organized. The retails finance facility is now available not only at all the dealerships but also at most of the SSOs.
Implementation of Corporate Schemes:
Road Tax & Insurance Free.
Rs.999/- scheme in Kolkata.
Petrol Free scheme.
Insurance Free Scheme.
Major Events Organized:
CII Consumer Expo
Rural Fashion Shows
Loan Melas
Road Shows
Quiz Show sponsorship at Burdwan for local TV
Christmas Carnival & New Year Eve lucky draws & events Page 4 of 4
Mileage Contests at various dealerships, SSOs & Brokers
New Product Launches:
Successfully launch of Libero International, Libero LX, Crux (new), and Enticer Dlx.
From Dec1998 – to May 2003:
Worked with TRAVEL WINGS, leader in the field of travel house in India, having couple of branches in various cities. The company had been in the business for last three decades and were mainly dealing in Air Ticketing & outbound package. The job involves looking after the Sales of Team & corporate and provides their travel solution. Interacting with the all major Airlines Domestic & international.
• Reservation, ticketing Domestic & International (passport & visa formalities.
• Ensuring high-level customer satisfaction
• Service marketing.
• Planning & implementing strategies for “customer retention”.
• Interacting with various international airlines & consulates.
• Successfully handing the group travelers to USA.
• Handled as a Group leader for Fareast (Bangkok & Singapore).
• Awarded the free international ticket by Air India by achieving the sales target as well customer retention.
Professional Training:
• Ticketing Reservation system, CRS ( Amadeus ) by Amadeus India
• Travel ticketing training from Travel house conducted by Indian airlines 1998.
• Customer retention training from Travel house by Swiss embassy, New Delhi especially for travel house.
• Training on VISA by American consulate, Kolkata.
• Daily marketing concept by standard charted bank.
• Customer retention training from by Yamaha Motor India. Educational Qualification:
• Completed Bachelor of Commerce (B. Com) degree from South City College, Calcutta University, India in 1996.
• Pursuing “Airport Certified Employee (ACE)” certification from American Association of Airport Executives (AAAE).
• Completed following computer courses Operating System, DOS, Win 98, Office 2000, Internet surfing.
Authorized to work for any employer in USA
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